3. We celebrate an American institution—
the spirit of community.
Through our innovation, dedication and collaboration,
First American has helped millions achieve the American
dream of homeownership. We have gone the extra mile
and explored new frontiers. Forged new relationships
that transformed into lifelong friendships. Built a culture
around integrity and trust. For more than a century,
we the people of First American have contributed our
personal best to accomplish more than we could ever
hope to achieve alone.
4. Since 1889, First American
has been a fundamental part
of my family. Today, it is a
publicly owned corporation
with a place on the New
York Stock Exchange and
is more than 11,000 people
strong. When my great-
grandfather, C.E. Parker,
founded the company,
there weren’t even that
many people living in
Orange County. It was his
perseverance and sheer
force of will that persuaded
the county’s largest
landowner, James Irvine,
to give First American its
first big piece of business.
Today, that same company
continues to be our largest
home-based customer, and
I credit this loyalty to one
thing—our people.
First American has always
been about people. My
father, Don Kennedy, had
a simple hiring philosophy
during his time of leadership
at the company—if he
liked someone enough to
invite him or her home to
dinner, he or she was hired.
His vision was instrumental
in taking the company
from a local to a national
company, and, eventually,
a global one.
Despite the highly cyclical
nature of our industry,
First American has grown
and thrived because of
trust—something we have
earned over the course of
our 125-year history. The
company puts our people
before everything else, and
our people put their loyalty
in the company. It is this
mutual dedication that has
stood the test of time and
makes First American a very
special place. We’re here for
the long haul.
— Parker Kennedy,
Chairman,
First American
Financial Corporation
We hire
people
we’d invite
home to
dinner.
5. It was 1889. Grover Cleveland
was President, the first
issue of The Wall Street
Journal hit the streets and
Orange County splintered
off from Los Angeles to
make its own mark on the
Southern California map.
Two companies sprouted
up to serve the growing
real estate needs and one
enterprising businessman,
C.E. Parker, consolidated
them into Orange County
Title Company. This was the
beginning of what would
become one of the nation’s
leading title companies—
First American.
6. Today, First American is
distinguished by 125 years
of service and has more
than 600 offices across the
country. Our operations offer
title insurance, settlement
services, property data and
analytics, title data and
technology, property and
casualty insurance products,
home warranty services and
many others. Over the years,
we have grown organically
as well as through strategic
acquisitions—always with a
focus on broadening services
to support our customers.
7. In the time since First
American opened its doors,
the automobile replaced
the horse and buggy;
computers made typewriters
obsolete; and the information
highway launched a flow
of data so profound, it
changed the business
paradigm forever. The
landscape continues
to change, as do the
products and services
of First American.
As one of the leading
providers of real estate
property data in the nation,
we house and protect our
comprehensive database
in a state-of-the-art facility,
designed with multiple
redundancy systems and
able to withstand an 8.5
magnitude earthquake.
Advanced technology
enables us to deliver
information faster and
with greater accuracy.
The integration of analytics
imparts greater insights to
support business decisions.
Yes, we are continually evolving
to serve the business objectives
of our customers, but
one thing at
First American
remains steadfast
despite the
march of time:
the integrity of
our people.
9. Caring for one another is as natural as
breathing at First American. It means fostering
personal and professional growth. Being there
for each other in times of crisis. Embracing
cultural differences and expanding our
understanding of the world around us.
We are 17,000+ strong—strong because
of the support we are given.
WeCare
“Our priorities are
employees, customers
and shareholders—in
that order. That’s why our
culture is unique. The way
we see it, if we do right by
our people, we succeed.”
17,000
— Dennis Gilmore,
Chief Executive Officer,
Santa Ana, CA
10. Employee Engagement Survey
16OURPEOPLE
Listening and learning
At First American, we value the opinions, thoughts and
ideas of our employees. On an informal day-to-day basis,
as well as through our biannual employee engagement
survey, we encourage our people to tell us what we’re
getting right and what can be improved upon. Survey
responses are anonymous and kept confidential to foster
the candid and honest results that make a difference.
We celebrate what is working and make action plans
for areas of improvement. We are never at rest, and
listen to our employees as an investment in our future
and our people.
Our engagement survey
has served as a catalyst to gauge
the engagement and commitment of
our employees. The scores are metrics
that help us measure
our areas of strength
as well as areas of opportunity.
The progress we’ve made as a company
since our 2011 and 2013 surveys is
impressive. We have made significant
improvements in the areas of pay and rewards,
communication, benefits, leadership, and
customer focus and competitiveness. — Mark Rutherford,
Head of Human Resources,
Santa Ana, CA
11. Not many companies
have a dedicated
Wellness Program
Director, so I’m fortunate
to work on high-level
care strategy and
the development of
programs that can and
do make a difference in
people’s lives.
— Julie Johnson,
Wellness Program,
Santa Ana, CA
— Chris Poulsen,
Direct Division,
Warrenville, IL
A path to well-being
Health & Wellness
First American is among the few corporations in
America that offer a total care system to support each
individual’s physical, mental and financial well-being.
