Toronto's seven community hospitals play a key role in treating the health needs of local residents. They are considered more regionally focused compared to larger hospitals that serve multiple catchment areas. Patients at community hospitals feel more personally cared for and that their state of mind and healing process is promoted. The facilities are at the heart of Toronto's 140 neighborhoods. Etobicoke General Hospital was highlighted as an example of a community hospital that has been a leader in its community for over 40 years, treating over 200,000 patients annually in its emergency department.

1. 04
BY THE NUMBERS
Our community hospitals have a
lasting impact on the City of Toronto
05-11
OUR HOSPITALS
Success stories from Toronto’s
seven community hospitals
12
GIVING
Here’s why and how you need to
support your community hospitals
MEDICINE in your own backyard
That hospital down the road offers tremendous health care services close to
home. Great treatment. Great people. Great for your community.
community
hospitals week
APRIL 2015
SETTING A NEW STANDARD

2. map2 • community hospitals week
TORONTO
Toronto’s
Community
Hospitals
* Plotting locations approximate
** Set to open Oct. 18, 2015
The Scarborough Hospital
Birchmount Campus
3030 Birchmount Rd.
Scarborough M1W 3W3
Humber River Hospital
Finch Site
2111 Finch Avenue West
North York M3N 1N1
Humber River Hospital
Church Street Site
200 Church Street
York M9N 1N8 The Scarborough Hospital
General Campus
3050 Lawrence Ave. E.
Scarborough M1P 2V5
Rouge Valley Centenary
2867 Ellesmere Rd.
Scarborough M1E 4B9
Humber River Hospital
Keele Street Site
2175 Keele Street
Toronto M6M 3Z4
Humber River Hospital
New Site**
1215 Wilson Avenue
North York M3M 0A7
NYGH Seniors’ Health Centre
2 Buchan Court
North York M2J 5A3
St. Joseph’s Health Centre
30 The Queensway
Toronto M6R 1B5
NYGH General Site
4001 Leslie St.
North York M2K 1E1
Etobicoke General Hospital
101 Humber College Blvd.
Etobicoke M9V 1R8
NYGH Branson Ambulatory Care
Centre and the Urgent Care Centre
555 Finch Avenue West
North York M2R 1N5
Toronto East General Hospital
825 Coxwell Avenue
Toronto M4C 3E7
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3. community hospitals week • 3news
community hospitals week
Publisher
Ian Proudfoot
General Manager
John Willems
Editor
Peter Haggert
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Copyright 2014. All right reserved.
7
I
t was an east side coffee shop
when representatives of some
ofToronto’scommunityhospi-
tals met with folks from Metroland
and started to talk about reaching
the community.
Community hospitals have
good stories to tell – and frankly
through Metroland’s nine com-
munity newspapers in Toronto,
well, we tell good stories.
It was there, this very special
community hospitals week edition
was born.
In generic terms, a community
hospital provides general servic-
es to a geographical area it sur-
rounds.
While often top-rate services
attract patients from a region –
or even lands afar, that’s a basic
differentiation as opposed to the
more singularly focused health
care facilities.
We asked each hospital to pick a
discipline and tell a story through
the eyes of patients or staff. While
highlighting a singular discipline
it’s fair to say you can get most
services at each of the seven hos-
pitals here.
A hospital is a community hub.
Families are born and die there.
Repeated visits of one form or
another builds comfort and fa-
miliarity – important to a patient.
And hospitals across this city have
risen to the challenge of providing
language services to our diverse
population. Health education or
outpatient services bring us to a
community hospital regularly.
Simply put community hos-
pitals are at the heart of our 140
neighbourhoods of Toronto.
We are delighted in this edition
and our partnership with our com-
munity hospitals. We hope you
support their efforts in a big way.
Please take an extra read of the
article on the back page of the sec-
tion about giving.
You may be surprised just how
essential support from people like
you and me are to these important
community providers.
Peter Haggert is editor-in-chief
of Metroland Media Toronto. He
can be reached at phaggert@in-
sidetoronto.com
Community hospitals play key role in
treating health needs of local residents
Toronto’s community hospitals
have good stories to tell
C
ommunities are more than
just where people live, work
and play; they’re also where
people turn to for health care.
Seven Toronto hospitals – To-
ronto East General, Humber
River, North York General, Rouge
Valley - Centenary campus, The
Scarborough Hospital, St. Jo-
seph’s, and William Osler - Eto-
bicoke campus – are considered
community hospitals.
“A community hospital is essen-
tially more regionally focused,”
said York University professor
Paul Ritvo, School of Kinesiology
and Health Science.
“It’s in contrast with a hospital
that draws from multiple catch-
ment areas, like Toronto General,
and hospitals with specializations
of treatments. When people have
to travel long distances, and there
is a large number of beds, they can
feel quite anonymous in the hos-
pital. Community hospitals have a
stronger relationship with the im-
mediate geographic community.”
If someone lived close to, say,
Mount Sinai Hospital near Uni-
versity Avenue and College Street,
they would consider it to be their
community hospital, even though
it’s not part of the group of seven,
Ritvo said.
“There is no problem with
people identifying with larger
hospitals,” he said. “The differ-
ence is, the further and further
away people are (from a hospital),
the closer they are to where they
live. With many downtown hos-
pitals, those selections were done
a long time ago. Community hos-
pitals are and should be aligned
to community treatment centres
that may be more geographically
based.”
‘Personally Cared For’
Through diverse data sources,
Ritvo said people’s health is usu-
ally determined based on their
own behaviour and their own
identification of health practices,
and most believe community hos-
pitals and facilities are a prudent
force.
“(Patients) feel more personally
cared for,” he said.
