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Skills for Success: The Skills Every Admin Needs to Succeed in Their Career, Mark Jones

To thrive in the Salesforce ecosystem as an Admin, you need to ensure you have the relevant skills to succeed. But what exactly are those skills? In this session, we will answer that question. Come and listen as you hear about the Skills for Success. These Skills for Success are the 14 key skills you need as an Admin to succeed and thrive in your career. In this session, you will be introduced to each of these skills, and will learn how to implement them into your professional development.

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Skills for Success
The Skills Every Salesforce Admin Needs to Succeed in Their Career
by Mark Jones
Salesforce Consultant at Cloud Galacticos
#CD22
● Joined the ecosystem in 2016.
● 5+ years as a Nonprofit Admin.
● Salesforce Consultant at Cloud Galacticos.
● 4x Certified Salesforce Professional.
● 5x Trailhead Ranger.
● Newcastle upon Tyne User Group Leader.
● SFDO OSC Admin Skills Group Leader.
● Co-Founder of Automation Dreamin’.
● Community Conference/Event Speaker.
● Trailblazer and Supermums Mentor.
● Self-Diagnosed Flownatic.
Check out my blog, the Ragamuffin Admin at:
https://medium.com/ragamuffin-admin
Mark Jones, Admin at Heart
#CD22
Dreamforce ‘21: The Future of Admin Success
#CD22
● 14-part Blog series.
● 14 different authors.
● 6 different countries.
● 2x Golden hoodies.
● 1x Salesforce MVP.
This series includes a wide range of
Admin expertise covering each of
the 14 different skills in the Admin
Skill Set announced back in
September at Dreamforce.
Check out the Admin Skill Kit now at:
https://sforce.co/3MOmdNr
About the Skills for Success Series
Check out this series now on Salesforce Admins at
https://sforce.co/3KudzSJ.
#CD22
● Not having all of these skills does not make you a bad Admin.
● The Admin role is a journey, one filled with constant learning/growth.
● You will gravitate/learn certain skills above others.
● Experience/Trailhead are two of the best teachers to learn the skills.
● Mentorship around these areas will help you greatly.
● If you’re just starting out … don’t worry. You’ll get there!
Above all, remember … this is a long list of skills. Nobody is expecting you
to learn them all overnight. Instead, take a bit of time to build up good and
healthy habits as an Admin. Do that, and your skills will naturally grow.
Some Quick Points about the Skills List
#CD22
Process Automation
● PB/WFR is Retiring.
● Migration of automation.
● End of life in 2025.
● Flow’s learning curve.
The Three Skills I Recommend Prioritising
User Management
● Users will need support.
● Lots of change going on.
● Change is hard.
● Still the usual work.
Security Management
● Perm Sets over Profiles.
● Migration of Permissions.
● Perm Sets for Tasks.
● Limiting of Profiles.
This list is entirely subjective … so please feel free to agree or disagree. I’ve cited
these as being the three primary areas for growth and focus due to the ongoing
work relating to Flow, Permission Sets, Permission Set Groups and Profiles. A lot of
this work requires significant changes to long established management strategies
that Salesforce Administrators have implemented for a very, very long time.

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Skills for Success: The Skills Every Admin Needs to Succeed in Their Career, Mark Jones

  • 1. Skills for Success The Skills Every Salesforce Admin Needs to Succeed in Their Career by Mark Jones Salesforce Consultant at Cloud Galacticos
  • 2. #CD22 ● Joined the ecosystem in 2016. ● 5+ years as a Nonprofit Admin. ● Salesforce Consultant at Cloud Galacticos. ● 4x Certified Salesforce Professional. ● 5x Trailhead Ranger. ● Newcastle upon Tyne User Group Leader. ● SFDO OSC Admin Skills Group Leader. ● Co-Founder of Automation Dreamin’. ● Community Conference/Event Speaker. ● Trailblazer and Supermums Mentor. ● Self-Diagnosed Flownatic. Check out my blog, the Ragamuffin Admin at: https://medium.com/ragamuffin-admin Mark Jones, Admin at Heart
  • 3. #CD22 Dreamforce ‘21: The Future of Admin Success
  • 4. #CD22 ● 14-part Blog series. ● 14 different authors. ● 6 different countries. ● 2x Golden hoodies. ● 1x Salesforce MVP. This series includes a wide range of Admin expertise covering each of the 14 different skills in the Admin Skill Set announced back in September at Dreamforce. Check out the Admin Skill Kit now at: https://sforce.co/3MOmdNr About the Skills for Success Series Check out this series now on Salesforce Admins at https://sforce.co/3KudzSJ.
  • 5. #CD22 ● Not having all of these skills does not make you a bad Admin. ● The Admin role is a journey, one filled with constant learning/growth. ● You will gravitate/learn certain skills above others. ● Experience/Trailhead are two of the best teachers to learn the skills. ● Mentorship around these areas will help you greatly. ● If you’re just starting out … don’t worry. You’ll get there! Above all, remember … this is a long list of skills. Nobody is expecting you to learn them all overnight. Instead, take a bit of time to build up good and healthy habits as an Admin. Do that, and your skills will naturally grow. Some Quick Points about the Skills List
  • 6. #CD22 Process Automation ● PB/WFR is Retiring. ● Migration of automation. ● End of life in 2025. ● Flow’s learning curve. The Three Skills I Recommend Prioritising User Management ● Users will need support. ● Lots of change going on. ● Change is hard. ● Still the usual work. Security Management ● Perm Sets over Profiles. ● Migration of Permissions. ● Perm Sets for Tasks. ● Limiting of Profiles. This list is entirely subjective … so please feel free to agree or disagree. I’ve cited these as being the three primary areas for growth and focus due to the ongoing work relating to Flow, Permission Sets, Permission Set Groups and Profiles. A lot of this work requires significant changes to long established management strategies that Salesforce Administrators have implemented for a very, very long time.
  • 7. #CD22 For further resources relating to this session, please visit: https://bit.ly/3LOHZiV Additional Resources are Available
  • 8. #CD22 Do you have any questions you’d like to ask? ____________________________________________________________ If I don’t get around to answering your question, please do contact me at: LinkedIn: https://linkedin.com/in/thisismarkjones Twitter: https://twitter.com/thisismarkjones Trailblazer Community: https://trailblazer.me/thisismarkjones ____________________________________________________________ Q&A