Programs such as Healthy Steps provide the tools and
resources to help our people enjoy a healthier life and
cut their health-care costs. The integration of personal
health assessments and biometric screenings with our
medical plans allows employees to have a holistic view in
which to weigh insurance options—enabling improved
insights and health-management decisions.
18OURPEOPLE
2013 was a big year for Chris
Poulsen—a career change and
major lifestyle changes that led
to him losing more than 60 pounds.
“I see people I haven’t seen for
six to eight months and they say,
‘Oh my gosh, what happened to
the rest of you?’”
12. Who says you can’t return
home? A former First
American employee left to
pursue new horizons and
shared her revelation
in an email to customers.
“I wanted to let you know I
have resigned and secured
a Closer position back with
First American Title—yes,
my ‘old stomping ground.’
First American is a much
better fit for me. I really
missed the advanced
technology, as well as the
amazing people I consider
my work family.”
— Apolonia JnoBaptiste,
Direct Division,
Westchester, IL
Not all real estate companies
are cut from the same cloth,
as this new employee will
attest. “The ‘First American’
way of doing things
and our technology are
TOP NOTCH!”
— Elizabeth Hamner,
Direct Division,
Gurnee, IL
“I was a cancer survivor—18
months out of the workplace,
unsure of my mental acuity
and bald. I was scared at
every possible level, but First
American gave me a chance.
I was amazed and relieved at
how I was treated. It is one of
the best places to work.”
— Stephanie Hathaway,
Human Resources,
Santa Ana, CA
Thomas Jefferson’s famous words from the Declaration
of Independence are forever ingrained in the American
psyche. Without this mind-set, we would not have such
a wealth of talent, skills and personalities inside First
American—a testament to the importance of diversity
in the makeup of any organization. Woven throughout
this rich fabric of people runs a common thread of
integrity—a foundational characteristic that drives our
company onward and upward.
Warm Welcome
A charter of inclusivity
20OURPEOPLE
13. 2,991,842 Pounds of
Paper Recycled
87,755 Pounds of Air
Pollution Prevented
25,431
Trees Saved
4,488 Cubic Yards of
Landfill Reduction
1,496 Tons of Paper
Material Weight Saved
10,471,448 Gallons
of Water Saved
Recycle. Reuse. Repurpose.
Eco-Friendly Practices
The three “Rs” are something we continually assess
across the enterprise. First American has adopted on-
going sustainability practices that evolve as technology
advances and we learn more about lessening our
corporate carbon footprint. In an outreach effort
to our employees, we sponsor periodic EcoFairs
that demonstrate how our corporate sustainability
practices can extend into the home—helping to
further protect and preserve our planet’s resources.
22OURPEOPLE
14. A rewarding career is all about the journey.
Nurturing personal and professional growth.
Providing a stimulating and inspiring environment.
Doing the right thing for each other and our
customers. This is the world of First American.
Learning and development
programs are a core
component of our daily life.
They set us apart, enabling
us to go above and beyond
expectations. Our employees
have online access to a
broad array of First American
universities and academies,
each designed to deliver
real-time information and
training tools for their specific
business units.
For individuals whose
dedication merits
accelerated growth, we
offer distinct personal
development programs:
Emerging Leader
Experienced Leader
Women In Leadership
Advanced Leadership Forum
Leadership Boot Camp
Internship Program
We Nurture
“Our First American
universities and academies
are training grounds. It
is empowering when you
have access to a higher
professional path.”
— Mark Rutherford,
Head of Human Resources,
Santa Ana, CA
From those new to our organization to those who have been with us for decades,
there is never a stop sign on the road to professional progress.
The only limit is our imagination.
15. Emerging Leader
Coming into your own
If you are a dedicated professional with a healthy dose of
ambition, access to industry veterans is invaluable. The
Emerging Leader program provides our supervisors,
managers and directors the opportunity to explore
their own leadership style within the First American
environment. Nominations come from all around the
country, and those selected work with an elite training
group facilitated by guest speakers as well as our senior
management. Nearly 45% of First American’s eligible
employees have participated in this popular program,
conducted several times throughout the year.
26OURPEOPLE
“It was a powerful, eye-
opening experience. I
learned so much about
myself as a manager…how
my style of management
impacts others and how to
tailor my style and activities
to best suit individuals and
situations I’m managing.
It was one of the most
beneficial programs I have
ever attended!”
— Russell Carroll,
Home Buyers Protection,
Santa Rosa, CA
16. 28OURPEOPLE
Experienced Leader
Translating vision into reality
As John F. Kennedy once said: “Leadership and learning
are indispensable to each other.” At First American, we
wholeheartedly agree. For those poised to take on a
larger role within our organization, we offer the
Experienced Leader program. Offered twice annually
in conjunction with our academic partner, University of
Southern California, the program engages our executives
in an intensive workshop focused on building capacity,
improving financial management and learning how to
know, grow and keep talent.
