1. 10 Ways to Make the
Most of SMS in Dynamics
365
2. WHY COMMUNICATE BY SMS
Business Perspective
Messages are read! 98% open rate
Customer Perspective
75% prefer business notifications by SMS
3. WHY COMMUNICATE BY SMS
SMS is a great communication channel to get
your message across!
Here's some ideas on how you can use SMS in
Dynamics 365
4. 1) NOTIFICATIONS
✅ Instant Confirmations
✅ Builds Trust
✅ Prevents Queries
✅ Concise & Relevant
Dynamics has many trigger points to
automate SMS Notifications
5. 2) CONVERSATIONS
✅ Discrete
✅ Get Answers Fast
✅ To The Point
SMS Conversations will save you time by
getting your answers quicker
6. 3) INITIATOR
✅ Bulk SMS
✅ Save Time
✅ Engaged Contacts Focus
Reach out to 1000’s in one go, only spend
time on leads engaged with your messaging
7. 4) MARKETING
✅ Bulk SMS
✅ Personalised
✅ Tracked
✅ Relevant
Reach out to 1000’s to advertise your
product. Track who’s clicking your links
8. 5) APPOINTMENT REMINDERS
✅ Stay Informed
✅ Reduce No Shows
✅ Scheduled
✅ Reschedule
✅ Cancellation
Keep contacts informed about their
scheduled appointments to reduce no shows
9. 6) BUILDING HYPE
✅ Generate Excitement
✅ Schedule In Advance
✅ Send On Mass
✅ Word Of Mouth Sells
Get people talking to help hit your
events capacity through hype building
10. 7) FEEDBACK
✅ Ask On Mass
✅ Gain Understanding
✅ Make Improvements
✅ Handle Negativity
No ones perfect – feedback offers a
chance to improve
11. 8) FOLLOW UPS
✅ Advertise
✅ Increase Revenue
✅ Schedule
✅ Closure
Use follow ups to offer additional products
and services or suggest rebooking dates
12. 9) INBOUND CAMPAIGNS
✅ Text to Win
✅ Questionnaires
✅ Txt to Donate
Inbound SMS can be used to initiate an
action
13. 10) INTERNAL COMMS
✅ Instructions
✅ Morale Boosting
✅ Confirmations
✅ Warnings
SMS doesn’t just have to be external facing.
Improve you internal communications