“Their state of mind and healing
processispromoted.Theyfeelthey
are being taken good care of.”
Local Access
Some programs, including car-
diac and cancer care programs,
are offered as regional programs
within community hospitals
where more patients can have lo-
cal access to high-quality services,
while being closer to their fami-
lies.
Dr. Eric Hoskins, Ontario’s
minister of health and long-term
care and a Toronto MPP, said
it’s imperative to continue build-
ing and improving the province’s
health-care system – with prox-
imity of care a priority.
“That means ensuring that On-
tarians have access to the care
that they need as close to their
communities as possible,” he said,
noting hospital funding in Ontar-
io has risen from $11.3 billion in
2003 to $17 billion today.
Hoskins also noted that with
hospitals now funded through Lo-
cal Health Integration Networks
(LHINs) – as they have been
since 2007 – the province’s aim
is to make sure the funding gets
communities “the highest level of
care – whether in hospitals or, in-
creasingly, in individuals’ homes
and other settings.”
“It is my expectation that
(LHINs) work together with their
local hospitals to help deliver on
these commitments by improving
the patient experience, reducing
service gaps and ensuring greater
health-system accountability.”
Peter Haggert
Editor’s Notes
A hospital is a community hub.
Families are born and die there.
Repeated visits of one form or another
builds comfort and familiarity –
important to a patient.
Toronto EAST General
Humber RIVER • North
York General • Rouge
Valley - Centenary
campus • The
Scarborough Hospital
St. Joseph’s • William
Osler - Etobicoke campus
Patients feel
more personally
cared for. Their
state of mind and
healing process is
promoted.
–Dr. Paul Ritvo
Community Hospitals
in Toronto
Facilities are at the heart of Toronto’s 140 neighbourhoods

4. facts4 • community hospitals week
annual emergency
department visits
babies born
in a year
number of campusesnumber of volunteers
number of staff
beds
patients treated annually
number of doctors
3,495
3,611 3,46215
2,607,000
29,68419,393
717,503
BY THE
NUMBERS
Our community hospitals have a lasting impact
on the City of Toronto

5. Dr. Carmine Simone (left) provided life-saving surgery on Ajay Jain at Toronto East General Hospital’s Centre of Excel-
lence for Thoracic Surgery. And now, the Jain family has provided a $1 million gift to Toronto East General to support
the hospital’s redevelopment plan. At right, the Jain family at Ajay’s wedding.
“Toronto East General Hospital
saved my life — literally”
Medical crisis leads to lasting
relationship for the Jain family
A
jay Jain was 30 and in his prime—a suc-
cessful entrepreneur, with his entire life
ahead of him—when a major tragedy oc-
curred. Ajay was rushed to Toronto East General
Hospital’s emergency in critical condition. Dr.
Carmine Simone, a skilled thoracic surgeon and
Chief of the Toronto East General Hospital De-
partment of Surgery, was able to respond to the
crisis and performed the life-saving surgery.
“Toronto East General Hospital saved my life—
literally. I was so very fortunate to be treated here.
My family had heard about the hospital’s exper-
tise in thoracic care and knew that Toronto East
General was the right place for me. Dr. Simone
and his team didn’t waste any time, they rushed
me into surgery after midnight and worked tire-
lessly through the night to save my life.”
Forever Grateful
Ajay and his parents, Madhu and Arun Jain, will
forever be grateful for the role Dr. Simone played
on that momentous day. It was this care that in-
spired the Jain family to think about giving back
and to step forward with an extraordinary gift of
$1-million to support the hospital’s redevelop-
ment project.
“Dr. Simone is truly a gentleman. He provided
both me and my family with support and comfort
when we needed it the most. Today, Dr. Simone
has become a part of my extended family. I feel
that every special moment in my life should be
shared with him, after all it is because of him and
Toronto East General Hospital that I’m able to
live my life today.”
“Our gift is a way for us to ensure that this
remarkable Centre of Excellence for Thoracic
Surgery is here for the next family who needs it,”
Ajay’s parents said. “All stakeholders are respon-
sible for the availability of excellent health care in
their community. Everyone who is able needs to
step up to the plate.”
It is not unusual for a serious accident or ill-
ness to bring a hospital, a family and a commu-
nity together in a lasting relationship. “Donor
support has helped to establish our renowned
lung program”, said Foundation President, Tere-
sa Vasilopoulos. “This magnificent gift from the
Jain family is yet another testament to the power
of community.”
feature story community hospitals week • 5
• Toronto East General Hospital is the primary gateway to the health
care system for one of Canada’s most socio-economically and
culturally diverse populations – in Toronto’s most rapidly growing
community. Highly vulnerable populations – seniors living alone, low-
income families, people with mental health issues. -– 70 languages
— newcomers make up close to 50%f of the population.
• Toronto East General Hospital has earned numerous prestigious
provincial and national awards for quality, innovation and patient-
safety, such as the inaugural “Minister’s Medal Honouring Excellence
in Health Quality and Safety in 2014 and the Mental Health at Work®
Silver Award of Excellence.
• Fiscal Responsibility: Toronto East General Hospital achieved
its 14th consecutive year of balanced budgets in 2014-2015
• Education and Teaching: Toronto East General is a community
teaching partner of the U of T Faculty of Medicine and many
other educational institutions. The hospital provides educational
opportunities for residents and students from a variety of health
disciplines More than 230 members of the medical staff have U of
T faculty appointments.
• Centres of Excellence in Thoracic Surgery and Prolonged-
Ventilation Weaning: A ministry-designated Centre of Excellence
in Thoracic Surgery (surgery of the lung, chest, and esophagus),
Toronto East General Hospital performs all thoracic surgery for
Sunnybrook’s Odette Cancer Centre, North York General and Royal
Victoria Hospital in Barrie.
toronto east general hospital – facts
$60 Million Raised!
all thanks to you!
