The consumer is shopping in a different way, retailers need to catch-up with the customers needs and shopping habits to keep them happy and coming back for more

1. The Connected Customer
Presentation

2. 43,000
retailers are experiencing
‘significant’ financial distress after
a tough first quarter
Stat: Begbies Traynor 2018

3. Trouble on
the High
Street
Brands in difficulty

4. DeathOf the High Street?

5. Cost & Time
Why shoppers are
avoiding the high
street

6. People just aren’t
spending ?

7. The recent snow actually helped boost
online spending in the UK
Online retail sales grew by 18.9% year-on-
year in March
….in fact online soared over the past five
years, from 11.6% 2012 to 24.1% 2017

8. Consumers are just shopping in a different way

9. 50%
of consumers expect to buy
online and be able pick
up in-store
Stat: Business2Community.com 2017

10. 45%
of retailers offer no access
to stock levels at all
20%
use a system that updates
in real-time Stat: Zetes 2017

13. "The conundrum for John
Lewis is that, as it grows its
online business, its ability to
continue delivering
outstanding customer service
is reduced"
Stat: Richard Hyman, retail analyst, 2017

15. Gartner says that by 2020 the
customer will manage 85% of
its relationship with a
business without any human
interaction

17. Struggling
Market
Technology
Investment

20. The Solution
There is no quick
fix, but we can be
clever about
what we doThink Smart
Small ProjectsCloud & Automation
Show ROI

23. Connect
Twitter
@annabravington
@ConnectedGuide
Instagram
connected.commerce.guide
Facebook
Connected Commerce Guide