http://www.bbc.co.uk/news/uk-11921147

1. Our Reference: 121128-006281
Booking Reference: EGR19TQ
9th December 2012
Dear Mr Gardiner
The e-mail correspondences where I have give the available information was done in open
correspondence so you can submit that correspondence between yourself and me to the
court. There is no need to get my permission.
With regards to your last request:
The strike action in question lasted from 4am till 6pm.
When there is a strike confirmed, Airports and Airlines receive confirmation from the
government with description of the event (how long the strike will last and who will be
involved). Then it is up to the Airport authorities to establish how many sectors will be
affected by the strike and how to secure the highest amount of flights to minimise the
disruption. Some flights might be only delayed for few hours; others delayed overnight or
even may be cancelled. The final results in terms of delays and cancellations are known after
days of last disrupted flight and they can not be predicted.
Each disruption is different and have it’s own structure. There are several factors that have
to be taken under consideration. Even one disrupted flight with 156 passengers onboard
might mean that airline will need several days to make sure that every passenger will be
able to reach their final destination with the original airline. Our Airport staff first offer next
flight on the same route and only if passenger is not able to take that flight our staff look for
other options (different departure or arrival airport).
Other factor might be related to the route itself. If there is only one flight a day available on
the disrupted route this might cause further delays in transporting passengers. There is a
human factor also which means that all pilots and cabin crew members have limited number
of hours on which they can operate. There are also flights that were affected as part of the
knock on effect that might not be related to the event at all.
I hope you will find the above information useful.
Best regards
Ann Piechanowska
easyJet Escalations Team
Easyjet
Name: DOUG GARDINER
Title: easyJet Customer Services
Date: 28/11/2012

2. Our Reference: 121128-006281
Booking Reference: EGR19TQ
4th
December 2012
Dear Mr Gardiner
Thank you for your e-mail.
I have checked the correspondence and I have noticed that on 9th of December 2010 we have send
an insurance letter to you which clarified the situation on the day of the flight, please see below:
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Booking: EGR19TQ
Incident: 101209-006417
Dear Mr Gardiner,
Having checked our records, I can confirm the following:
Flight from Alicante to Bristol scheduled to depart on the 04 December 2010 at 11:10 hours was
cancelled due to extraordinary circumstances - Spanish Airspace Closure due to Spanish Air Traffic
Control Strike.
Flights were therefore transferred free of charge to the next available flight from Alicante to Bristol
on the 08 December 2010 at 13:05 hours.
As easyJet is a non refundable airline, the cost of the flights is not refunded.
The reservation is for one passenger:
Mr Douglas Gardiner
Booking reference: EGR19TQ
Passenger flight attendance:flown
Grand total: £ 40.49
Fare price: £ 21.99
Sport Equipment fee: £ 18.50
Thank you for contacting us.
Your sincerely,
Aleksandra Wysocka
Customer Service Representative
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If you need any other information please do not hesitate to contact me again.
Best regards
Anna Piechanowska
easyJet Escalations Team