You’ve made the Ken and marilYn thomson Patient Care Centre Possible.
setting a new standaRd
FaCebooK.Com/torontoeastGeneral @eastGeneral @torontoeastGeneral Charitable no. bn 11925 9448 rr0001

6. feature story6 • community hospitals week
Etobicoke General Hospital
long a community leader
It’s a family feeling at this community-based institution that treats 200,000 patients annually.
The emergency department alone gets 73,000 visits making it one of the busiest in the province.
D
r. Kamil Haider has worked at Eto-
bicoke General Hospital for almost
13 years. A close friend who was em-
ployed at Etobicoke General convinced him to
join the hospital to experience the benefits of
working with a close-knit team in a friendly
and compassionate work environment, where
every day is different.
“We are one big family here with the will-
ingness and determination to provide great
care, day after day. The patient population is
very appreciative of the treatment we provide,”
said Dr. Kamil Haider, Site Chief, Emergency
Medicine.
For more than 40 years, Etobicoke General
Hospital’s Emergency Department (ED) has
been providing support and immediate re-
sponse to people in crisis or in need of urgent
medical care. From minor injuries like broken
bones and lacerations, to life-threatening con-
ditions like heart attacks and strokes, the ED
cares for and treats patients experiencing an
array of injuries and illnesses.
Part of William Osler Health System (Os-
ler), Etobicoke General is a full-service com-
munity hospital in Etobicoke, serving the
large and diverse population living in Eto-
bicoke and surrounding communities like
Vaughan, Bolton, Caledon, east Mississauga
and northwest Toronto.
First Responder
In addition to serving these growing com-
munities, Etobicoke General is also the ‘first
responder’ for Toronto Pearson International
Airport – the largest airport in Canada. This
means the hospital – and especially its ED –
stands ready to meet the wide-ranging needs
of an international population of travellers.
“We have unique challenges with the aging
infrastructure; nonetheless Etobicoke Gen-
eral’s emergency department manages more
than 73,000 patient visits a year in a space
built for 33,000,” said Dr. Haider. “Providing
care in a space meant for half the visits it was
built for – that takes innovation. I can’t say
enough about our front line people - they ap-
proach their work with a high level of commit-
ment and dedication to keep the community
healthy and vital.”
Major Expansion Project
Soon, Dr. Haider and his team will have a space
as fine as the physicians and staff who provide
safe, patient-inspired care. The hospital is em-
barking on the first major expansion project in
its 43-year history. In 2018-19, Etobicoke Gen-
eral will open a state-of-the-art, four-storey
wing that will provide the best in diagnostics,
treatment and technology, so patients can con-
tinue to get the help they need, close to home.
The new wing will include a brand new ED that
will be more than double the size of the current
space. With the inclusion of dedicated treat-
ment zones, patients and their families will
have more privacy and improved support areas
while receiving life-saving care.
“As a physician and donor at Etobicoke
General, I am proud to support the delivery of
world-class care at Etobicoke General and to be
part of an excellent team of physicians, nurses
and staff,” said Dr. Kamil Haider. “Every con-
tribution to the expansion project is important.
It’s an investment that ensures everyone in the
community has access to the best health care
services in a state-of-the-art facility, for gen-
erations to come.”
For more information on Etobicoke Gener-
al’s ED, the new wing and how you can help,
visit oslerfoundation.org.
• Etobicoke General is a full-service hospital in Etobicoke, serving
the communities of Vaughan, Bolton, Caledon, east Mississauga
and the northwest corner of Toronto and north Etobicoke.
• Last year alone, the hospital handled more than 73,000 emergency
department patient visits, delivered more than 2,600 babies,
performed more than 17,700 surgeries, provided 70,600 outpatient
diagnostic imaging tests, 91,619 outpatient clinic visits, excluding
the ED.
• Etobicoke General is an important mental health resource,
offering emergency mental health services for people in crisis, acute
inpatient care for adults suffering from major mental illness, and
outpatient education clinics and day programs, as an alternative
to hospitalization. Last year, the hospital provided care for 16,800
adult mental health clinic visits.
• As a First Responder for the international population from Toronto
Pearson International Airport, Canada’s busiest airport, Etobicoke
General provides exemplary crisis care and outbreak management
for patients that come from the four corners of the globe.
• The hospital has a legacy of innovation, including: the first finger
re-attachment; pioneering natural best tissue reconstruction and
laparoscopic colon surgery; first laparoscopic hysterectomy in
Canada, and more.
• The hospital is currently undergoing extensive infrastructure
upgrades and renovations in preparation for a new four-storey, five
level wing, scheduled to open in 2018-19.
etobicoke general hospital – facts
Dr. Kamil Haider, Site Chief of Emergency Medicine at Etobicoke General Hospital Is among the 360 doctors and 1,500 staff
serving the west Toronto hospital. The facility, part of the William Osler Health System, l is embarking on the first major expan-
sion project in its 43-year history. In 2018-19, Etobicoke General will open a state-of-the-art, four-storey wing that will provide
the best in diagnostics, treatment and technology, so patients can continue to get the help they need, close to home.

7. feature story community hospitals week • 7
• $225,000,000 to be raised to pay for
equipping the new hospital
• 51,489 pieces of equipment to be
purchased under 100 tenders
• 114,000 expected emergency room visits
in the first year
• 75 per cent of construction waste in
the building of the hospital diverted from
landfill
• There will be a 40 per cent decrease in
energy consumption, 35 per cent less water
used and the equivalent savings of 20,000
tons of CO2 due to green initiatives
humber river hospital – facts
Humber River Hospital reaching
new heights in health care
Canada’s first digital hospital, a 1.8 million
square-foot facility, to open in October
A
nna Eliopoulos is convinced she has a
friend for life in Humber River Hospi-
tal.
