Service Operations Transformation Journey by Mr. Harindra W. Pradhana

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DEVOPS INDONESIA
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DEVOPS INDONESIA
Harindra W. Pradhana
DevOps Community in Indonesia
Jakarta, 8 Juli 2020
Service Operations
Transformation Journey

2. Service Operations
Transformation Journey
Inside Out Approach for Culture Shifting
HarindraW Pradhana

3. Service Operations Organization
DevOps live happily ever after over
the cloud infrastructure. Every
aspect written as a code, whenever a
feature fail, simply revert back to the
last code and the show continues
giving time and space to rework the
code or fixing the bugs.
The rest handled by providers.
Service Operations Organization is the provider, the team that drive the infrastructure

4. Why?
• Did you already transforming?
• Is it successful?
• Define success
• On time and meet budget is not enough, is it valuable?

5. Why Service Operations transforming?
STAY RELEVANT BUSINESS DEMAND MARKET
COMPETITION

6. Challenges
along
DevOps
Continuum
RollbackLeveling

7. Transformation
Anti Pattern
TOOLS Zombie Iron Fist
Guerrilla Blind Rename &
Reschedule

8. 40%Tools
60%
Mindset
Shifting
Culture
Automation
Lean
Measurement
Sharing
Keep
C.A.L.M.S
And
Do
DevOps

9. Layer of
Culture
Engagement
Action
Habit
Behavior
Culture

10. Inside out approach
• Setup safe to fail environment
• Focus strongly on set of individuals and small teams
• Scale out the agile practices

11. Enabling
people
from the
inside
LAY PROPER
FOUNDATION
GUIDETHEIR
ENTHUSIASMWITH
CHALLENGES
THRUSTTHEM BUILD CONFIDENCE

12. Scale the Agile Practices
• Setup scaled agile forum & events
• Allow teams to shape their interaction
• Manage relation across team
• Setup full value stream

13. The Dev andThe
Ops
We Combine Scrum, and Kanban
framework to establish how Agile
Development andAgile Operations
works together within our Service
Operations organization
Agile Dev Agile Ops

14. Dual Band Operating Model
Product Backlog Sprint Backlog Iteration
Requests Small Iteration
Incidents
Agile Dev using Scrum
• Common weeks long iteration
• Handle product backlog
• Prioritized and estimated item selected into iteration
• Deliver working software & measurement metrics to the
Ops
Agile Ops using Kanban
• Iteration as small as 1 day
• Handle requests and incidents
• Prioritized and verified work item set on queue
• Leverage User Stories to the Dev

15. DevOps in Service Operations
Continuous
Creation
Continuous
Resilience
Continuous
Improvement
Define Empathize
Continuous Design

16. Measure & Make Sure
• User Experience
• The system solve user’s problem
• The value proposition is better than the
current alternative

17. Questions?

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DEVOPS INDONESIA
Stay Connected
@devopsindonesia
http://www.devopsindonesia.com
@IDDevOps
@DevOpsIndonesia
@IDDevOps DevOps Indonesia

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DEVOPS INDONESIA
AloneWe are smart,togetherWe are brilliant
THANKYOU!
Quote by Steve Anderson