1. Meet Our Customer Service Team (hyperlink)
Written by Intern Daniel Roll
The staff at Commercial Mats and Rubber is a close knit family of reliable and solution
oriented professionals. Having worked in close proximity and with a mindset of helpful
cooperation for the better part of two decades, our dedicated customer service team has
developed a highly responsive, reliable, and customizable service experience that is
unmatched by rival flooring retailers.
Our customer service team takes great pride in being highly approachable active listeners
who will tailor their products and services to meet the specific requests of any customer. As
a small family owned retail operation, we value the fundamentals of business ethics, and
emphasize hard work, integrity, and loyalty in every part of our business.
By utilizing innovative eCommerce shopping technologies and by streamlining our product
distribution system, we are proud to say that we are able to serve the increasing volume
and growing needs of our ever-expanding North American customer base while still
maintaining the personal customer-centric approach that has been our core competency
since our company’s launch in 1999.
We are incredibly proud to see our portfolio of loyal customers continue to expand across
North America, representing a diverse cross-section of small, medium, and large
businesses and organizations from many business sectors. We acknowledge that our
customers, both returning and first-timers, have countless options when it comes to internet
shopping. With this is mind, Commercial Mats and Rubber has made it our mission to take
extra special care and consideration in every customer interaction to ensure that we exceed
customer expectations and earn each and every sale.
We value equality in the buying process, and unlike some retailers, we never pre-judge our
customers in any way. Each customer service interaction is equally important to the greater
mission of our company whether it leads to a sale or not. Our customer service team is here
to assist you with every step of your flooring project. From product selection and education,
to requesting flooring samples and customized price quotes, making shipping
arrangements, requiring step by step installation assistance, or post-purchase product
maintenance, our team is here to help. Please feel free to contact us with any inquiry.
As a new or returning customer of Commercial Mats and Rubber, you can rest assured that
we will continue to sell only the highest quality products on our website, and will continue to
focus our full attention on exceeding the evolving consumer needs for superior customer
service.
Thank you for showing interest in our company, and for reading a little bit about why we
think we are the best flooring retailer for you. We encourage you to continue shopping
at commercialmatsandrubber.com, and our customer service team looks forward to
assisting you via email or phone very soon.

2. Please send all email inquiries to service@commercialmatsandrubber.com, or give us a call
at 1-800-810-7847 during our regular customer service office hours (9:00 am. - 5:00 pm, M-
F, Eastern Standard Time).
Have a great day, and remember that we are always here to help!