We live in both a human and a technological world. There is a heavy human interface in the retail industry, as it is people who buy products and serve other people in both customer-facing and virtual ways. But we also have an increasingly important technology element in retail, and exponential thinking about new technologies will allow leaders to redefine the future of retail and, most importantly, dramatically elevate the customer experience yet again. We have more opportunity today than ever before not just to change, but to truly transform the entire retail experience. I’ve said it before, and I’ll say it again: The good old days of retail are not behind us; they are actually ahead of us, but they don’t look like the past. For more: https://www.burrus.com/2022/04/the-future-of-retail/

1. The Future of Retail
and the Evolution of eCommerce
❖ Insights from Daniel Burrus
❖ Consider This…
www.Burrus.com

2. Insights from Daniel Burrus
There are 3 Key Growth Levers in Intelligent
Commerce: Experience Orchestration, Data-
Driven Insights, and Ecosystem Evolution.
We are making everything intelligent and able
to network. It could be a sidewalk, a vending
machine, or any other common item.
The future of retail, transformative digital
technology in eCommerce and an elevated
customer experience should all be approached
with an anticipatory mindset.
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3. Even though customers largely shop online, the
key is to remember that there must be human
and digital components to your business.
Omni-channel intelligent commerce is a Hard
Trend future certainty that is already disrupting
eCommerce in notable ways.
Leverage customer data to your advantage, and
as a retailer, create a user experience that is
seamless between online and in-person.
Consider This…
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4. Tech Trends and the Road Ahead
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❖ Listen at: https://tinyurl.com/mspft3kw

5. See the Future Before It Happens
www.Burrus.com
Daniel Burrus shares the most
influential technology trends
shaping 2022.
Download your copy at:
www.Burrus.com/seethefuture