“Humber River has been an integral part of
my family,” says Eliopoulos, chair of the hospi-
tal’s women’s wellness committee and a long-
time volunteer and donor.
“You want the hospital to be the best it can
be for your community. It’s your safety net. Its
your go-to hospital.”
Anna knows how important it is to be treated
close to family, herself a former patient.
“I was there five days and I had the confi-
dence in the hospital,” she says. “the care of the
doctor and nurses was second to none.”
“I just want the hospital to have the ability
to showcase the excellent care staff and physi-
cians provide,” says the founder and president
of Peter and Paul’s Baskets and Gifts.
That showcase is on the horizon as Humber
River Hospital’s good work and community
footprint continues to grow with the opening
in October of Canada’s first digital hospital, a
14-storey, 1.8 million square foot facility, vis-
ible just north of the Hwy. 401 and Keele St.
Optimal Health Care Experience
Creating an optimal health care experience
for women is at the heart of the new Humber
River Hospital’s Breast Health Centre being
constructed there. A big part of that experience
comes from the Sensory Suite, designed to dis-
tract a woman from the discomfort and anxiety
of having a mammogram.
Humber River will be one of only five other
hospitals in Canada to utilize the Sensory Suite
technology, with the goal of enhancing care for
women on so many levels.
In the Suite, patients have the option of
choosing from different scenes using an iPad
– seaside, garden or waterfall with gentle com-
plimentary sound – to create an ambience spe-
cific to their interests and comfort levels that
will last for the duration of the testing.
With the Sensory Suite, Humber River will
be empowering patients to play a leadership
role in their own care delivery.
For doctors like Chief of Diagnostic Imaging,
Dr. Russell Blumer, the new hospital campus is
a big boost for all medical professionals.
“We’re getting brand new equipment in ev-
ery area that allows us to provide even better
care. We have new generations of technology,”
he says.
He recognizes the community must come
forward to help keep the hospital at its most
efficient, with fundraising essential for equip-
ment replacement.
“We depend on fundraising campaigns to
raise money for capital equipment. – a lot does
come from the community.”
For Dr. Blumer, Humber has become a home
as well. He first came to Humber after moving
from Montreal. While looking for a Toronto
position he happened to meet another physi-
cian who led him to Humber.
He’s been there since 2002 and expects to
spend the rest of his career at the hospital. He
believes the hospital offers “superstar service.”
Anna Eliopoulos, chair of the hospital’s women’s wellness committee, believes the care provided at Humber River Hospital
is next to none. With a major equipment reinvestment going along with a new facility opening in the fall, the community will
be increasingly well served. One such program (at right) will be a unique and state-of-the-art sensory suite.

8. feature story8 • community hospitals week
• NYGH has more than 400,000 patients visits each year and growing
• NYGH’s Charlotte & Lewis Steinberg Emergency is one of the most visited in Canada
with over 121,000 visits last year
• NYGH’s obstetrical centre is one of the largest single site centres in Ontario and each
year we celebrate the births of almost 6,000 babies
• NYGH is a major regional centre for surgery with more than 40,000 surgeries each year
• NYGH heads up Toronto’s research hub for Family and Community Medicine with the
directorship appointment of The Gordon Cheesbrough Chair to the University of Toronto
Practice-Based Research Network (UTOPIAN)
north york general hospital – facts
Laura Fung can’t say enough about the flexibility of North
York General Hospital’s treatment programs, which al-
lowed her to maintain a regular life while in treatment. In-
set, Phillips House will open in 2016, providing a home-
like setting for mental health treatment programs.
North York General changed
Laura’s life
A talented cook’s now flourishing in life thanks to treatment for her eating disorder.
It’s community support that continually improves mental health programming at NYGH.
L
aura Fung felt she had a secret life. As an in-
dividual with an eating disorder brought on by
the death of her mother, she struggled for years
before finding relief at North York General Hospital.
She can’t say enough about the mental health pro-
gramming provided by the hospital, and how it has
changed her outlook on life.
“It’s like night and day. It was only over a year
ago I finished the treatment program. Before that, I
couldn’t imagine waking up and not having to worry
about it being a bad day.”
“Going to North York General was convenient for
me. A lot of other programs are full time. They were
able to provide me with something to adapt to my
work and life schedule. I felt (my disorder) wasn’t se-
vere enough to give up my career,” says Laura, who
has a talent for cooking and even has been a finalist to
appear on Master Chef Canada.
That convenience is what makes North York Gen-
eral’s programming critical to the surrounding com-
munity and beyond. It’s treatment that can minimize
absence from work and is close to home for family
friends and the patient.
“Mental illness has become the number one cause
of workplace absence, exceeding cancer, “says Sandy
Marangos, director of mental health and emergency
services at North York General.
“Having a full range of mental health services avail-
able in the local community is critical to supporting
families to cope with the many challenges of daily
living, while working and raising children, it affects
everyone in some way. People have to realize mental
illness is not the result of being weak, – it is a biologi-
cal disorder – stigma still influences whether people
seek help.
“Thepublicisnotoftenawareoftherangeofmental
health services available at North York General and at
other community hospitals. We have 70,000 outpa-
tient visits a year; people don’t always realize we offer
a range of services close to home and that we partner
with local agencies, families and local schools,” says
Marangos.
Redeveloping Phillips House
North York General’s Mental Health and Paediatric
program are taking another great leap, with the rede-
velopment of the Phillips House, expected to open in
2016.
