Handling Business Inquiries

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All businesses need to handle inquiries. This is one of the hardest part of managing the sales funnel for many new entrepreneurs. Use this cheat sheet to set 3 goals for any Inquiries you receive in your business.

Business

Cyndy McDonald www.cyndymcdonald.com cyndy@cyndymcdonald.com CM © 2020
Handling Inquiries
When someone calls your office, sends an email, or contacts you through
your website to inquire about your services, how do you respond? Your
goals for handling an inquiry should be 3 fold:
Learn
• Gather information
• focus on asking questions
• What are the family needs? Concerns?
Describe
• Deliver information about your services
• expand on your elevator speech or your shor written pitch
• focus on the VALUE of what you have to offer
Secure
• Secure appointment for initial consultation
• Limit time to 20 minutes or less on the phone.
• Have a workflow if through email or website
• Set a goal for your closure rate.
Accept the INQUIRY Challenge.
Set ONE goal for your next Inquiry contact.

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1. Cyndy McDonald www.cyndymcdonald.com cyndy@cyndymcdonald.com CM © 2020 Handling Inquiries When someone calls your office, sends an email, or contacts you through your website to inquire about your services, how do you respond? Your goals for handling an inquiry should be 3 fold: Learn • Gather information • focus on asking questions • What are the family needs? Concerns? Describe • Deliver information about your services • expand on your elevator speech or your shor written pitch • focus on the VALUE of what you have to offer Secure • Secure appointment for initial consultation • Limit time to 20 minutes or less on the phone. • Have a workflow if through email or website • Set a goal for your closure rate. Accept the INQUIRY Challenge. Set ONE goal for your next Inquiry contact.

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