Customer360 is a SAAS based Customer Experience management tool with the goal to help brands to increase their "Customer Satisfaction and Loyalty" by helping in collection and understanding of the customer experience. Every brand tried to create some experience for their consumers. C360 helps measure gap between the experience that brand wants to create and what customer actually gets. C360 is a mobile App on iOS and Android for customer experience collection. It also Offers in-App / Web widget to integrate with your existing Mobile / Web App. C360 enables multi-medium / multi-platform for collection of experience. Multi-medium means, C360 enable consumers to submit their experience instantly through their smartphones. It also allow the consumers to submit the feedback in all possible formats, let it be voice, Photo, Video or Form. C360 wants to influence your customers to reveal feedback and our analytics engine analyzes all the collected data and convert the same into actionable metrics. Please contact mitul@customer360.in or visit our site www.customer360.in to see a demo of the product.

1. Meet Megan.
She is our
customer
Influencing your customers to reveal feedback
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2. Great! Now how do
Existing Buy/Sell Flow I leverage these
opportunities?
Opportunities
Browse & Post-Order Post-Delivery
Delivery
Purchase Communication Communication
 Check-out form  Order Confirmation  Deliver Person Communication of
 Content Browsing Communication # 2
Opportunity Behavior Opportunity # 4
Customer Care
 Overall Look and  Order Delivery  Time of Delivery  Response time to
Feel Communication  Product Quality Customer query
 Overall quality while delivery
Intro Multiple Medium Actionable Metrics Accuracy Pricing
1 Issues Features Multiple Formats Reward your Customer Integration Contact Us
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3. 54% to 70% of dissatisfied
Existing Buy/Sell Flow customers would buy again if
issue is resolved in 24 Hours.
Problem
3% Feedback form is Boring: Less than 3% Conversion.
Importance of Timely Feedback: Feedback collected within 24 Hours is 40%
24 Hrs more accurate.
54% Lack of Knowledge: 54% companies are unaware about the opportunities.
70% Single Medium: 70% still rely on traditional feedback forms.
Lack of Research leads to inaccurate feedback: 80% organizations use
80% feedback form without any expiry.
Lack of data analysis: 84% companies do not know what to do with the
84% feedback data.
Intro
Opportunities Multiple Medium Actionable Metrics Accuracy Pricing
2 Features Multiple Formats Reward your Customer Integration Contact Us
Reference:
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Implement Customer Satisfaction
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3
Management Processes to Improve Revenue

4. Nice! This looks
comprehensive
Customer360 – Introduction
2
3
1 Real time tracking
4
of Customer
Collect and Complaints /
aggregate all Reporting &
responses. Analytics
Experience sharing Invitation Reward your
on Mobile / Web after an customers. Improve
opportunity. the probability of
next purchase
Opportunities Multiple Medium Actionable Metrics Accuracy Pricing
Issues
3 Features Multiple Formats Reward your Customer Integration Contact Us
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5. C360 is an event
based experience
Basic Features capture tool.
• Event based experience capture tool.
• Android / iPhone Application for consumers to submit their feedback.
• Multi-Medium (Mobile / Web) / Multi-Format (Voice, Photo, Video, Form) framework to open all
possible ways to gather feedback.
• Converts raw data into actionable metrics to help in decision making process.
• Offers in-App / Web widget to integrate with your existing Mobile / Web App.
• Allows you to reward your customers in return to their feedback. Increase probability of
customer retention.
• No Technical knowledge required to use C360.
Opportunities Intro Multiple Medium Actionable Metrics Accuracy Pricing
Issues
4 Multiple Formats Reward your Customer Integration Contact Us
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6. Fantastic! Now my customers
can share experience through
Enable Multiple Mediums any medium (Mobile / Email).
Multi-Medium Organization
C360 Mobile App / in-App
Reports & Analytics
Widget
Multi-Format
C360 Web Widget/ Email Invite
• Analyzed Data
• Better Decision
Making
• Customer
Rewards Module Rewards
Opportunities Intro Actionable Metrics Accuracy Pricing
Issues Features
5 Multiple Formats Reward your Customer Integration Contact Us
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7. Wow! My customer can share
their experience though voice,
Enable Multiple Formats photo as well.