Phillips House is a stunning historical property and
estate, which was endowed to NYGH. It’s been vacant
for a number of years and is scheduled for redevelop-
ment and will become a premiere outpatient mental
health facility for children, youth and women. The re-
development of Phillips House is going to become a
reality thanks to the fund-raising efforts of the North
York General Foundation and the generous support of
members of the local community and businesses.
“We really hope to create a unique environment
where children and youth will feel comfortable be-
cause they will be receiving care in a warm, inviting,
safe, homelike setting,” says Marangos. “We will be
able to use the grounds outside, and offer a variety of
therapies including art, music and yoga. We are re-
ally excited about the possibilities to create a unique
treatment setting.”
The hospital foundation has raised $5.2 million of
the $6 million needed to open the doors. “We appreci-
ate the support of our local community and without
them we would not be able to realize this dream,” says
Marangos.
For Laura, she can see only positives from the addi-
tion of Phillips House. She believes a homelike setting
can lessen the anxiety of someone seeking treatment.
North York General Hospital is affiliated with the
University of Toronto and is one of Canada’s leading
community academic hospitals, offering a culturally
diverse community a wide range of acute care, ambu-
latory and long-term care services across three sites.
Core programs include Cancer Care, Child & Teen,
Emergency Services, Maternal Newborn, Medicine
& Elder Care, Mental Health and Surgery. Through
partnerships, collaboration and academic endea-
vours, North York General seeks to set new stan-
dards for patient- and family-centred care. Working
together with patients and their families, they are
making a world of difference.
Make a world of difference today
with a legacy gift for toMorrow
We are committed to providing our culturally diverse community with the best
possible care today and in the future. But we can’t do it without you. When you
plan a gift to North York General Hospital, you leave a legacy that will serve
your community for generations to come.
for More inforMation
call Valerie Morrison at 416 756 6708
email valerie.morrison@nygh.on.ca
visit us online at nyghfoundation.ca
each legacy gift offers its own tax and financial benefits.
call us today to learn which one is right for you.

9. feature story community hospitals week • 9
Rouge Valley: The heart of the region
Heart attack survivor appreciative of treatment
at hospital; gives back through volunteering
W
alking a mile isn’t always easy. Just ask heart
attack survivor Ken Scullion.
But learning to walk that mile was a criti-
cal part of his successful rehabilitation at Rouge Valley
Health System and one of the first steps to Scullion be-
coming a long-time cardiovascular rehab volunteer.
Scullion is a retired university registrar, on the road
often, still consulting at universities.
“Eight weeks into my retirement I had a heart at-
tack. I had no inkling of any issues. I had been neglect-
ing myself, not to mention my family history,” said
Scullion, a Scarborough resident.
Fortunately, there’s an emergency response proto-
col (called Code STEMI) in place across Scarborough
and Durham Region to get patients like Scullion hav-
ing a heart attack in the community directly to the re-
gional cardiac care centre at Rouge Valley Centenary
where they can get the life-saving treatment they need
to unblock the blood vessels in their heart — all within
a crucial 90-minute window. In Scullion’s case, within
10minutesofarrivingatRougeValley,hewasinacath
lab with the cardiologist above him saying “you’re go-
ing to be fine.”
6,500 Patients
And fine he is today, appreciative of his treatment at
Rouge Valley’s regional cardiac centre. Scullion is one
of more than 6,500 patients seen each year at the car-
diac centre, which recently celebrated a significant ex-
pansion and upgrade. Now with three new cath labs
and a dedicated procedure room for pacemaker and
ICD implants, the regional cardiac centre can treat
more patients and offers even more specialized ser-
vices closer to home.
Well aware of how much the regional cardiac pro-
gram at Rouge Valley was able to do for him, Scullion
has turned his experience into giving back at the hos-
pital. He is a volunteer with the cardiovascular reha-
bilitation and prevention program, which is another
regional cardiac service led by Rouge Valley. Scullion
supports patients who have gone through similar car-
diac events or at risk of cardiovascular disease.
“I’m never going through this again,” he thought
and it wasn’t long after rehab volunteers convinced
him to join their efforts.
As a volunteer, Scullion greets new patients and old
ones, walks with them, and assists in patient support
and understanding routines and anxiety that come
from cardiovascular issues.
The regional cardiovascular rehab service is a key
example of hospitals and community coming together
to provide patients with access to high-quality care
closer to where they work and live, said chief of cardi-
ology, Dr. Joe Ricci.
Many years ago, cardiovascular rehabilitation pa-
tients needed to go to a downtown hospital. That’s
why 25 years ago, Rouge Valley decided to bring reha-
bilitation services to its Centenary site, making it more
convenient for patients and family in the surrounding
community.
Regional Integration
Since 2011, the program has expanded through in-
tegration with regional hospital partners, as well as
thanks to the support of and local municipalities and
the Central East Local Health Integration Network
(LHIN) — a body that oversees the allocation of health
care services and resources throughout its jurisdic-
tion. The regional cardiovascular rehab service now
serves 4,000 patients a year at community-based sites
throughout the Central East LHIN, all to give people
service as close to home as possible.
The program is assisted by hundreds of volunteers
– those with first-hand experience who can share their
stories with rehab patients.
It’s that kind of help from a volunteer who has been
through the cardiac experience that’s invaluable for
people in rehabilitation, said Dr. Ricci.
And he agreed with Scullion about the advantages
to quality care close to home.
“I think it’s very important to get care in your com-
munity. You should expect the highest level of care in
your own community. You have to have that confi-
dence. If a region is committed to high quality of care,
there’s no barrier to that,” he said. “Ken’s right – the
highest quality of care close to home is a driving prin-
cipal for us.”
