Creating a user centred backlog; an NH Digital case study, based on the NUX talk I did.

1. Creating a User Centred Backlog
Dave Evans
presented by Dave Evans
IXD/PO1

2. Hello there
2

3. This is a story

4. We built a thing!

5. Background and
context

6. Ultimately improving healthcare provision, by working with
healthcare professionals
Working with users that need NHS
Digital services, to improve outcomes
for patients, by measuring the quality
of care and performance of staff.

7. Standards

8. 1. Discovery
2. Alpha
3. Beta

9. 1. Discovery

10. 2 hypothesis

11. 30 users
12 weeks
Numerous iterations
3 previous attempts

12. National Indicator Library…thats not
really just national, or about indicators
and definitely not a library

13. But provides data of how
performance and quality of care is
measured at trust and clinical
commissioning group level.

14. Oh, and we also need a way of
allowing healthcare professionals to
develop their own indicators.

15. Current user
journeys

16. Resources
Areas

17. The thing they need
Resources
Areas

18. Ultimately improving healthcare provision, by working with
healthcare professionals
“I might spend up to a week looking
for the information I need, before just
giving up”

19. Fragmented
Poorly signposted
Confusing medical
jargon

21. “Its like having a job interview”

22. 2 years

23. Healthcare professionals are:
Fairly adept users
Time starved
Really, really, really engaged

24. 2. Alpha

25. Building a
network of users

26. Marking your own
homework

27. “And I can see an
assured tag, which I
assume means its
good..”

28. Make a space
work for
collaboration

29. [image of project room]

30. Workshopping

31. User story
mapping

32. Swimlanes

34. Assumption
mapping

36. Mentoring

37. Showing the thing

39. 3. Beta

40. Product ownership

41. Up skilling

42. Stakeholder
management

43. Communication

44. WTH is WSJF?

45. User and
business value

46. Time criticality

47. Job size

49. Simply
documenting
stuff isn’t enough.

50. Having a good B.A is key, to get those
stories into the backlog.

51. Other methods for prioritisation
Kano model
MoSCoW method
HPPO (bad)

52. So after all that, what does a user
centred backlog actually look like?

53. Storymap >
Kanban >
Jira >

55. Other methods for
prioritisation
Kano model
MoSCoW method
HPPO (bad)

56. As we continue to
iterate and link in
full end to end
service
processes

57. Whats next for
us?

58. Short term, making it even easier for trusts and people that
work with NHSD to find the data and information they need, by
having a single repository, 8,000 indicators to be added.
Long term, providing streamlined approvals through supported
services and become an enabler rather than a blocker.

59. Story mapping
Jeff Patton, O’Reilly Media
Mapping experiences
Jim Kalbach, O’Reilly Media
WSJF
https://www.scaledagileframework.com/wsjf/

60. Thank you.
Questions?
@devansXD

61. www.digital.nhs.uk
@nhsdigital
enquiries@nhsdigital.nhs.uk
0300 303 5678