1. Dawn L. Thomas-Crane
585 Pleasant Drive • Lewisberry, PA 17339 • (717)965-7894 • dawn.tcrane@gmail.com
ReferencesAvailableUponRequest
Objective
To obtain professional and personal growth through a challenging position.
Professional Experience
IGT – Lead Computer Operator
Harrisburg, PA August 2011 - Present
 Performs monitoring andtroubleshooting of operations systems and servers and automated functions for one
or more sites
 Coordinates, executes, validates, tracks, follows upon and escalates customers’ requests and responds to
questions per establishedguidelines
 Executes operationalchecklists andprocedures
 Responsible for operating on-line computer equipment to run programs andreports
 Maintains systems inoperable status withminimum downtime
 Performs Server Maintenance thru reboots andplanned Takeovers
 Leads anddirects other employees onshift
Harley Davidson Motor Company - Assembler
York, PA October 2003 - May 2010
 Assembledparts withina cycle time limit
 Overlooked qualityandreportedanyissues as needed
 Worked in a teamenvironment
 Trainedandmonitored other teammembers whennecessary
Book Span - Picker
Hanover, PA 2001 - 2002
 Promptlyandaccuratelyfilledorders
 Maintainedstrong communicationbetweenassociates
Hanover Direct - Internet & Phone Customer Service Representative
Hanover, PA 1998 - 2001
 Respond to and route all email inquiries madeby customers.
 Pulled and batched all internet orders and catalogrequests
 Sent confirmations concerninginternet orders.
 Took phone calls and
Education
ITT Technical Institute – Associates Degree in Specialized Technology Computer Networking Systems
York County School of Technology – Yes Program Certificate– 2001
Central York High School - High School Diploma - 1997
Skills
 MicrosoftOfficeSuite
 FileZilla
 Windows Server 2012
 Linux Servers
 OTRS Ticket System
 Solar Winds
 Opercon
 Putty
Awards
 Building Excellence Silver Award – Awarded by IGT for hard work and dedication