Multi-Format Organization
Reports & Analytics
Photo/
Multi-Medium
Voice
Video
Mobile & Email
Submission
Form SMS
• Analyzed Data
• Better Decision
Making
Rewards Module • Customer
Rewards
Opportunities Intro Multiple Medium Actionable Metrics Accuracy Pricing
Issues Features
6 Reward your Customer Integration Contact Us
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8. Interesting! C360
converts raw data in to
Actionable Metrics actionable metrics
Reports & Statistics Organization
Multi-Medium
Reports: MOM Analysis:
Multi-Format
 Customer Behavior  Response Time
 Customer Negative Sentiment
Sentiment  Rewards Awarded
 Gap analysis  Customized
 Rewards Analysis
Redeemed
• Analyzed Data
• Better Decision
Making
• Customer
Rewards Module Rewards
Opportunities Intro Multiple Medium Accuracy Pricing
Issues Features Multiple Formats
7 Reward your Customer Integration Contact Us
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9. Now I can reward my
customers!
Customer Rewards
Organization
Multi- Multi- Reports &
Medium Format Analytics
Customer Rewards
Different type of rewards
Rewards on Mobile / Email
(Percentage / Flat)
• Analyzed Data
• Better Decision
Making
Opportunity to reward the customers who help you • Customer
improve & ‘win’ customer. Rewards
Opportunities Intro Multiple Medium Actionable Metrics Accuracy Pricing
Issues Features Multiple Formats
8 Integration Contact Us
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10. Accuracy is all I
demand for. This is
Accuracy Guaranteed awesome!
Facts C360 Solution Organization
70% Organizations use single
Accuracy all possible channels (Mobile, Web)
 Enable
Guaranteed
channel to receive the feedback.  Enable all possible formats (Voice, Photo, Video,
Form)
84% Organizations don’t know what  Provides real time reporting and actionable metrics.
to do with the Customer feedback.  Opportunity to take business decision based on
Customer data.
Experience collected within 24 Hours  Instant experience collection invitation.
is 40% more accurate.  Multi-Format / Mediums activated instantly.
 Opportunity to get 40% accurate feedback.
54% to 70% of your customer buy  C360 is a real time reporting tool.
your service again if their complaint is  Customer Service Rep would get notified instantly.
resolved within 24 hours.  Opportunity to convert 54% to 70% of unhappy • Analyzed Data
customer to loyal customers. • Better Decision
Customer Experience collected 48  Experience invitation expires in 48 hours. Making
hours after the event is of no value.  Configurable expiry setup from backend. • Customer
 C360 filters out inaccurate feedback. Rewards
Opportunities Intro Multiple Medium Actionable Metrics Pricing
Issues Features Multiple Formats Reward your Customer
9 Integration Contact Us
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11. This covers all our
Integration: C360 will holistically integrate current customer
outreach channels
your brand across platforms
Mobile App Web Widget
More Visibility : Your Integrate C360 in your
brand listed on C360 web application through
Mobile App. C360 web widget.
No cost: Use of Push Experience sharing
notification to send invitation for your
feedback sharing customer.
invitation.
Unsolicited Qualitative
in-App
Feedback: Customers are Feedback Widget
open to share their C360 on your own App. Email Invitation
feedback Integrate C360 with your Over the email / web
existing App form as well: Customers
‘Zero’ Technical skills can share the feedback in
required. any format.
Opportunities Intro Multiple Medium Actionable Metrics Accuracy Pricing
10
Issues Features Multiple Formats Reward your Customer Contact Us
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12. Wow! These are true
values for Investment
Customer360 – Commercials prices
Silver Gold Platinum Enterprise
$ 29 / mo $ 49 /mo $ 99 / mo Contact Us!
# of Events 1 3 5 Unlimited
#of Experiences 1,500 5,000 10,000 Unlimited
Mobile App Yes Yes Yes Yes
Response Metrics Yes Yes Yes Yes
Email Support Yes Yes Yes Yes
Phone Support No Yes Yes Yes
Opportunities Intro Multiple Medium Actionable Metrics Accuracy
11
Issues Features Multiple Formats Reward your Customer Integration Contact Us
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Note: Choose one of the four plans based on
your need. No Long Term Commitments. rights reserved
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13. Great! How do I
Thank you! contact you?
Lets connect!!
mitul@customer360.in (+91) 91677-91999
www.customer360.in Skype: Mitul_Thakkar
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