Cynetra Ferguson is a highly skilled systems project engineering professional with over 20 years of experience in diversified fields including energy, telecommunications, medical, and security. She has a proven track record of streamlining processes, developing standard operating procedures, and improving staff performance. Ferguson holds multiple engineering degrees and certifications. Her professional experience includes roles developing documentation, managing projects, and providing technical support. She is also involved in her community through various volunteer activities.

1. Cynetra Ferguson
3 Eldon Rd, Buffalo, NY 14215
716-208-2074
cfergie4@yahoo.com
https://www.linkedin.com/in/cynetra-ferguson-39481415
CAREER SUMMARY: A highly skilled systems project engineering professional with over 20 years’ experience in diversified
environments including energy, telecommunications, medical, RF, semiconductors, space systems and security, on
government and federal projects. Greatest assets include streamlining processes to increase proficiency, developing
standard operating procedures to increase efficiency, and staff development to improve employee morale and performance.
PROFESSIONAL HIGHLIGHTS:
 Developed documentation that resulted in a $500K cost savings for a replacement shipment.
 Generated $3.7M in revenue by completing multiple manufacturing microwave radio integration projects ahead of
schedule and under budget for various governmental agencies.
 Served as project lead in commissioning microwave radio systems and cellular networks.
 Facilitated the commission and integration of demand response metering platforms.
 Created standard operating procedures which verified that all tests are performed correctly and efficiently that
reduced time, costs, and mechanical errors in the production of satellite systems.
 Investigated connectivity, manufacturing, network reliability, and integration issues through troubleshooting and
failure analysis practices.
 Developed new policies and standard operating procedures to ensure effective and efficient training of all personnel
to proficiently execute organizational expectations.
EDUCATION:
Daemen College, Buffalo, NY - Masters of Science – Executive Leadership & Change
Rochester Institute of Technology, Rochester, NY - Masters of Science – Professional Studies – General & Technical Project
Management concentrations with minors in Customer Relations & Innovation
Bachelor of Science – Telecommunications Engineering Technology
Associates of Applied Science – Electrical Engineering Technology
PROFESSIONAL EXPERIENCE:
NRG CS (FORMERLY ECS), BUFFALO, NY 2011 - 2016
COMMUNICATIONS ENGINEER
Developed and performed quality verification and validation tests on all metering subsystems to ensure proper
commissioning, functionality, and network integration by field engineers and technicians
FISHER PRICE, EAST AURORA, NY 2010 – 2011
CUSTOMER RELATIONS ASSOCIATE (TECHNICAL PRODUCTS)
Provided 1
st
tier technical support and used conflict resolution techniques to respond to consumers concerns with Fisher
Price, Mattel, and Radica product lines
TYCO ELECTRONICS, BUFFALO, NY 2007 – 2009
NETWORK OPERATIONS CENTER SENIOR TECHNICAL SPECIALIST
Monitored the commissioning and deployment of high profile microwave radio sites, low profile cellular sites, and P25
platform used for communication in the Statewide Wireless Network of New York (formerly known as NYSWN) as a common
means of communication for emergency personnel
ORTHO CLINICAL DIAGNOSTICS, ROCHESTER, NY 2006 – 2007
CONTRACTING SYSTEMS ENGINEERING TECHNICIAN
Developed training manuals and system installation guides to insure the proper installation of prototype analyzers for the
testing of various diseases such as HIV, CHAGAS, and Hepatitis B
HARRIS RF COMMUNICATIONS (FORMERLY ITT SPACE SYSTEMS DIVISION), ROCHESTER, NY 2005
CONTRACTING SYSTEMS ENGINEERING TECHNICIAN
Used failure analysis and creative problem solving techniques when investigating the root causes for prohibitive materials
found in satellite systems manufacturing practices

2. GE MICROWAVE DATA SYSTEMS, ROCHESTER, NY 2004
CONTRACTING SYSTEMS ENGINEERING TECHNICIAN
Developed technical documentation and standard operating procedures to train employees how to construct hardware racks,
install, test, and troubleshoot microwave radio primary and redundant systems
BOSCH SECURITIES, FAIRPORT, NY 2003
CONTRACTING SYSTEMS ENGINEERING TECHNICIAN
Performed systems integration, verification, and validation testing to ensure quality security systems for consumer and
corporate installations
MOTOROLA – AUTOBODY DEPARTMENT, ELMA, NY 1997
ASSISTANT PRODUCT ENGINEER (RIT CO-OP)
Prepared technical documentation and presented findings to management and executive leadership to identify best practices
to ensure the revision of schematics were being using in the production process
PROFESSIONAL CERTIFICATES:
• Project Management • Network Management • Data Communications • Voice Communications
PROFESSIONAL ORGANIZATIONS:
• Sigma Gamma Rho Sorority, Incorporated • National Society of Black Engineers • National Pan-Hellenic Council of Western
New York
VOLUNTEER/COMMUNITY ACTIVITIES:
• March of Dimes Walk for Babies • Hattie McDaniel Breast Cancer Awareness • Operation Big Book Bag • Project
Reassurance • United Way Day of Caring • Habitat for Humanity • Project Cradle Care • Swim 1922