“First American has
consistently continued to
invest in my professional
development. Programs
such as Experienced Leader
have provided me with the
opportunity to not only
network with other leaders,
but also to gain a broader
perspective of our industry
and to continue honing my
leadership skills. In addition,
the company’s perspective
of employee development
has encouraged me to
develop local programs to
further advance the skills
of my team. I am incredibly
proud to be a part of the First
American family…a company
with integrity that truly cares
about the future success of its
employees.”
— Janette Waller,
Direct Division,
Scottsdale, AZ
17. Women in Leadership
Propelling talent forward
Within First American are exceptional women who
exhibit the qualities of a leader. To ensure their potential
is fully realized, our company became a premier partner
of the Women in Leadership Institute. The organization
provides an immersive learning experience designed
to accelerate the development of emerging as well as
established executives. At First American, it evolved
into an annual program in which our participants actively
engage in a yearlong effort, working on solutions to
address company-wide initiatives.
Winners of the
Passionate
Champion Award
at the 2013
Women in
Leadership Institute.
30OURPEOPLE
18. “I have worked here for
17 years and did not realize
how large our company truly
was or how small my view
was until I was able to spend
time with these amazing
leaders. Being in their space
and learning from them
proves that iron really does
sharpen iron.”
“When the scope of my
responsibility broadened
within the company, there
was a buzz amongst our
female population. It struck
me that we needed a way
to advance women in our
company. With the help
of Human Resources, we
found the right partner in
the Women In Leadership
Institute. Our company is
very supportive—a wonderful
place for women to work,
and I would stack First
American against any of
our industry peers.”
— Sally French Tyler,
EVP, Division President,
National Commercial Services,
Atlanta, GA
— Ana Villela-Murillo,
National Production Services,
Scottsdale, AZ
of the First American workforce is female.
%
19. “What separates First
American from other
companies is the amount
of time the executive staff
invests in our leadership
programs. The Advanced
Leadership Forum is a great
example. Thanks to the
participation of our CEO
Dennis Gilmore and our USC
partners, the newest tool in
our leadership box is the lens
of perspective through which
we can examine difficult
strategic challenges.”
— Nicole Thompson,
National Commercial Services,
Atlanta, GA
Advanced Leadership Forum
Solving the big issues
Seasoned industry veterans have a wealth of experience
and knowledge they can contribute to the larger issues
that face a corporation. The Advanced Leadership Forum
is a meeting of the minds, exposing a handful of senior
management to the enterprise-wide opportunities
and challenges that face First American. The annual
program is moderated by our CEO and a member of
the USC faculty.
34OURPEOPLE
20. 36OURTEAM
Leadership Boot Camp
Taking that first step
How does one become a leader? The First American
Leadership Boot Camp not only opens the door to
opportunity, it throws it wide open. Twice annually,
managers may select employees demonstrating
leadership potential to attend the coveted yet
grueling weeklong series of workshops. The program
is structured to advance skill sets that cover critical
thinking, strategic analysis, process comprehension
and successful implementation. Participants at the
Seattle, Washington, event appreciate the Emerald
City’s obsession with coffee and ready access to the
brew as they complete the detailed research, all-night
preparation and presentation of the championship
challenge. Like anything of great value, the hardship of
Leadership Boot Camp is worth the effort.
36OURPEOPLE
— Dan Tift,
Direct Division,
Seattle, WA
“The setting was intense
and extremely motivating…
so much to take in and so
much to gain in a supportive
environment with colleagues
I respect and admire. The
challenging boot camp
consisted of in-depth
leadership skill exercises,
business case studies and
informative education on our
company and our systems.
The speakers and panels
brought applicable value
to my current role and the
role I hope to grow into…
beneficial information I have
used daily since graduating.
I sincerely appreciate this
investment in my future…
one that I felt very privileged
to experience.”
21. “I had just completed my
second year of law school
and was looking forward
to learning about legal
challenges facing large
companies. During my
internship, I was continuously
given challenging work and
the autonomy to push myself
and make mistakes. At the
close of the internship,
I chose to pursue full-time
employment with First
American because I believed
that this was a place where
I could have a fulfilling and
challenging career. In one
week, I’ll have my two-year
anniversary and, so far, my
experience has exceeded my
expectations.”
Internship Program
A Smart Start
In the summer months, First American sees a whole
new crop of fresh faces, thanks to our robust Summer
Internship Program. Developed to bridge the talent
gap and create entry-level opportunities for college
students, it is a firsthand glimpse of what it is like to
work for a large public corporation. Interns experience
a new-hire orientation, enjoy Lunch-and-Learns with
key executives, and attend educational presentations.
Those who successfully complete the program may be
considered for a Smart Start rotational assignment or a
regular opening with the company.