Dr. Ricci thinks big. The regional cardiovascu-
lar rehabilitation service has grown to nine sites, in
Scarborough, Ajax, two in Oshawa, Whitby, Port
Perry, Bowmanville, Lindsay, and Cobourg, provid-
ing people with effective community-level care where
they live. Rouge Valley serves as the central hub, co-
ordinating bookings and ensuring the standard of the
service across the different sites.
Dr. Ricci thinks the collaborative initiatives under-
way are only a start – and that healthcare can become
much more efficient and effective by applying a simi-
lar patient-focused approach that has worked so well
for regional cardiac care.
Rouge Valley Health System volunteer and former patient Ken Scullion walks with fellow former cardiac patient and current
cardiovascular rehab volunteer George McConnachie on the hospital’s 11th floor.
• The birthing and newborn centre at Rouge Valley Centenary is home to an
advanced level 2C neonatal intensive care unit (NICU), which is designated
to deliver and care for babies as premature as 30 weeks gestation.
• Rouge Valley Health System follows a Lean philosophy, which is an
approach to constant improvement that puts patients first. Since 2008,
the hospital team has put Lean methodologies in action to improve patient
care, leading to patients: waiting less time for emergency department care
and lab/diagnostic imaging results; going home sooner thanks to improved
patient flow; walking less distance at pre-admit clinics.
• Rouge Valley Health System is proud of a community affiliation with the
University of Toronto.
• Rouge Valley employs 2,822 people and has 621 volunteers
• There are 495 beds/bassinets in operation.
rouge valley health system – facts
Providing life-saving and life-changing
cardiac care services closer to home.
www.rougevalley.ca
Each year, we see more than 6,500 patients for cardiac consultations, emergency and elective procedures to
unblock blood vessels in the heart, advanced cardiac imaging, managing and treating arrhythmias (irregular
heartbeats), and cardiovascular rehabilitation to help achieve an optimal heart healthy lifestyle.

10. feature story10 • community hospitals week
St. Joe’s puts community first
A love for serving this close-knit community
drives dedicated paediatrician Dr. Eddy Lau.
O
ne look at Dr. Eddy Lau’s face and you
know he loves his job.
That’s because being chief of paediat-
rics at St. Joseph’s Health Centre means so very
much to the community, so very much to his own
fulfillment.
The St. Joseph’s Health Centre – affectionately
known as St. Joe’s – has served the surrounding
community for nearly 100 years. With universal
values of respect, dignity and compassion, few
hospitals are better situated to provide diverse
health care for a surrounding community and be
accepted as a hub of that geography.
It’s the understanding of the surrounding de-
mographics that have led St. Joe’s to building a
long history of a very strong paediatrics depart-
ment. In fact, St. Joe’s is the founder of the first
Birthing Coach Program in Toronto, and is the
first hospital in Ontario to grant in-hospital de-
livery services to midwives.
It’s all suits Dr. Lau fine.
As a young doctor, Lau worked his way through
various clinics and hospitals before finding a
home at St. Joe’s.
“At that point, this area had the highest (baby)
delivery rates in Ontario. That made it a good fit
for someone like me.”
“I actually wanted to be in paediatrics as a
teenager. I’ve always worked well with kids.”
said Lau, a graduate of Queen’s University. “They
are interesting because they are honest. But you
have to engage them with a different skill to find
out what’s bothering them.”
The Strength of Community
The doctor is a complete believer in the strength
of the community hospital system.
Lau says community hospitals offer virtually
every service needed on a daily basis. “95 per
cent (of ailments) can be managed by your com-
munity hospital, in your local community.
And in the area surrounding St. Joe’s that’s
important with a high rate of young families.
For Lau “I fell into this neighbourhood.” He
enjoystheeclecticmixofpeople,streetscapesand
vibrant feeling. He’s made the area his home.
“The neighbourhood is really diverse. It’s
somewhat gentrified with a wide range of eth-
nicities. People are friendly; it’s like a village
walking up and down the street – you often see
somebody you know.”
It’s outreach into that community which drives
many of St. Joe’s new challenges.
Lau is excited about a new school program
being formalized at St. Joe’s that brings proac-
tive care to the school setting. “Our consultant
paediatricians, family physicians, and specialists
such as our paediatric neurologist can see kids
at school who would be missing appointments
elsewhere,” he said. “What we’re looking at are a
number of kids who don’t come to the doctor.”
Family challenges, social issues often get in
the way of medical attention, he said.
That attachment to community is so impor-
tant, that in March St. Joseph’s announced it was
forming a new community engagement council,
drawn from local residents.
“This is their community hospital and so they
need to be able to be the voice at the table say-
ing this is what we need in our community,” said
Elizabeth Buller, president and chief executive
officer of St. Joe’s.
“We’re quite excited about it because it really
does put the community and the voice of the pa-
tient at the forefront.”
The council is expected to help the hospital set
priorities and give insight into whether current
services are working in the community.
Give today at foundation.stjoe.on.ca
CONSTRUCTION IS ABOUT TO BEGIN
TO IMPROVE OUR JUST FOR KIDS CLINIC
THANK YOU TO OUR LEAD DONORS
R.P. Bratty Family Foundation and the Ladies’ Lunch
The Selke Family & Front Street Capital
Charitable Foundation’s Summer Solstice
Sprott Foundation
SUPPORT GREAT CARE FOR KIDS
IN OUR WEST-END COMMUNITY
“St. Joseph’s Health Centre is my community hospital. I take care of kids
here every day, and I bring my family to St. Joe’s for care too. Thank you
to everyone for helping make our children’s floor special for kids.”
