1. THE TEN FACES
OF FACILITIES
MANAGEMENT
MAY 2015 MAY 201528 29
FMJ.CO.UKFOCUS FACES OF FM FACES OF FM FOCUS
The Royal Institution of Chartered
Surveyors (RICS) works with many of these
professionals on a regular basis through its
membership demonstrating the importance of
high-quality FM and its ability to bring about
increased productivity and greater efficiencies
within all sizes of organisation. To showcase
the FM industry’s successes and highlight those
individuals responsible for delivering them,
RICS has identified 10 ‘Faces of FM’ for 2015.
Each of those featured has added notable
value to their organisation and helped to push
the boundaries within the FM sector. Collective
successes include campaigning for the living
wage to be a constant across the sector for all
staff members irrespective of level, moving an
entire office of 10,000+ staff to the other end of
the country, and raising the profile of FM as a
value-adding, strategic discipline. The world of
FM has achieved many milestones thanks to these
individuals.
KATH FONTANA FRICS, MD, BAM FM
Kath Fontana has 25 years’ experience delivering
Facilities and Asset Management solutions for
a wide range of blue chip organisations. Kath’s
former employees have included Serco, Aspire
Defence Services, and Interserve. She‘s currently
employed at BAM FM Ltd, a subsidiary of BAM
Construct UK.
Drawing on this extensive experience, Kath is a
great advocate of the power of FM to transform the
built environment for the better. Often responsible
for managing the interface between construction
contractors and FM teams, she ensures that
innovation, collaboration and integration around
the whole life management of a building are firmly
in place right from the start of all the projects
she’s involved in. Unsurprisingly, she is also a key
influencer in the industry wide development of
Building Information Modelling (BIM) and is vice
chair of the government’s BIM4FM Group.
As a member of RICS’s Professional Group for
Facilities Management and the BSI Facilities
Advisory and Technical Committee, Kath is
fully committed to ensuring that FM becomes a
recognised and fully professionalised discipline.
SAM HOCKMAN FRICS, DIRECTOR OF
OPERATIONS, SERCO
Sam’s career got off to a flying start when he was
hand-picked from Alfred McAlpine PLC’s graduate
leadership programme – a year ahead of his
scheduled completion – to take up a post within
one of the business’ management teams. Since
then, his development and progression in the FM
and business services sector have continued at a
notable pace.
Now director of operations at international
service company, Serco, Sam’s expertise sees him
heading up delivery for a number of businesses
across the private and public sectors. These
include: facilities management, patient contact
centres, forensic examiner services, GP out-of-
hours and community services.
Sam is incredibly passionate about delivering
outstanding results for his clients, engaging
his teams and exceeding expectations in the
organisation he works for. This commitment has
seen him become an eminent figure in a number
of leading industry bodies – Sam is currently
a fellow of RICS, a member of the Institute of
Business Continuity and an associate member of
the Institute of Environmental Management and
Assessment.
He has even shared his wealth of knowledge with
others in the sector, through talks for RICS on the
professionalising of FM, the importance of facilities
services as part of an organisation’s critical
operational infrastructure, and how well-managed
The Facilities Management industry is full of inspiring
individuals whose professionalism, dedication and
strategic thought have had a considerable impact
on workplaces and organisations across the country.
RICS exclusively tells FMJ its thoughts on the best
talent in the industry
Each of those featured has added notable value to
their organisation and helped to push the boundaries
within the FM sector. ”
Debra Ward
Sam Hockman
Katy Dowding
Deborah Rowland
Kath Fontana
Dennis Markey
Wayne Goldsmith
Guy Stallard
Owen Gower
Alan Banbridge

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FMJ.CO.UKFOCUS FACES OF FM FACES OF FM FOCUS
property can deliver significant, tangible
outcomes.
WAYNE GOLDSMITH, SECTOR DIRECTOR
FOR TRANSPORT, INTERSERVE
Wayne Goldsmith has been sector director
for transport at Interserve since May 2012.
Over the past three years he has overseen a
major transformation of the company’s work
in the sector, winning a series of significant
contracts and nearly doubling the division’s
revenue portfolio in just 12 months.
He leads Interserve’s 5,500-strong
transport support services team, which
works with a range of major transport clients
including London Underground, Network
Rail, DLR and Eurostar. Under Wayne’s
stewardship the division now supports
over three billion passenger journeys
annually, delivering the full range of FM
services including cleaning, maintenance
and security to transport sector clients. The
transport team also checks 125,000 tickets a
week for the Docklands Light Railway, prints
and posts one million adverts in the UK’s
main transport hubs each year, and prepares
every London ambulance each morning for
the day’s work.
