Companies House Presentation CRF 2009

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Presentation by Companies House (The Integrity of our Registers - the challenges)

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Companies House Presentation CRF 2009

  1. 1. Companies House The Integrity of our Registers – the challenges Gareth Jones Chief Executive and Registrar of Companies for England & Wales
  2. 2. <ul><li>Purpose…we are the heart of company information in the UK, recording the life events of companies for all to see </li></ul><ul><li>Vision…to be a world class information exchange; accessible, easy to use and trusted </li></ul>Our future
  3. 3. <ul><li>Creating excellent customer experiences </li></ul><ul><li>Providing trusted information </li></ul>Our Strategic Goals
  4. 4. <ul><li>Up to date information </li></ul><ul><li>Secure delivery and authentication </li></ul><ul><li>Accurate information </li></ul><ul><li>Effective influencing and implementation of legislation </li></ul>What does trusted information- integrity of the register mean? safe and simple WebFiling
  5. 5. <ul><li>Created by our IT systems </li></ul>Data quality and accuracy flaws 1500 70 91% 2% <ul><li>Generated by inaccurate filings </li></ul><ul><li>Generated by fraudulent filings </li></ul><ul><li>Created by internal processes </li></ul><ul><li>Created by our IT systems </li></ul>
  6. 6. <ul><li>Accuracy rating very high </li></ul><ul><li>Level of trust very high </li></ul><ul><li>“ Trusted” v “Trustworthy” </li></ul>What do our customers think?
  7. 7. What are our customers using our data for? <ul><li>Checking suppliers </li></ul><ul><li>Clients non payment of invoices </li></ul><ul><li>Lending risk </li></ul><ul><li>Status of Directors </li></ul>
  8. 8. <ul><li>Level and nature of complaints </li></ul><ul><li>Importance of information in key decision making for businesses </li></ul><ul><li>Fraud / Company hi-jack / Company ID theft </li></ul>The case for changing the ‘Good Faith’ principle
  9. 9. <ul><li>Monitor </li></ul><ul><li>E-PROOF </li></ul><ul><li>National Fraud Strategy </li></ul>What are we already doing?
  10. 10. What’s the position of CRF members? <ul><li>Do you accept information in good faith? </li></ul><ul><li>Do you authenticate against other trusted sources? </li></ul><ul><li>Do you check the accuracy of the information? </li></ul><ul><li>Which element of your register gets most complaints for incorrect information? </li></ul><ul><li>Do your customers believe your information is ‘trusted’? </li></ul>
  11. 11. Integrity of our Registers What are the challenges for us?

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