– Dr. Eddy Lau, Chief of Paediatrics (shown here with grateful patient Jaxson)
More than 3,200 babies are born each year at St. Joseph’s
Health Centre – and that’s just the first stage of a variety of
hospital programs that follow youth through their growing. St.
Joe’s Chief of Paediatrics Dr. Eddy Lau believes 95 per cent
of the health care you need can be accomplished at a com-
munity hospital.
• There are 500,000 who live in the vicinity of St. Joseph’s Health Centre
• The centre is an educational facility, with more than 570 medical trainees and 440
interprofessional students
• Each year the hospital receives 100,000 emergency department visits
• St. Joe’s is a major employer of the region it serves, with 2,500 staff and 400 active
physicians
• 300 dedicated volunteers work on behalf of the health centre
st. joseph’s health centre – facts

11. The Scarborough Hospital:
Breaking barriers
feature story community hospitals week • 11
Commitment to a diverse community means
services available in more than 200 languages
F
or The Scarborough Hospital’s Dr. Jim Rath-
bun it’s about breaking barriers for the best
possible patient care.
For folks like Laila Punjani it’s about a new lease
on life.
Not unlike so many people growing older, Laila
Punjani knew she needed knee surgery. The fam-
ily had the opportunity to have that work done just
about anywhere in the world.
But extensive research led them right back to
their region and The Scarborough Hospital.
That’s because of the reputation of orthopaedic
surgeon Dr. Rathbun.
Dr. Rathbun is noted for his revolutionary work
on knees, most particularly what’s known as the
Oxford domed lateral knee technique. Well-known
in the medical community, the knee surgery at the
hospital draws patients from afar and even delega-
tions of visiting doctors to witness the surgery.
That alone was enough to convince Laila’s family
to bring her here. The many other benefits of The
Scarborough Hospital have turned them into life-
long advocates.
“There is a different atmosphere here altogether.
You really feel the community here,” said Laila’s
daughter-in-law Alisha Punjani.
Diversity in Language
One compelling benefit of the hospital is the com-
mitment to providing culturally sensitive care to a
diverse population, which includes diversity in lan-
guage.
Formal world-class interpretive services are
available in more than 200 languages at The
Scarborough Hospital. For Laila, being able to re-
ceive information in her native Gujrati language
helped ease her hospital stay.
The family could have walked away after the suc-
cessful surgery and positive hospital experience, but
chose rather to host a fabulous garden party to raise
funds for the purchase of a spinal surgery table.
And now, Alisha is the Co-Chair of Women in
Philanthropy, a special fundraising council of The
Scarborough Hospital Foundation. As well, Laila’s
son Shafiq Punjani sits on the Foundation’s Board
of Directors.
“I was ignorant. I had no idea how hospitals oper-
ate, how budgets are handled. Fundraising is such
an important part of the hospital - there’s such a
need for funds for new equipment,” said Alisha.
“There are amazing surgeons with such great
abilities at The Scarborough Hospital. It’s a hub for
some incredible doctors.”
Dr. Rathbun couldn’t agree more. While his noto-
riety could have driven him elsewhere, Dr. Rathbun
has chosen to make The Scarborough Hospital his
home for more than 40 years.
“When I joined The Scarborough Hospital,
Scarborough was a growing community. It was a
busy place that needed a young energetic surgeon,”
he said.
Over the course of his career with the hospital,
Dr. Rathbun has always valued the opportunities
to expand his surgical techniques, such as the Ox-
ford domed lateral knee, and understands it’s only
through the appreciation and support of the com-
munity that the hospital can purchase equipment to
perform state-of-the-art procedures.
As Alisha stated, The Scarborough Hospital
is a truly a community hospital; you see friends,
neighbours, and regular visitors.
“Hospitals like The Scarborough Hospital basi-
cally offer everything. There’s not much that a pa-
tient can’t have done here - this is a big community
hospital with excellent quality care and services,”
notes Dr. Rathbun.
For Alisha and family, The Scarborough Hospital
has become like a second home. And it’s uplifting to
see the good work, the medical advancements and
the tangible benefits their fundraising efforts can
achieve.
“There are so many feel good stories here,” adds
Alisha.
• The Scarborough Hospital (TSH) is
Canada’s largest urban community hospital,
with over 3,100 staff, more than 700
physicians and close to 750 volunteers.
• Nearly 5,000 babies are delivered each
year at TSH.
• The hospital’s Oncology Clinic has more
than 24,000 patient visits each year.
• TSH is among the top 10 hospitals in
Ontario for the highest volume of breast
reconstruction cases.
• Our volunteers gave an incredible 51,432
hours of service in 2013-2014.
• TSH performs more than 41,000 surgeries
each year.
the scarborough hospital – facts
Alisha Punjabi, co-chair of a hospital foundation support-
ing network called Women in Philanthropy, knows full
well the great health care provided at The Scarborough
Hospital. She also knows how important financial con-
tribution is to the hospital to maintain the best possible
equipment for surgeries performed by people like Dr. Jim
Rathbun, noted in his field for knee surgery techniques.
I Support Scarborough
Hospital Will you?

12. giving12 • community hospitals week
Givingmakes for better health care
C
ommunity hospitals are local institu-
tions to remember the next time your
school, cultural group or friends are
thinking of holding a fund raiser. There is
always a great need to fund new programs,
machines and buildings as health care is at
the heart of every community.
“When you get ill, the first place you tend
to go is your community hospital. You may
be referred to a tertiary care teaching hos-
pital on University Avenue if your situation
becomes more serious, but, usually, your
first stop is your local community hospital,”
said Mike Logue, senior vice president of
KCI, a firm working with community hospi-
tal foundations in the not-for-profit sector.
The province does not cover all the costs
for community hospitals and that is why
fund raising, which is done by hospital
foundations, is essential to helping serve
local hospitals and that mostly centres
around getting new medical machines, pro-
grams and buildings.
