Corporate Affairs Commission 'Transforming' Presentation CRF 2009

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Presentation by the Corporate Affairs Commission (Nigeria)

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Corporate Affairs Commission 'Transforming' Presentation CRF 2009

  1. 1. TRANSFORMING THE CORPORATE AFFAIRS COMMISSION
  2. 2. Brief Overview of CAC <ul><li>Established by CAMA 1990 </li></ul><ul><li>The Sole agency charged with the registration of </li></ul><ul><ul><ul><li>companies, </li></ul></ul></ul><ul><ul><ul><li>business names and </li></ul></ul></ul><ul><ul><ul><li>incorporated trusties </li></ul></ul></ul>
  3. 3. Reorganization in 2000 <ul><li>Old Management dissolved </li></ul><ul><li>IMC appointed </li></ul>
  4. 4. New Management <ul><li>New Management appointed in 2001 </li></ul><ul><li>Ahmed Almustapha - Registrar-General </li></ul>Ahmed Almustapha
  5. 5. Initial Challenges <ul><li>Old Head Office non-conducive for business </li></ul><ul><li>Computerization virtually non-existent </li></ul><ul><li>Processes too slow </li></ul><ul><li>Touting very rampant </li></ul>
  6. 6. The Old CAC
  7. 7. Agenda for Change <ul><li>Relocation of the Head Office </li></ul><ul><li>Review of Incorporation Processes </li></ul><ul><li>Computerization </li></ul><ul><li>Improvement of Human Resources </li></ul>
  8. 8. The Wuse Head Office The Wuse CAC Head Office, Abuja
  9. 9. The Wuse Zone 5 Head Office
  10. 10. Improved Customer Comfort New Head Office Banking Hall Searches.. Shippers’ Plaza Customer Service Corporate Affairs Commission
  11. 11. Process Review and Team Task System <ul><li>Cumbersome processes led to delays and inefficiency </li></ul><ul><li>Rampant loss of documents due to manual nature of Processes </li></ul><ul><li>Team Task System Introduced </li></ul><ul><li>TTS has drastically reduced delays </li></ul><ul><li>Registration period = 5 working days </li></ul>
  12. 12. Other Measures <ul><li>Introduction of TDF </li></ul><ul><li>Introduction of New Certificate </li></ul><ul><li>Same-day incorporation </li></ul>
  13. 13. Verdict of Experts <ul><li>Experts declare CAC best in service delivery </li></ul><ul><li>Comparison made with other service organizations like: </li></ul><ul><ul><ul><li>NEPA </li></ul></ul></ul><ul><ul><ul><li>NITEL </li></ul></ul></ul><ul><ul><ul><li>NAFDAC, etc </li></ul></ul></ul>
  14. 14. The Verdict Verbatim <ul><li>“ CAC represents by far the best example of how service delivery can work in the Federal Government. </li></ul><ul><li>While not everything is perfect, as the Customer Survey indicates, the atmosphere is totally different .” </li></ul>
  15. 15. Stamp Duty Payment Delays <ul><li>Assessment of stamp duty - Area1 Garki </li></ul><ul><li>Payment - elsewhere in a designated Bank </li></ul><ul><li>Stamping - Area1 Garki </li></ul>
  16. 16. Document Stamping now easy <ul><li>FIRS Office now within the Commission </li></ul><ul><li>First Bank Plc located within the Commission now designated a Collection Bank </li></ul><ul><li>One-Stop Shop for customers </li></ul>
  17. 17. The CAC ONLINE Project <ul><li>Electronic workflows </li></ul><ul><li>WAN-based intranet </li></ul><ul><li>VSAT-based Internet connectivity </li></ul>
  18. 18. Web-enabled application <ul><li>Automatic Processing of jobs has commenced since 1 st June 2004 </li></ul><ul><li>Full operational deployment of the system to reduce registration period to two days and same-day incorporation to two hours </li></ul>
  19. 19. ISO CERTIFICATION
  20. 20. The CAC Permanent Head Office
  21. 21. Our Vision… <ul><li>“ To be a World-Class Company Registry, driven by the best technology” </li></ul>
  22. 22. Welcome to the Corporate Affairs Commission 420 Tigris Crescent, Off Aguyi Ironsi Street, Maitama Abuja – Nigeria

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