“The internship program here
at First American provided
me with countless learning
opportunities, while also
providing valuable real-world
experience. Being an intern
in the IT department exposed
me to the different areas in
which I can potentially start
my career. I’m grateful to
have been a part of such a
program where I was able to
network with a diverse group
of people who I now work
with today.”
38OURPEOPLE
— Adam Schlesinger,
National Commercial Services,
Los Angeles, CA
— Daisy Hsiung,
Information Technology,
Santa Ana, CA
22. We Honor
“The longer you’re here,
you reach a point where
you’re committed to
something bigger than you.
First American is a special
place. Special in people
and spirit.”
the american
dreamis something in which everyone who works
at First American is 100% invested. We have
been helping people achieve homeownership
for more than a century, and this rich heritage
instills a deep sense of commitment to do the
right thing by our customers and partners.
Honoring those employees who excel, go the
extra mile or make a difference, is a natural
extension of who we are and what we believe in.
— Chris Leavell,
Chief Operating Officer,
First American Title
Insurance Company,
Santa Ana, CA
23. “I was both stunned and
flattered by the entire
event…and honored to be
in the presence of such a
high-achieving group of
colleagues. Looking around
me more than once the last
couple of days, I thought to
myself: What a great group
of people.”
DPK Circle of Excellence
If there is one person in the company’s history whose
achievements are legendary, it is Donald P. Kennedy.
In honor of his legacy, the DPK Circle of Excellence
program was established to recognize the outstanding
performance of our Sales and Escrow employees. It is
First American’s great honor to celebrate and reward
their accomplishments.
Commitment has its rewards
“I thoroughly enjoyed
spending time with my fellow
NCS colleagues as well as
many of my accomplished
colleagues throughout the
company. You really made
everyone feel so appreciated.
Thank you for your support
throughout the years.”
42OURPEOPLE
— Jill Sharif,
National Commercial Services,
Boston, MA
— Brian Lobuts,
National Commercial Services,
Washington, DC
24. DPK Circle of Excellence
Memories in the making
The 2013 group of honorees and their significant others
flew in from all parts of the country to the beautiful La
Quinta Resort in Palm Springs, California. They had the
opportunity to meet each other as well as the entire
executive management team—many for the very first
time—and enjoyed a memorable and festive celebration
that has since been designated an annual event.
44OURPEOPLE
25. First American Recognition
Our best foot forward
Pride in our work is rewarded in many forms. It might
come as a thank you from a customer or a high-five from
a team member. We realize there are many moments
of greatness in a workday that do not necessarily make
it to an awards ceremony. That is why we introduced
the First American Recognition program. It empowers
managers and peers to recognize an employee’s hard
work and dedication whenever the occasion presents
itself. Recognition points earned may be redeemed for
prizes, gift cards and a wide assortment of products
and services through retail websites.
“The FA Recognition program
works so well because it
operates on the premise
that employees like to
be recognized, and that
employees also like choice.
When a benefit such as
the recognition program
affects the way employees
think about their work and
the value they bring to
First American, a true ‘win-
win’ outcome is achieved,
elevating individual and
organizational performance
to ‘world class’ levels.”
“To me, the FA Recognition
points are an awesome and
versatile way to have my hard
work and efforts recognized.
FA points give the employee
an opportunity to pick exactly
what it is they want or need
– from vacations to groceries.
It’s an additional way that
First American can show its
appreciation to individual
employees for going above
and beyond.”
46OURPEOPLE
— Rachel Abravaya,
Home Buyers Protection,
Santa Rosa, CA
— Jennifer Thomsen-Velez,
Home Buyers Protection,
Santa Rosa, CA
26. Community spirit is a full-time resident at
First American, finding its way into offices,
lunchrooms, lawns and even the occasional
parking lot. Employee Recognition Committees
have been formed to solicit ideas and
feedback regarding uplifting activities to
boost morale and employee appreciation.
We Celebrate
“Our department makes
it a priority to coordinate
activities such as potlucks
and contests. These
activities are a great
opportunity to mingle with
co-workers you might not
interact with regularly.
Employees really get into
the spirit of the event,
which serves as great
team building.”
“Celebrating the
employee is key at First
American. Our creative
office celebrations are a
signature part of working
here, and our department
is known for providing fun
opportunities to interact
and build rapport with
our colleagues.”
— Agnes Morgan,
Mortgage Services,
Santa Ana, CA
— Alejandra Cedillo,
Mortgage Services,
Santa Ana, CA
In First American offices across the nation, this esprit de corps has resulted
in festive internal gatherings, industry event participation and
”The Best Places To Work”distinction at 14 different locations—a distinction that makes us incredibly proud.
27. The Spirit of Inspiration
Fun goes a long way
It is said that the little things in life add up to the
moments that matter the most. We have a lot of those
moments at First American. The Summer Potluck where
everyone got acquainted with one another and shared
food, stories and laughs. The Independence Day Pizza
Celebration (otherwise known as the “anti-BBQ”) and
the hilarious End of Summer Ice Cream Dash. From
Halloween costume contests to Pie Day and Winter
Olympic Challenges, we are always ready and willing
to raise the bar in the pursuit of happiness.
