1. Denis Tolstoy
9724002@gmail.com
Birthdate:
09.06.1989
+79299724002
Skype id: denutol
Education
2006 - 2013 Russian State Aviation Technological University, Moscow.
http://eng.mati.ru/index.php/education.html - university info
Got specialist degree in Quality management and certification
Graduation paper work subject: The research of key business processes in
Moscow certification bureau to analyze and improve customers’ satisfaction
Working Experience
2014 - 2015 (2 years). Export manager at Santemax company
http://www.santemax.com/en ; http://santemax.ru; http://santemaxspb.com;
http://santemaxnsk.com ; – company websites
Providing the supply chain management, technical control, and logistics to make
export of house materials to Russia
 Implemented the way how to store documents and their previous versions
using LAN and cloud services to make the job with efficiency
 Performed the technical support for computers and network infrastructure in
Foshan branch (China), made computers on Windows compatible with
Chinese internet banking client
 Improved the data management for financial and production reports what
made better company's financial and shipments planning and (using Excel
reports with mathematical and logic formulas)
 Decreased the risk of getting production with quality problems via organizing
feedback processes from the suppliers (arranging the remote access to
photos after product checking)
 Merged data inputting formats between head office in Moscow (1C database)
and Foshan branch (compatible for data import Excel files) to improve the
efficiency of organization’s key processes
 Improved the processes to assure successful shipments from China
2010 – 2014. Technichal Support Manager in WebMoney, Russia, Moscow
http://wmtransfer.com – company website
Company profile - IT web solutions and software for payment systems.
 Got experience of supporting infrastructure of the IT company which has from
8 to 50 thousands online users in a day (internal and external support).
 Performed the monitoring of the network infrastructure, software and web
services (according the procedures and using monitoring services)
 Improved and implemented working processes to fix and avoid web services
and network failures.
 Analyzed customers’ feedback to make better quality of software and web
services

2.  Got knowledge how to use SMS gateways and coordinate with gateway
representatives to assure the delivery of messages by country
2013. Volunteering in science museum for Moscow department of culture in
association with Trinity College Dublin Ireland
Science and technology, exhibition work, government
https://dublin.sciencegallery.com/game ; http://old.zilcc.ru/index.php/home/580-volunteers
Volunteering for the exhibition witch showed how gaming user interfaces can
be implemented for educational, scientific and cultural goals. It was lots of fun to
explain exhibits' concepts with references to technology, arts and medicine :)
2008 – 2010. CJSTC KVANT, business department manager, Russia, Moscow
Solar and chemical energy batteries production and installing - http://npp-kvant.ru/
● Preparing documents for the government biddings to win government order
● Researching clients’ requirements to provide suitable product to the client
● Translated science works about nanocomputing for the research department
to win Russian government bidding
Personalqualities:
 Constant self-improvement of the work results
 Ability to be attentive to details and understand expectations how to do the
work
 Realizing the importance of team work and importance of knowing the
professional areas of colleagues to solve different tasks
 Communicative skills experience with different kinds of people
 Willingness to learn the new instruments to fulfill company’s goals
 Positive attitude to be a good problem solver
Languageskills
● Russian — native
● English — advanced
● German — beginner (studied in 2013, got A1 certificate from Goethe-Institut
in Moscow)
● Mandarin – beginner (studied speaking with pinyin for 3 months while I was
living in Foshan in China), used to communicate with locals in China.
ComputerSkills
 Windows and Ubuntu Linux administration experience
 MS Office; MS Visio user; Good knowledge of Excel for big data analysis and
making data import to MS Access or SQL server Database.
 Have experience from university of making databases with Erwin Data
Modeler (good tool to get sql code swiftly to simplify work) + Microsoft SQL
Server 2005/2008, SQL Server Business Intelligence Development Studio
with installation of MS SQL server.
Personalinformation
Hobbies: hiking, travelling, getting know cultures, languages, books.
Recommendations
 Ramiz Ahmadov, General Export Manager of Santemax-China: +8613425996344;
smaxramiz@yahoo.com
 Sergey Kazarov, Chief at Support Team of WebMoney: +74957274333;
kazarov@webmoney.ru