“The province pays for the operating
costs of the hospital - all of the hospital
operations, and if they are building a new
hospital or building a new building, the cost
is 90 per cent and the community pays for
10 per cent.”
Hospital Foundations
Almost all hospitals in Ontario and across
the country have their own foundations for
fund raising, Logue said.
In Ontario, hospitals have their own sep-
arate foundations, which is a separate arm
from the hospitals. The foundation has it’s
own board of governors where there is a
“dotted line relationship” with the hospital,
he explained.
And many times the hospital board chair
or hospital Chief Executive Officer are
members of the board of the foundation.
But the foundation usually has their own
staff, their own office space and is usually
located at the hospital or near it.
“They are the official fund raising arm
out in the community,” Logue said.
For some, the fund raising goal of 10 per
cent may seem like a large goal to reach,
but Logue said, “The key message is that
this is your community hospital and com-
munity care is everyone’s responsibility
from a philanthropic perspective. That they
encourage giving to their community hos-
pitals. And that community hospitals also
feel that when you give to our community
hospital your dollars are staying in the com-
munity.”
One of the key things fund raising does in
a community hospital is it helps fund pro-
grams, buildings and equipment that are
not funded by government.
“Community hospitals and community
and health care, in general, all receive a
significant amount of funding from govern-
ment but government does not cover every-
thing,” he said.
Importance of Fundraising
This is where fund raising comes in to
look at that local share with the commu-
nity banding together to raise funds for ma-
chines, such as CAT Scan (CT) or Magnetic
Resonance Imaging (MRI) campaign.
“They are projects the community under-
stands - we need a CT scan or we need an
MRI - those are the kind of projects we find
can make up elements of cases. If there are
certain expansions to redevelopment proj-
ects, for example, the government is only
going to fund only so much of that. Criti-
cal components in health care and critical
delivery.”
There are many ways residents can help
raise funds toward their community hospi-
tal, Logue said. “Community members can
give back by making a personal donation,
online or doing that at the foundation of-
fice, organizing a third party event, which is
becoming more and more popular.”
For example, he said, hosting a golf tour-
nament, barbecue or street party for the
foundation is one way the community can
help give back. First, go to the foundation to
get permission to use the name of the foun-
dation and say, for example, all proceeds
are going the hospital.
“There are lots of foundations that have
golf tournaments,” Logue said.
The community can fund raise in sever-
al different areas: annual fund campaign,
direct mail, online giving, special events
like a gala put on by the hospital founda-
tion, or third party events.
Logue said another big part of raising
the funds is through major gifts. Bequests,
which are planned gift, can be restricted
and that means going to a specific area
like mental health or cardiac or if it is un-
restricted, which means it is going to the
most important needs of the hospital.
Here’s why community hospitals depend on your donations
Humber Regional Hospital
www.hrhfoundation.ca
By phone: 416.658.2001
By email: foundation@hrh.ca
By mail: Humber River Hospital Foundation
2175 Keele Street, 7th Floor
Toronto, ON M6M 3Z4
Charitable Registration No.
11930 6306 RR0001
North York General Foundation
www.nyghfoundation.ca
By phone: 416-756-6944
By fax: 416-756-9047
By email: foundation@nygh.on.ca
By mail: North York General Foundation
4001 Leslie Street Toronto, ON M2K 1E1
In person: The Foundation offices are
located by the south elevators
on the first floor of North York
General Hospital
Charitable Registration No.
88875 1245 RR0001
Rouge Valley Centenary
www.myrougevalley.ca
By phone: 416-281-7342
By email: foundation@rougevalley.ca
By mail: Rouge Valley Centenary
2867 Ellesmere Road
Scarborough, ON MIE 4B9
In person: Southeast corner suite, Rouge
Valley Centenary Courtyard
2867 Ellesmere Road, Scarborough
Charitable Registration No.
123797474RR0001
The Scarborough Hospital
www.tsh.to
By phone: 416.431.8130
By email: foundation@tsh.to
By mail: The Scarborough Hospital Foundation
3030 Lawrence Avenue East, Suite 108
Toronto, ON M1P 2T7
In person: General campus, Medical Mall, Suite 108
3030 Lawrence Avenue East, Toronto
Birchmount campus, Administration
Offices 3030 Birchmount Road, Toronto
St. Joseph’s Health Centre
www.foundation.stjoe.on.ca
By phone: 416.530-6704
By email: foundation@stjoe.on.ca
By mail: St. Joseph’s Health Centre Foundation
30 The Queensway,
Toronto ON, M6R 1B5
In person: 5th floor, Sunnyside Building
30 The Queensway
Charitable Registration No.
11918 3382 RR0001
Toronto East General Hospital
www.tegh.on.ca / www.foundation.tegh.on.ca
By phone: 416.469.6003
By fax: 416.469.6605
By email: foundation.tegh.on.ca
By mail: Toronto East General Hospital
Foundation 825 Coxwell Avenue,
Office A128
Toronto, ON M4C 3E7
In person: Toronto East General Hospital
Foundation 825 Coxwell Avenue,
Office A128
Toronto, ON M4C 3E7
Charitable Registration No.
11925 9448 RR0001
William Osler Health System Foundation
www.oslerfoundation.org
By phone: 416.747.3388
By email: info@oslerfoundation.org
By mail: William Osler Health System Foundation
101 Humber College Blvd.
Etobicoke, ON M9V 1R8
In person: Etobicoke General Hospital
101 Humber College Blvd., Foundation
office (Main Floor)
Etobicoke, ON M9V 1R8
Charitable Registration No.
12996 5133 RR0001
Contact