50OURPEOPLE
28. Striking the right balance
Best Places to Work
Americans are blessed with the freedom to pursue their
profession—whatever and wherever they decide it to
be. When they choose First American, we know we are
doing something right. In 2013 alone, the company
garnered more than 12 awards across the country,
distinguishing our branches as “A Best Place to Work.”
It is cause for celebration, knowing we have successfully
balanced professionalism with community—making
work a joy instead of a chore.
“BestPlacestoWork”Awardsin2013
52OURPEOPLE
29. Health & Wellness
Best Places To Work headline here
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ex ea commodo consequat. Duis aute irure dolor in reprehenderit in
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mollit anim id est laborum.
Industry Gatherings
Think pink
As our industry evolves, we are right there with it,
staying at the forefront of change. Over the years,
we have participated in hundreds of industry events
as well as sponsored some gatherings near and dear
to our collective heart. One notable occasion was
the Pink Party held in Washington, D.C. It coincided
with the Mortgage Banker Association’s 100th Annual
Conference, and clients, vendors and prospects arrived
wearing pink to celebrate Breast Cancer Awareness
Month. The evening culminated with First American
donating $50,000 to the Susan G. Komen organization’s
Passionately Pink fundraiser to help further its work.
54OURPEOPLE
$
50,000was raised for the
Susan G. Komen organization’s
Passionately Pink fundraiser.
31. “It’s important for a
company to have
complete alignment
from top to bottom.
We have a single-
mindedness of purpose.”
Weare
First American.
oneIt goes without saying
that good communication
is essential for any
organization to successfully
advance its business goals
and objectives. It also
has an equally important
role—to connect us at
a human level. In our
ongoing quest to care for
our at-large community,
First American is harnessing
technology to bring us closer
together. Hitting the road for
face-to-face meetings with
employees, customers and
vendors. Supporting each
other in good times and bad.
WeConnect
— George Livermore,
EVP, Division President,
Database Solutions,
Santa Ana, CA
32. FALive
A lively hub
In 2012, First American launched its new employee
portal, FALive. The goal was to provide a central
gathering place where employees from all over the
country could connect and collaborate with one another,
tune in to company updates, continue their education
and training, as well as post ideas. Unbeknownst to us
all, it would also launch a group of dedicated blogging
enthusiasts whose posts are now as much a part of our
daily lives as that first cup of coffee in the morning.
“FALive gives us access to
give our opinions and learn
from some of the best minds
in the business.”
— Laurel Good,
Direct Division,
Orlando, FL
Transparent and
accessible to
all, FALive has
become an integral
component of
First American life.
global registered users
blogs
spaces primarily representing divisions
groups composed of departments and teams
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As of this writing, there are nearly:
33. Quarterly Employee Update
Direct from the CEO
Promoting transparency and knowledge about the
company’s earnings and progress, Chief Executive Officer
Dennis Gilmore hosts a live company update every
quarter. Thousands of employees tune in nationwide
and are encouraged to submit their questions via the
company portal, FALive, all of which are answered
during the live event or afterward. In between updates,
his blog posts address a wide range of topical subjects,
ranging from benefit programs and organizational
changes to accolades and awards. Listening. Learning.
Empowering. If there is a secret sauce, this is it.
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These words from
Chief Executive Officer
Dennis Gilmore speak
volumes about the
culture of First American.
We treat people fairly.
If we do right by them,
34. SECTIONNAME00
Office Hours with Chris
The virtual town hall
It is a rare day when a corporation’s Chief Operating
Officer is personally recognized and known by
thousands of its employees. Yet that is the case at First
American. In one move, Chris Leavell opened the lines
of communication by taking on a new role—prolific
FALive champion. His live, one-hour Web chat called
“Office Hours with Chris” is an employee’s direct line
of communication to the executive management team.
Broadcasts include a co-host from a rotating roster of
senior executives, and discussions revolve around key
initiatives, best practices and performance.
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35. Friendly Rivalry
Closing the distance
Major national sporting events bring out the pride in
all of us, and the First American offices of Washington
and Colorado were no exception during the 2014 Super
Bowl. The Seattle Seahawks and the Denver Broncos
were set to battle it out, and a flurry of posts on FALive
promised victory for the regions’ respective teams. Not
surprisingly, a bet ensued. The portal experienced more
than 2,300 views as employees tuned in to monitor the
spirited rivalry. In the end, the Broncos lost and Lynn
Donner, State Manager VP of Colorado, and her team
reached across the geographic divide and paid up
with a congratulatory video to the opposing team—
demonstrating that FALive connects our people on all
sorts of playing fields.
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36. Passion for our work, our people and our
customers is what drives us to achieve great
things. The trick is channeling it in constructive
ways to further our growth—both as individuals
and as a company. At First American, we have
an abundance of expertise and goodwill that
resides at every level, helping us to achieve our
individual and corporate aspirations. Although
there is no one thing that motivates all, we all
are united by one key factor—the enthusiasm
of a company that cares.
