Openbar Leuven // Omnicannel chatbots in Retail - Sam Hendrickx en Michiel Vandendriessche
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In 2020, chatbots will become much more common and available. Therefore, it’s time for the next step: make your chatbot as accessible as possible by providing an omnichannel voice & chat experience across multiple devices and platforms. We discuss platforms such as Google Assistant, Facebook Messenger and WhatsApp, and we will show you how one chatbot can integrate with these platforms simultaneously. We demonstrate this idea in the context of a fictive online retail store.
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Openbar Leuven // Omnicannel chatbots in Retail - Sam Hendrickx en Michiel Vandendriessche
- 2. WHAT IF… You could create a multichannel shopping experience that integrates with your existing e- commerce environment and allows your customers to shop whenever they want, wherever they want?
- 4. WEB?
- 5. MOBILE APP?
- 6. CHATBOTS
- 7. “Chatbot technology is a way of interacting with a computer system using spoken or written natural language”
- 13. CHATBOTS IN RETAIL OSWALD C U S T O M E R S U P P O R T N E W S A L E S C H A N N E L
- 14. RETAILERS INVESTING IN CHATBOTS OSWALD
- 16. Oswald’s architecture can be fully deployed on your premises and is compatible with all cloud providers. CLOUD OR ON-PREMISES Oswald supports multiple languages like English, Dutch, French, German and more… MULTILANGUAGE SUPPORT Comparable functionalites like IBM Watson Conversation, Google Dialogflow, Microsoft Luis… CHATBOT PLATFORM Oswald can easily be integrated into other systems, like chat interfaces and data sources. INTEGRATION Oswald has a beautiful web-based GUI, but technical people can also code in Oswald. BUILT FOR BUSINESS AND IT Oswald keeps track of the context of the conversation and uses this in its choice of responses. CONTEXT Oswald is a platform to develop, train, test and deploy chatbots. Oswald has many features and functionalities like advanced machine learning, visual scenario’s, human takeover, context management and easy integrations with front- and backend systems. Oswald is a platform built for both business and IT. WHAT IS OSWALD OSWALD
- 17. CUSTOMER TOUCHPOINTS W E B M E S S E N G E R W H AT S A P P VO I C E A S S I S TA N T S OSWALD
- 19. DEMO
- 20. WHAT IF… You could create a multichannel shopping experience that integrates with your existing e- commerce environment and allows your customers to shop whenever they want, wherever they want?
- 21. HELLO@OSWALD.AI Let’s stay in touch! We can meet you in one of our offices in Leuven, Amsterdam & London or we can come to you. Nothing beats a coffee and an interesting conversation ;-) GASTON GEENSLAAN 11 B4 3001 LEUVEN, BELGIUM + 3 2 4 7 7 6 3 7 0 0 5 O S W A L D W W W . O S W A L D . A I + 3 2 4 9 8 4 4 5 0 6 1