1. David Piepkorn
2110 Albemarle Ct. N., Roseville MN 55113 | 651-398-2855mobile | 651-275-0888 home | davidpiepkorn1@gmail.com
PROFESSIONAL EXPERIENCE
NETWORK F.O.B. INC | FEBRUARY 1997 – MARCH 2016
Proven innovator with 10+ year track record of process analysis and automation realizing significantROI, with
contributions instrumental in sales growth from $3.5M to $100+M, from a backroom freight brokerage to top
5% in the nation with average annual increases of 145%.
· Customized first-generation SugarCRM (and subsequent generations) for in-house support desk and skills-
based resource management.
· Increased accounting staff productivity 65% by batch-automating superfluous tasks.
· Supported corporate infrastructure change to a distributed/remote agent model, by implementing and
maintaining Win2000/2003/2008 Terminal Services.
· From a Unix-based flat-file database, developed web-based operational/accounting/executive reporting.
· Designed and developed web-based programs for customer rewards, vendor rewards, and agent
commissions.
· Elicited & analyzed requirements to Design/Develop/Implement/Maintain all business and customer-facing
systems.
· Launched in-house customer e-invoicing, saving $20,000+ yearly in outside services.
· Designed and instituted bonus-retention policy into commission system, recouping $5000+ monthly of
invalidated bonus payouts.
· Improved import integrations with GP accounting software saving 40+ staff hours per week.
· Enacted multiple customer marketing and retention initiatives.
· Teamed with CFO, accounting personnel and GP SME to centralize all accounting activities into Great Plains,
integrating multiple corporate divisions utilizing disparate TMS’s and accounting systems.
· Increased operational speed, reliability, and manageability by coordinating migration of all systems off
outdated process assets and onto cloud server networks.
· Leveraged MS Azure and PowerBI to provide real-time business analytics, integrating disparate inputs.
· Expanded corporate service levels by working with teams to integrate new-to-market TMS’s with existing
TMS, allowing legacy users with intimate knowledge of the original UI to remain assuredly productive.
· Collaborated and coordinated with out-of-state and out-of-country executives to complete projects.
· Organizational productivity and system usability enhanced, and infinitely improved reporting and custom
utility creation capability, by replacing flat-file Unix based TMS system with a Window’s UI and Oracle
backend.
· Enhanced enterprise system support by migrating bespoke applications from Linux platform to Windows
servers hosted on-site; later migrating on-site Windows server farm to off-site cluster hosting facility for
improved security and redundancy.
· Partnered with CFO and Scotia Bank to expand services to Canadian-based entities laying the foundation for
global expansion.
· Coordinated outsourcing of digital document management and back-office busywork, freeing corporate staff
to focus on growth strategies.
· Ensured smooth transition during the “Y2K” crisis.

2. DavidPiepkorn|651-398-2855mobile|651-275-0888home| davidpiepkorn1@gmail.com
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· Acquired, configured, networked, utilized and managed five Linux servers and three Windows servers.
· Designed, built and administrated public web presence.
· In 1997, initiated use of Terminal Emulator software, freeing sales staff and dispatchers from WYSE green-
screens, enabling PC use at every workstation adding Web and Email ability to all aspects of the business.
· Managed AT&T Merlin telephone system, CSU/DSU, WAN server, Fax server, T1 internet connection, all PC
and server hardware & software.
EDUCATION & ASSOCIATIONS
INTERNATIONAL INSTITUTE OF BUSINESS ANALYSIS TM | CBAP® CERTIFICATION
Watermark Learning | CBAP prep | Influencing Without Authority | Visual Modeling Essentials | Business
Process Modeling | Agile Fundamentals
Metropolitan State University | Business accounting coursework
Brown College | Associate of Applied Science degree
TECHNICAL EXPERIENCE
MYSQL / PERL / PHP / ORACLE / CRM / MSSQL / SYSTEMS ANALYSIS & INTEGRATIONS / DATA DRIVEN
WEB-BASED SOLUTIONS / BUSINESS ANALYSIS BODY OF KNOWLEDGE / DATABASE DESIGN &
MANAGEMENT/ INTERDISCIPLINARY COLLABORATION / MS SERVERS / LINUX SERVERS / VISUAL BASIC /
ACTIVE DIRECTORY / TERMINAL SERVICES / CLOUD TECHNOLOGY