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KIOSK REP
Orlando Market
CME
STEPS TO SUCCESS
• Know SCRIPT, product and craft
• Talk to Every One
• High Energy
• Identify the demographic
• Genuinely care about people
• Passion and strong belief in Education
• Goal Driven
• Passive-Aggression
• Overcome objections
SCRIPT AND ROLE PLAY
• Know the script inside and out
• Practice role play to build confidence and sharpen
skillset
HIGH ENERGY
• Keep a smile and stay excited
• Be polite
• Let the rejection –role of your back
• “Some will, some wont and some are waiting”
IDENTIFY THE
DEMOGRAPHIC
• The Unemployed, Underemployed and Unhappy
• 18-29
• Working Full-time/Part-time
• May have attended college previously
MUST CARE
• Ask questions about their situation
• Are you working
• Where do you work
• Are you satisfied with your present condition
• Plan on retiring there?
• What do see yourself doing?
• How long have you considered working in that field?
PASSIVE AGGRESSION
• Lead with care and be sincere
• Do not make the prospect feel like a sale
• Let them know:
• I will only take your information if you are serious about
going to school.
GOAL DRIVEN
•1 Lead every 2
hours
•30 hours = 15 leads
•Must be Qualified Leads
TALK TO EVERYONE
• “Would you like information on Anthem College”
• Are you in school?
• Yes ……that is awesome
• No…..(this is your opportunity to find out about them)
• Where are you attending?
• Good…..(promote education)
• What are you studying?
• Do you know anyone who needs …………….
QUALIFIED LEAD
• Earned and Completed
• High school diploma or GED
• Speaks, Read and Comprehend English
• Must have a valid phone number
• Interested in a campus tour
KNOW YOUR PRODUCT
• Anthem College
• Established 1965
• This location provides programs:
• Medical Billing and Coding
• Medical Assisting
• Dental Tech
• Pharmacy Assistant
• X-ray tech
• Basic Machine Operator
• Limited Scope Tech
• Patient Care Tech
• Health Services Admin.
KNOW YOUR PRODUCT
• Programs
• Diplomas are 8-11 months – Very fast
• Associate Degrees are 22 months
• Hands on learning
• Jobs placement assistance for graduates
• Ensure their resume is professional
• Assist in preparation for interview
• Schedule the interview with the perspective employer
KNOW YOUR PRODUCT
“Financial Aid is available
to those who qualify”
More info provided on the
campus tour…..
KNOW YOUR PRODUCT
• Classes meet
• Monday thru Thursday either:
• 8:30am-12:30pm
• 6:00pm-10:00pm
YOU MUST BELIEVE
• In education
• In Anthem College
YOU MUST ASK QUESTIONS
• Commit to learning
• Gain understanding
• Clarity
BAD LEAD
• Wavering
• Making many excuses
• Creating more and more objections
• Closed minded to education
• “Stinking thinking”
• Their situation works for them
• Has 2 jobs
• Find out- can they live off of one income then convert
the lead
SIGNS OF A SERIOUS
PROSPECT
• Determined
• Ready for change
• Committed to the process
• Open to suggestion and recommendation
• Interested in touring- especially on the spot
ON THE SPOT TOUR
• Take them to the campus
• Point them in the direction
• Behind the mall
• Brief admissions rep on the talking point made with the
prospect
• Introduce the prospect to the admissions rep
• Follow up with admissions
Kiosk _Orlando

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Kiosk _Orlando

  • 2.
  • 3. STEPS TO SUCCESS • Know SCRIPT, product and craft • Talk to Every One • High Energy • Identify the demographic • Genuinely care about people • Passion and strong belief in Education • Goal Driven • Passive-Aggression • Overcome objections
  • 4. SCRIPT AND ROLE PLAY • Know the script inside and out • Practice role play to build confidence and sharpen skillset
  • 5. HIGH ENERGY • Keep a smile and stay excited • Be polite • Let the rejection –role of your back • “Some will, some wont and some are waiting”
  • 6. IDENTIFY THE DEMOGRAPHIC • The Unemployed, Underemployed and Unhappy • 18-29 • Working Full-time/Part-time • May have attended college previously
  • 7. MUST CARE • Ask questions about their situation • Are you working • Where do you work • Are you satisfied with your present condition • Plan on retiring there? • What do see yourself doing? • How long have you considered working in that field?
  • 8. PASSIVE AGGRESSION • Lead with care and be sincere • Do not make the prospect feel like a sale • Let them know: • I will only take your information if you are serious about going to school.
  • 9. GOAL DRIVEN •1 Lead every 2 hours •30 hours = 15 leads •Must be Qualified Leads
  • 10. TALK TO EVERYONE • “Would you like information on Anthem College” • Are you in school? • Yes ……that is awesome • No…..(this is your opportunity to find out about them) • Where are you attending? • Good…..(promote education) • What are you studying? • Do you know anyone who needs …………….
  • 11. QUALIFIED LEAD • Earned and Completed • High school diploma or GED • Speaks, Read and Comprehend English • Must have a valid phone number • Interested in a campus tour
  • 12. KNOW YOUR PRODUCT • Anthem College • Established 1965 • This location provides programs: • Medical Billing and Coding • Medical Assisting • Dental Tech • Pharmacy Assistant • X-ray tech • Basic Machine Operator • Limited Scope Tech • Patient Care Tech • Health Services Admin.
  • 13. KNOW YOUR PRODUCT • Programs • Diplomas are 8-11 months – Very fast • Associate Degrees are 22 months • Hands on learning • Jobs placement assistance for graduates • Ensure their resume is professional • Assist in preparation for interview • Schedule the interview with the perspective employer
  • 14. KNOW YOUR PRODUCT “Financial Aid is available to those who qualify” More info provided on the campus tour…..
  • 15. KNOW YOUR PRODUCT • Classes meet • Monday thru Thursday either: • 8:30am-12:30pm • 6:00pm-10:00pm
  • 16. YOU MUST BELIEVE • In education • In Anthem College
  • 17. YOU MUST ASK QUESTIONS • Commit to learning • Gain understanding • Clarity
  • 18. BAD LEAD • Wavering • Making many excuses • Creating more and more objections • Closed minded to education • “Stinking thinking” • Their situation works for them • Has 2 jobs • Find out- can they live off of one income then convert the lead
  • 19. SIGNS OF A SERIOUS PROSPECT • Determined • Ready for change • Committed to the process • Open to suggestion and recommendation • Interested in touring- especially on the spot
  • 20. ON THE SPOT TOUR • Take them to the campus • Point them in the direction • Behind the mall • Brief admissions rep on the talking point made with the prospect • Introduce the prospect to the admissions rep • Follow up with admissions