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Sev1 introduction
- 1. Outage Management: Sev1 What you need to know Severity One (Sev1) Introduction What is a Sev1? How is it determined? 4- SEV1 (773-834-7381)
- 2. Determining Severity Impact • How many Severity Level Urgency • How does it affect work 4- SEV1 (773-834-7381) 2
- 3. Determining Severity Impact = All users Sev1 Urgency = Work can’t be done. 4- SEV1 (773-834-7381) 3
- 4. Rule of Thumb A Sev1 Outage is happening if a system and/or service that directly supports core University activities is unavailable to all users. If in doubt, escalate! 4- SEV1 (773-834-7381)
Editor's Notes
- Hi! Welcome to the Severity One Introduction. In this quick tutorial you’ll learn to what a Sev1 is and how do you know?
- When a client has an incident with an IT services – we give that incident a Severity number – If only one person is affected by an outage or service request and their day to day work is not affected – we would call that non-disruptive or sev 5 incident.
- On the other hand if there is an IT Services outage that affects most of the University and prevents the community from doing their work that is a Critical or Sev1 incident.