Prior to joining Interserve Wayne was
operations director at ISS Facility Services,
where he was responsible for over 4,500 staff
and a revenues of over £63 million.
DEBORAH ROWLAND FRICS, HEAD
OF PROPERTY ASSET MANAGEMENT,
MINISTRY OF JUSTICE
Deborah is hugely experienced in the field of
FM, having worked in the industry for more
than two decades. Her role, particularly
in public sector FM, has heralded many
significant breakthroughs during this time.
She currently heads up property asset
management at the Ministry of Justice,
where she is responsible for the entire
judicial estate. Prior to this, she worked at
the Cabinet Office, leading the development
of a central FM strategy across all
government departments: to establish how
FM is procured and managed.
With the public sector currently facing
enormous pressure to increase financial
and environmental efficiencies, Deborah’s
remit with the Government Soft Landings
(GSL) policy is crucial. Through this work,
she is playing a leading role in streamlining
and improving public sector construction
processes. This role has also put Deborah
at the forefront of new FM skills and
technology, given that GSL forms part of BIM
Level 2 being implemented in readiness for
the mandate in 2016.
Deborah has an MSc in FM, is a Fellow
of RICS and has recently graduated from
Oxford University’s Major Projects
Leadership Programme for Government.
Her position as one of the most eminent
contributors to the FM sector was
recognised in 2014 when she claimed the
Global FM Platinum Excellence award.
DEBRA WARD, MD,
MACE MACRO
Debra Ward is the managing director of
the international FM organisation, Macro.
As part of her role Debra is responsible
for ensuring that every aspect of the
company, including its political, economic
and environmental activities are compliant
with the required legal standards. Not only
is she responsible for the company in the
UK, she also oversees its Europe, North
American and India branches too.
Debra prides herself on ensuring that all
the team members she oversees have the
very best support when it comes to their
professional development – helping them
to exceed personal and business targets.
One of Debra’s greatest achievements
was leading a client services start-up
company for MITIE. Having grown this
part of the business from a standing start,
Debra helped it to generate £25 million in
its first five years and grow its workforce
to over 700 team members across the
country. Its success didn’t end there, as
the company was voted among the
Sunday Times Top 100 places to
work in 2013.
As a champion for
women in the workplace,
Debra has taken an
active role in mentoring
over 20 women and has
even become a certified
executive coach to
better support her
mentees. What’s more,
she is a former chair of
the Women in FM group
which has been set up to
champion females in the sector,
and acts as a source of advice and
guidance. As testament to this Debra
was the 2014 recipient of the prestigious
Women in the City, Woman of Achievement
award, overall for her business
acumen, support and development of
businesswomen.
KATY DOWDING MRICS,
MD FM, SKANSKA
Katy has a wealth of experience in the
construction sector having worked at
Skanska for the past decade, prior to
which she spent 15 years with Tarmac
and Carillion. She is now managing
director for Skanska’s facilities services
operation which requires her to oversee
and manage 800 employees and a turnover
of £100 million, across a variety of sectors
including: defence, healthcare, education,
local authority and commercial.
As an FM professional, Katy has played
a vital role in the successful delivery of a
number of high-profile public initiatives.
These have included being a key part of the
£352 million refurbishment of the Ministry
of Defence’s headquarters in Whitehall,
a project where carbon savings of over
10 per cent were achieved. Additionally,
Katy managed the successful TUPE
transfer of over 100 staff with over a year
of commissioning and handover at Bart’s
and the Royal London Hospitals. She was
also part of the integrated sustainability
team for Derby Hospital which has achieved
savings of over £2 million so far.
Drawing on her knowledge and
expertise of the FM sector, Katy is a regular
contributor to Skanska’s overall business
strategy – a role she undertakes as one of
only five women on its Senior Management
board.
As well as proving her FM credentials,
Katy has also become a shining example to
other women looking to join a traditionally
male-dominated industry. Not only has
she become the second woman to have
ever been offered an MD role at Skanska,
she also served as the chair of the National
Association of Women in Construction
(NAWIC), an elected position, she held for
eight years. One of her notable successes
in the role has been to increase the body’s
membership year-on-year.
GUY STALLARD,
HEAD OF FACILITIES, KPMG
Guy has enormous experience in the
FM sector, starting in the client services
department doing a range of audit, tax
and advisory work. He qualified in 1990
and began working for clients such as BBC,
Granada and BUPA. Having previously been
involved in finance, Guy transferred to
facilities management and has now settled
into his role as head of facilities at KPMG
– overseeing three specialist functions,
supporting 11,000 partners and staff. These
include the Property, Workplace Services
and Business Continuity, Safety and
Security departments. In his role, Guy and
his team support the business by providing
a flexible and inspiring office space that
meets the needs of a professional services
firm, at a cost which is affordable.
