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blah
blah
blah
solana crawford
founde r, chief d e s ig n o ff i c e r
d esigners?
d esigners?
developers?
d esigners?
      developers?
bi z decision makers?
d esi gn = communication
almost every website is
   sell ing something
click-moment
the va riabl e st ates of
     u ser action
know
know
goals
know
  goals
audi ence
know
       goals
     audi ence
pro duct / service
know
       goals
     audi ence
pro duct / service

   know t hem
pre click-moment
user s get t here
user s get t here
  by chance
user s get t here
  by chance
  by choice
p owerful tools
la yo ut position hierarchies
la yo ut position hierarchies
             font s
la yo ut position hierarchies
             font s
              size
la yo ut position hierarchies
             font s
              size
           shapes
la yo ut position hierarchies
             font s
              size
            shapes
           imagery
la yo ut position hierarchies
             font s
              size
            shapes
           imagery
      movement / lines
la yo ut position hierarchies
             font s
              size
            shapes
           imagery
      movement / lines
           content
contrast
read    th is read   this read
 this   r ead this   read this
read    th is read   this read
 this   r ead this   read this
read    th is read   this read
 this   r ead this   read this
read    th is read   this read
 this   r ead this    read this
re ad   this read    t his read
 this   r ead this    read this
read    th is read   this read
 this   r ead this    read this
read    th is read   this read
 this   r ead this   read this
read    th is read   this read
 this   r ead this   read this
read    th is read   this read
 this   r ead this   read this
read    th is read    this read
 this    r ead this   read this
re ad   this read     this read
 this    r ead this   read this
read    th is read    this read
 this    r ead this   read this
colour
colour

COLOUR
co l our associations
elegance, wisdom, balance, neutrality, formality,
dullness, pollution, urban sprawl
light, air, innocence, purity, cleanliness, peace,
simplicity, winter, surrender, hope

death (eastern cultures)
modernity, power, sophistication, elegance, style,
wealth, mystery, fear, sadness

death (western cultures)
passion, energy, love, sex, speed, heat, fire,
leadership, power, aggression, danger, stop

wealth (china), devil (western cultures)
peace, unity, friendliness, loyalty, wisdom, strength,
calmness, cleanliness, sadness, coldness, skies,
water, technology
life, nature, environment, fertility, growth, health,
youth, inexperience, hope, balance, harmony, go,
good luck, generosity, envy, coldness
sunlight, summer, joy, earth, optimism, intelligence,
wealth (gold), hope, sociability, friendship, hazards,
dishonesty, deceit

mourning (egypt), courage (japan)
envy, sensuality, bisexuality, wealth, royalty, pride,
mystery, spirituality, creativity, wisdom, arrogance,
exaggeration, confusion
happiness, energy, balance, heat, fire, enthusiasm,
playfulness, aggression, arrogance, overemotion,
warning, danger, autumn, desire
spring, gratitude, appreciation, admiration, joy,
sympathy, femininity, health, love, sex, marriage
during click moment
keep users engaged
the cl i ck-moment
  th e user shift
do n’ t d isappoint the user
consist ency
throug h the variable states
       of user action
post click moment
what ma kes the user
   ta ke act ion?
what ma kes the user
   ta ke act ion?
       choice
what ma kes the user
   ta ke act ion?
       choice
        t rust
risk vs. accomplishment
love your audience
love your audience
lo ve what you are selling/
         promoting
love your audience
lo ve what you are selling/
         promoting
      design for that
stand out!
the cl i ck-moment
the cl i ck-moment
   user act ion
the cl i ck-moment
   user act ion
    busi ness
the cl i ck-moment
   user act ion
    busi ness
      design
w eb 2.0 works
   thank you
¿?
s olana c ra w f o rd
s ol a na @ D E S I G N a b o u tTO W N . c o m
       lin k edin | f a c e b o o k (+ )
    des ignabout t o w n .c o m /b l o g




                         18 bartol st., san francisco, ca

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User: Action! Leading Users to Action Through Design: a presentation by Solana Crawford at O\'Reilly Media Web 2.0 Conference ,Berlin 2008