Customer Success Network - india Session-2 May 31st

1. CUSTOMER TRAINING “An investment in knowledge pays the best
interest ”- Benjamin Franklin
PINAKI MALLICK, Customer Success Consultant

2. Onboarding
Implementatio
n
Training Adoption
Renewal/Expa
nsion
CUSTOMER SUCCESS STAGES
CSM

3. TRAINING/WORKSHOP
• Educating customer
• Increase Product Awareness
• Nurturing the Customer
WHAT
• Successful adoption plan
• Increase upsell chances
• Better Retention and Renewal Growth
WHY
• Basic Product Training is a must
• Feature based training
• Deep dive workshop
HOW

4. •Measurable
•Keep it interactive rather than a slide show
•Don’t overwhelm your customer
•Always keep it time bound
•Revisit your training content
BEST PRACTICES

5. Open Discussion...