1. PERSONAL
DETAILS Name: Csaba Istvan Moldovan
Citizenship: Hungarian
Phone contact: 0036 30 8535677
E-mail address: csabaistvanmoldovan@gmail.com
City: Budapest, Hungary
PROFESSIONAL
EXPERIENCE
08.2016 -
08.2015-08.2016
08.2013 – 04.2015.
Johnson&Johnson Vision Care, Hungary
Customer Service and Purchasing Specialist
Johnson&Johnson Vision Care, Hungary
Customer Service and Purchasing Representative Team Leader
Orders administration: e-mail, fax, e-Commerce quality complaints handling in
accordance with the prescribed Procedure.
Stock management: daily contact with warehouse, Purchase Order creation, EKÁER
Regular and ad hoc reports to Management, Account Managers,
Fully participation in projects, audit documentation preparation, Procedure creation,
maintenance, modification,
Personal and telephone contact with Team members from Czech&Slovakia, Poland,
Romania, company's representatives,
IT teams, controlling, marketing, accounting and other related departments.
Luxottica Poland Sp. z.o.o., Krakow, Poland
Customer Service Consultant,
Inserting, releasing or modifying Extranet, Ipad and e-mail orders-adding promotions,
discounts, prepairing reports.
Answering calls and e-mails from partners and Sales Reps., checking availability, prices,
shipping of the orders and other requests.
Taking care of GVIs orders in EDI /Collaborative Planning system and in standard
system. Preparing shipping lists, monitoring deliveries and informing customers about
COD arrivals. Registering returned models in system, preparing credit notes and delivery
orders.
Registering, checking and taking care of customers complaints together with
keeping a record of them. Registering new customers and modifying the existing
customers account/addresses/brands/ payments etc.
Cooperation with other departments mainly sales, marketing and accounting.
CV Moldován Csaba Page 1/2

2. 09.2012 – 07.2013.
04.2008.– 08.2012.
Skills
Studies and
Trainings
.
Telecommunications Operations and Service Centre ACN z.o.o., Wrocław, Poland
Customer Service Representative CSR II.
Answer incoming queries from customers and representatives, solve these queries directly
or escalate to appropriate department. Process all incoming customer letters, faxes, e-
mails.
Registration of all contacts in the computer system to build customer history to assist
CSR’ 1 when customer or representatives has further questions.
Engelan Hellas Kft., Budaörs, Hungary
General assistant
Purchasing , selling fresh fruits, dry foods (canned products).
Logistics: organising foreign carriage from GR, BG, SRB, PL, ES, IT to HU, issuing
shipping documents for domestic land and foreign transport, daily contact with
forwarders.
Accounting administrator: issuing delivery notes, invoices for domestic and export, import
paper work, inventory administration.
Sales: fresh fruits, canned fruits, sweets, jams, salt, oils and other tinned goods of the
company to existing retail and wholesale customers, keeping contact with them, taking
orders.
Excellent communication, interpersonal and relationship building skills, fast problem-solving
skills, multiple tasking at the same time. Assertive behaviour,Team player.
Customer Service Specialist training at Budapest and Krakow.
Customer Service Representative I. and II. training in Wroclaw.
Foreign Trade Sales Representative, EFEB Budapest
Computer skills
Languages
Windows 7, Windows XP, MS Office (Word, Excel, Outlook)
ERP systems:Nagy Machinator, sERPa DiseMP, AS 400, Sun Client, Sun Macro,
Sun Query, EDI, Extranet, Filiali, Forecast 2000.
Attendance at Windows Server 2012 Config. 70- 410 Preparatory course, 2015.03.
Hungarian: mother tongue,
Romanian: intermediate level,
English: intermediate level,
Driving -licence „ B „ category
1th of January 2017
Budapest
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