We Inspire
“First American grew
from a family-grown,
locally based company to
a global enterprise; yet, it
has maintained a familial
culture. That’s what a lot
of companies lose along
the way. Our Chairman
and CEO know people
by name…know their
families. It’s a personal
place to work. Our ongoing
challenge is maintaining
that energy and synergy.”
— Sally French Tyler,
EVP, Division President,
National Commercial Services,
Atlanta, GA
Throughout the year, we are inspired by gold nuggets of know-how shared by
seasoned industry veterans, motivational programs, public acknowledgements and
the occasional unexpected “Shout Out.”
37. Two Minutes on Title
A blogging phenom
“Who owns the beach?” This was one of the recent
questions that John Hollenbeck, Corporate Business
Director, Title Administration, posed in his highly popular
blog, “Two Minutes on Title.” The longtime industry
veteran had grappled with how to impart training and
wisdom to the First American title community in a rapidly
changing real estate market. With some skepticism, he
decided to dip his toe in the proverbial water of social
media and posted a few blogs on the newly launched
company portal. To his surprise, they sparked an
avalanche of interest and enthusiasm, and he has been
blogging ever since. Today, “Two Minutes on Title” is a
point of pride for this industry veteran who has served
First American for more than three decades.
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“I’ve been witness to a
tremendous amount of
things over the years, and
I realized I could give our
people access to that
knowledge through FALive.”
— John Hollenbeck,
EVP, Corporate Business Director,
Title Administration,
Santa Ana, CA
38. Breakfast with Kevin
Power to the people
President of Mortgage Services, Kevin Wall, is engaged
in a ground attack. At least, that is what he informally
calls his employee breakfast program. An advocate
of bottom-up empowerment versus trickle-down
management, he hosts regularly scheduled breakfasts
where employees are invited to pitch ideas, expound
on challenges and offer solutions. They leave with the
authority to move forward and execute on a plan of
action. “Breakfast with Kevin” has not only opened
the door to a wealth of possibilities for employees, it
provides a compass to get there.
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Breakfast
Club
“Kevin Wall’s
provided me with a
transparent vision of our
company’s leadership and
outlook. It was a meaningful
one-on-one breakfast with our
division leader, who allowed
us to share stories and take
part in understanding our
importance amongst our
peers. It helped me become
more motivated, knowing
we each play a huge role
in the success and future of
this company. We are all very
different and diverse, yet we
share similar goals.”
— Iliberto Franco,
Mortgage Services,
Santa Ana, CA
Hit the
Streets
“Back in 2008, the real
estate market was at a very
dark stage and most of the
people in the business were
scared and depressed. I
bought a cheap camera,
plopped it on top of my
computer screen and started
writing, memorizing and
taping a message each
week. I decided to be a
lamp for those who walk in
darkness by demonstrating
through my videos that the
personal choice to be happy,
successful and hopeful is
stronger than any market.”
— Kim Dickey,
Direct Division,
Largo, FL
39. Peer-to-Peer Awards
Kudos all around
From coast to coast and all points in-between, First
American employees take the time to recognize those
who go the extra mile, burn the midnight oil and come
through in a pinch. It might come by way of a Peer-to-
Peer Award, official awards certificate, comical bobble-
head pin or even a “shout out” from our CEO himself.
Being surrounded by those who are inspired to shine
makes us all shine—and for that we are thankful.
“What started off as a simple
customer survey to rate our
service has turned into an
opportunity to recognize
our employees for stellar
service. We send a thank
you email to the customers,
and the survey is forwarded
to the escrow staffer being
recognized as well as his/her
manager. The staffer truly
appreciates knowing their
hard work is valued by their
clients and managers.”
— Rebecca Vesconte,
Direct Division,
Overland Park, KS
Every quarter, First American
presents a person or
business unit with the
Jane Kennedy Spirit Award.
Jane Kennedy was a First
American employee who
shined her light on everyone
in her path until she lost
her battle with cancer.
Each award is uniquely
handmade of blue and red
glass and speaks to the real
meaning of spirit.
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“The GEM Recognition
Program is designed to
discover those people
who Go the Extra Mile.
Employees are awarded a
GEM certificate…and are
recognized on the public
boards in our office and
often on FALive as part of
our blog.”
— Ashleigh Wallach,
Professional Real Estate Services,
Irving, TX
40. A company is only as good as the people
who support it, so it is only natural that the
company supports those people. Such is the
way at First American. We are not chained
to traditional notions that stymie progress or
inhibit opportunity. Instead, we place greater
value on honesty, authenticity, imagination and
dedication. We support colleagues in times of
need. And we remember those whose bright
light has been extinguished.
