Ds001 trash v2

communication & accountability network

KHAYELITSHA WASTE MANAGEMENT
Complete outsiders perspective – needs the knowledge
from the CoCT and the community

Community involvement
- 2 surveys prepared and sent
- Issues in Khayelitsha prevented timely feedback

Follow-up
- Printed document of findings and proposal
- Survey feedback
- Recommendations to stakeholders

DESIGN STORMING: WASTE / GROUP 3 / 20 AUGUST 2012

PROBLEM STATEMENT
Issues at first glance:
- Concerns around health and safety around containers
- Illegal dumping
- Bags not getting to houses
Site visit and tour:
- Closer inspection revealed a faulty system
- Household waste contactors not collecting
- No accountability
- Inadequate communication
- Knock on effect
• E.g. skip contractors


RESEARCH FINDINGS
- Value of tenders for door to door waste collection of 22 informal
settlements in CT is R16 000 000 per year
- R35 000 000 per year for container contractors
- Total over R50 000 000 per year spent on refuse removal!
- 150 000 + households
- Cost to city per household for collection service and waste
to landfill – R29.09 per month per household
(CCT Munitech Domestic Waste Collection Doc – 2007)
- In Khayelitsha almost 60 000 HH = R20 000 000 per year
for waste management


SOLUTION DESIGN – MULTISTAGE INTERVENTION
HOME
- Increased access to information for individual/community
- More ownership and feedback

ROUTE
- A more localised, decentralised collection model which
has proven to be effective in other areas
- Presently 200 contracted employees to collect waste
from households, managing around 400 households each
- Decreased responsibility = more accountability

CONTAINER
- Redesign for aesthetics, better communication,
ease of use, additional benefits


THE RESULT?
Communication and accountability network
- Improved communication between all parties
- Improved accountability at all steps
- Improved tracking and monitoring through the introduction
of technology
- Improved streamlined waste management system
- Decrease costs to government
- Opportunities for additional benefits:
• Recycling add on and income generation
• Fire and hazard warning system
• Improved safety element


THE PROCESS


RE-ESTABLISHING RESPONSIBILITIES
Node operator (contractor)
- Bag distribution
- Node clearing
- Elected by community (recommended)
Container contractor
- Waste collection, maintenance cleaning of the container and surrounds
City
- Removal contract maintenance and monitoring
- Network monitoring (website and feedback system)
Residents
- General ownership and involvement
- Feedback for improvement


COMMUNICATING THE SYSTEM
Responsibilities communicated through:

- SMS – Changes/issues communicated to the community
- Signage – Suitable surfaces in the community as well as containers nodes
- Community leaders – Word of mouth
- Service provider tender process – City requirements


MONITORING MECHANISMS
Create a feedback support network including the following elements:

- RFID tagging – containers and potentially nodes
- SMS system – public feedback platform
- Microsite and database:
• Communicates information in real-time
• Tracks progress and effectiveness
• Targets problem areas
• Statistical information for city
• Public face of waste management in the city


ELEMENTS OF THE SYSTEM: NODE


ELEMENTS OF THE SYSTEM: CONTAINER


ELEMENTS OF THE SYSTEM: CONTAINER
- Waste containers are fitted with RFID tags
- Collection trucks are fitted with RFID readers with GSM modules
- Tags are activated when in proximity to truck receivers
- Readers record exact location and time of container pick-up / cleaning
- Information is sent over cellular network to the City of Cape Town
- Linked to data coming in from WasteWorks SMS network
- Generated data feeds municipal report generation and external Microsite
- Facilitates monitoring of contractor; transparency and accountability


ELEMENTS OF THE SYSTEM: SIGNAGE

NODE CONTAINER


ELEMENTS OF THE SYSTEM: MICROSITE

http://www.trashtrack.co.za search http://www.trashtrack.co.za search

track location track community track services contact track location track community track services contact

SELECT LOCATION SELECT LOCATION


OPERATION EXAMPLE:
- The City checks records of missed collections according to the contractor
agreements, the RFID system and the complaint network.
- They take the following actions:
• Follow up with non-compliant contractors
• Put energy into problem areas and issues identified
through the community network
• Sends feedback to the community via the chosen pathway –
i.e. an sms to the node operator
• Outcome and follow-up logged
• Recurrent problem areas are dealt with accordingly


ELEMENTS OF THE SYSTEM: SMS RFID NETWORK

Node
operator

City of
Contractor
Cape Town

Community

Microsite


CONCLUSION:
With increased communication, greater
accountability and the introduction
of technology, the opportunity exists
for improved waste management in
informal settlements, with decreased
costs and a number of other positive
community benefits.


PREPARED BY DESIGN STORMING GROUP 3
• Johan du Toit
• Lourina Botha
• Jared Vorster
• Orli Setton
• Nicholas Wiid
• Liani Van Der Westhuizen
• Erica Elk
• Bruce Snaddon
• Phura Tyulu
• Shawa Swartbooi
• Masibulele Dlanga


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