Guy also has overall responsibility for
environmental initiatives at KPMG and
has taken a very active role in promoting
Living Wage in the facilities management
sector. Guy represented the business on
the Living Wage Commission, as well as
being a regular contributor to the facilities
management trade press. He also chairs
the Building Futures Group End User
Forum and the Equality and Human Rights
Commission working group on Responsible
Procurement in the Cleaning Sector.
ALAN BAINBRIDGE MRICS, DIRECTOR
OF FACILITIES MANAGEMENT, BBC
Alan has over 20 years’ experience in
construction, property and facilities
management. His involvement in flagship
schemes from PFI, retail, commercial
and media has given him a breadth of
understanding across the market from
owner to occupier and across the supply
chain. Now portfolio director for the BBC
estate outside London – including Scotland,
Northern Ireland and Wales – Alan led the
delivery of transformational workplaces/
media spaces in Salford for the BBC. This
included relocating an entire office of
11,000 staff while ensuring that business
continued as normal during the huge
upheaval of staff and equipment.
As an FM professional, Alan is a
passionate advocate of the role that
property can play in business when
done properly, and is committed to
using the best in British manufacturing
and fabrication to support this. Having
successfully procured the BBC’s services
contracts for FM, security and catering
recently, Alan is now leading Wales’
national headquarters relocation to Cardiff
city centre. A key component of this is the
metamorphosis of an important city centre
area and its public impact.
OWEN GOWER, COMMERCIAL MANAGER,
VINCI FACILITIES
Owen Gower is a dynamic commercial
manager for strategic FM projects at
VINCI Facilities. His six years with the
company has transformed the way it views
its commercial models such as lifecycle
modelling.
Owen’s career started in the film industry
where he developed his talent for creative
thinking and an eye for aesthetics. In 2009,
after relocating to Sheffield to work as an
office manager for VINCI Facilities, Owen
finally found his calling in FM.
Owen was FM Commercial Lead on
Bradfield School Private Finance Initiative
(PFI) in 2010, overseeing the initial bid,
mobilisation and financial close. Then, to
ensure FM principles were embedded from
day one, he joined the project six months
ahead of typical FM involvement, working
closely with the funders, designers and the
educationalists to enhance FM delivery and
support the school’s desired outcomes.
Owen also champions software tools such
as the Building Cost Information Service
(BCIS) from RICS to demonstrate the effect
of capital expenditure decisions on the
long term wellbeing and running costs of a
company – important for strategic planning
and foresight. Owen’s talent was recognised
when he won RICS Young Surveyor of the
Year in 2014 in the FM category.
DENNIS MARKEY FRICS,
CHIEF OPERATING OFFICER,
NHS PROPERTY SERVICES
Dennis has a wealth of experience in the
sector, previously working as integrated
services director at Serco Group for
four years where he was responsible for
managing IT, real estate and facilities
management business contracts across the
UK, Ireland and Europe.
Dennis joined NHS Property Services
in July 2013, as chief operating officer. In
this role, Dennis develops the company’s
facilities management services so that
they efficiently meet the needs of the
NHS. He is dedicated to eliminating waste
and maximising productivity within the
organisation. So far he and his team have
generated savings in excess of £30 million
every year as a result of reviewing historic
FM contracts, while driving a business
redesign process and creating a new
consistent management structure across
four regions.
In 2013, Dennis inherited a portfolio of
around 4,000 NHS assets covering estates,
property and facilities with more than
3000 staff to drive efficiency and improve
standards. Introducing a management
development programme specifically
designed to support the skills of new
managers, Dennis also works to ensure all
FM staff are supported fully. FM staff at NHS
Property Services now have the opportunity
via RICS to obtain professional recognition
for their contribution within the industry.
FIND OUT MORE ABOUT RICS
RICS has a range of qualifications and
training programmes available to those in
the FM sector, including the only chartered
qualification for professionals in FM, the
Associate entry-level qualification open
to FMs with vocational experience
and the ‘Pathway to Professionalism’
scheme in partnership with The Building
Futures Group.
For further information on RICS
membership, professional guidance and
training available to FM professionals visit
http://www.rics.org/fmhub.
As a champion for
women in the workplace,
Debra has taken an active role
in mentoring over 20 women and
has even become a certified
executive coach to better
support her mentees”