We Support
“If you believe the story,
my former boss traded me
to Parker Kennedy for a
box of pens. I was a young
corporate attorney with
a law firm in Los Angeles
and First American was my
client. Parker saw promise
in me and opened the door
to a different future. It’s
because of him that I’m
where I am today.”
— Kenneth DeGiorgio,
EVP, Corporate General Counsel,
Santa Ana, CA
are our
Ourpeople
company.
41. Heels in Rochester
Looking out for our customers
Sandy Wich was going about a normal workday when
she got a call from a customer in a jam. The customer,
a listing broker, was in the midst of prepping files for a
closing and her copier had just broken down. Needing
to impress the buyer’s broker with a smooth transaction,
she called and asked Sandy if she could pick up the
paperwork, take it to her office for copying and return
it—all without using her car. A strange request, until
Sandy learned that the other broker was also a First
American client and would recognize her. Although
it was a far-reaching request, Sandy ran out the door,
down the two blocks there and back (twice!), delivering
the copied files undetected, out of breath and in heels.
You have to
go above and
beyond for your
customers.
I try to set a
good example.
To this day, the listing broker
sends and refers all of her
business to First American,
thanks to Sandy who said,
“I know how much running a
sharp business means to her
and didn’t want to let her down.
If it had been snowing, I’d have
done the same thing.”
— Sandy Wich,
Direct Division,
Rochester, MI
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42. Lending a Hand
Help on the homefront
Ask Allison Hill and she will tell you that good things
happen in threes. She and her husband welcomed
their first child in March, bought a new house in June
and put their old house on the market in July. It was
the fourth thing that sent her world into a tailspin. Her
neighbor was denying potential buyers access to the
property she was selling, citing a dispute over easement
ownership. First American‘s state legal counsel stepped
in and wrote three separate letters to the neighbor
explaining the legal rights to the property while the
Oregon state manager stayed in constant contact with
Allison to calm her worries. Litigation turned out to be
unnecessary and the matter was resolved civilly, thanks
to a helping hand.
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We’ve got
your back.
In the aftermath of Hurricane
Katrina, employees in the
Florida Panhandle office
opened their doors and
their homes to those First
American employees in
New Orleans who were
left homeless amongst
the wreckage of the worst
natural disaster ever to hit
the region. Across the nation,
First American branches
collectively raised more than
$500,000, which the company
matched dollar-for-dollar,
totaling more than $1.1
million to help provide food,
clothing and other basic
assistance. Our Canadian
family pitched in as well,
shipping in a truckload of
clothing. During the recovery
effort, First American ensured
that none of the affected
employees went without
a paycheck.
“I already knew I worked for
a great company, but this
experience really brought
home for me how much First
American’s leadership cares
about their employees and
doing right by them!”
— Allison Hill,
Human Resources,
Lake Oswego, OR
43. one hundred
thousand
dollars
Memories Live On
Beans for a cure
Every now and then, we are graced with special
people in our lives who leave an indelible
impression. One such person was Grae L.
Bean. A member of our escrow operations
in Seattle, Washington, she succumbed to cancer just
days before an American Cancer Society Run in 2010.
Since then, hundreds of contributions have poured in
from colleagues supporting “Beans for a Cure.” These
events range from jeans days and pie-eating contests
to Relay for Life runs and special breakfasts. In honor of
Grae, proceeds, which to date have exceeded $100,000,
go to fight against cancer.
That is how much was
collected by the offices of
Santa Rosa, CA, and Phoenix,
AZ, collectively for the Food
Bank in 2014. It helped to
serve over 1,800 seniors
and their families in those
communities.
Adrenaline
Rush
The Anchorage, Alaska, office
raised money for the local
YMCA by sponsoring a
“Toss the Boss” event.
VP and State Manager
Terry Bryan and Operations
Manager Deborah Moore
braved the winds from the JL
Tower in Downtown, where
they successfully rappelled
from the roof. Phew!
7,200
pounds of
apples
raised
“Being a long-term board
member and past president
of the Anchorage YMCA, I
jumped at the opportunity to
raise money for such a great
charity. Having no experience
at rappelling, Deb and I
enlisted a Navy Seal to give
us some basic training at a
local rock gym. It was more
fun than we anticipated. It is
fabulous when you can be
involved in your community
and have fun at the same time.”
— Terry Bryan,
Direct Division,
Anchorage, AK
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45. The giving of our time to help others can be
immensely rewarding. It grounds us. Connects
us to neighbors, community and, sometimes,
complete strangers. It reminds us of our own
good fortune and instills the desire to do more
for those less fortunate. Our efforts span from
local to global—wherever there is a need we
can fill.
We Volunteer
“We were able to help
out with the homeless
shelter over the Christmas
holiday, and we are
looking forward to
participating in the
Habitat for Humanity
home in the spring and
the ‘Paint Your Heart Out’
program in the fall.
I am so excited that
First American supports
employee participation
where needed in
our communities.”
— Barbara Dumas,
Direct Division,
South Jordan, UT
The best way to
find yourself is to
lose yourself in the
service of others.
— Mohandas Karamchand Gandhi
46. Relief From All Corners
Going the distance
We have a genuine concern when natural disasters hit
close to home, and that could be just about anywhere
in the U.S. When an EF5 tornado cut a terrifying
path through Joplin, Missouri, in 2011, our office was
there to help local Realtors with a food drive to help
area residents. Within hours of the Oso, Washington,
mudslide tragedy, a call for donations was up on our
intranet, FALive. Even those who live beyond our
shores feel the outpouring of care from our people.
The Natural Hazards Disclosures Group, along with our
customers, raised over $18,000 to help those affected
by Typhoon Haiyan in the Philippines. Although we
may be miles apart, the distance is never too great to
reach out and lend a hand.
88OURCOMMUNITY
Mudslides – Oso, Washington
Typhoon Haiyan – the Philippines
Tornado – Joplin, Missouri
47. Making a Difference
A proactive approach
Flying high on a swing. Scooting down a slide. Mastering
the jungle gym. We all remember the sheer joy of these
carefree activities. In some parts of the world, however,
playgrounds are nonexistent. First American has been
helping to change that by volunteering with Kids Around
The World (KATW), a nonprofit organization dedicated
to helping children and families affected by poverty,
war, illness and natural disasters. Between the efforts of
our Database Solutions and Home Buyers Protection
business units, children in parts of El Salvador and
Africa now have access to that sweet bliss we know and
love: a playground.
90OURCOMMUNITY
NCS Minneapolis provides
and serves monthly dinners to
more than 150 people at the
Open Hands Midway event.
First American received the
“2013 Phoenix Most Funds
Raised Friends/Family Award”
for raising $10,617 for the
Susan G. Komen Race for
the Cure®
.
Helping
others
$
10,617
48. Fostering fellowship
and goodwill
is part of the First American way.
We engage in partnerships and affiliations
where our corporate family can make
a positive impact for the greater good.
Through the power of caring. Through
the power of people. By combining our
voices and hands together in one unified
effort, we can do so much more.
“This was such a great
experience and I was
thrilled to be a part of it!
I got very good at using
a hammer by the end
of the day (at least
compared to how I was
at the beginning!).”
Habitat for Humanity Build
Participant – June 12, 2013
— Ann Brogden,
Information Technology,
Santa Ana, CA
We Partner
49. 156,000Habitat For Humanity
Building a brighter future
Habitat For Humanity’s vision is “a world where everyone
has a decent place to live.” As a company dedicated
to making the American Dream a reality, we are behind
this mission 100% and applaud Habitat For Humanity’s
building and repairing of more than 800,000 houses
and serving over four million people worldwide. For our
part, First American sponsors “Team Build”—events
that support the communities in which we live and work.
Employees receive one paid day when they take part
in a company-sponsored Habitat build—hammering,
painting and installing what will, in essence, become a
new life for a deserving family.
94OURCOMMUNITY
Amount
donated by
First American
to Habitat
For Humanity
(2012–2013)
“We had the opportunity
to prefabricate a casita
for an impoverished family
only 3 ½ hours away in
Ensenada, Mexico.”
— Tanaka Axberg,
Information Technology,
Santa Ana, CA
dollars
51. thanks in large part to
our Chairman Emeritus,
Donald P. Kennedy.
A lifelong philanthropist
and patron of the arts, he
served as past chairman
of the Orange County
Business Committee for
the Arts as well as on the
boards of South Coast
Repertory and the Bowers
Museum of Cultural Art.
His contributions to
education are no less
impressive, and his
support for the creation of
the Chapman University
School of Law lives on with
the Donald P. Kennedy
Hall named in his honor.
In 1999, Orange Coast
magazine dubbed him
“Man of the Century”
for the indelible mark
he made on Orange
County and the company
he was instrumental in
growing. His passing in
2012 marked a farewell to
the man, but his legacy
lives on in a company that
continues to reflect his
spirit, goodwill and love
of people.
“My Dad cared about
people…had a great touch
with employees and with
customers. He wasn’t
afraid to make mistakes
and didn’t make many.”
— Parker Kennedy,
Chairman,
First American Financial
Corporation
ATribute Over the past 125 years,
First American
has been a steward
of business growth,
cultural arts and the
advancement of education,
52. “We do what we do
because we want to have
a full experience in life—
spiritual, mental, physical.
This company values quality
of life and allows for that.
There’s a trust here.”
— Larry Davidson,
Division President,
Specialized Groups
The roots of long-held traditions hold us firm…and
the wings of bright, innovative minds expand our
horizons. Our employees stand together through
thick and thin, and we stand behind them. Continuing
growth and innovation. Adapting to industry changes
and regulations. Creating a desirable place to thrive.
The future is a
bright place when
you have one
community
wholeheartedly
committed to
one another.
59. thepursuit
ofHappinessThis is a story about
people coming together
to create something
bigger than themselves
—a great place to work,
grow and prosper.
