Cindy Bunker describes her various roles and responsibilities at CarePro Health Services, including interviewing and hiring nurses, providing orientation and ongoing education, supervising nurses' work, handling investigations and terminations, coordinating patient care, and leading various initiatives to communicate the company's values and culture. She created tools to assess critical thinking for new hires and spent extra time orienting them. Bunker observed nurses monthly, provided re-education as needed, and facilitated annual family meetings and competency training. After her time at CarePro, she looks forward to a new challenge in making a positive impact.

1. Cindy L Bunker, RN, BSN

2. My Current Position

3. Interviewing and Hiring
This is a crucial
function as the
strength of the team
is built one excellent
nurse at a time. Not
all nurses are right
for 1:1 in-home
care.

4. A Step Further toward
Success
 I created a tool for interested nurses to complete at
the time references were being checked. The tool
consisted of scenarios encountered in our work
which required critical thinking and problem solving
by the applicant.
 Their answers communicated the areas of focus
each nurse would required during our 1:1
orientation time.

5. Orientation
 All new nurses spent an additional 8 hours
split between the scheduling coordinator and
I during their first week.
 This allowed us to understand how they learn,
impart expectations for regulatory compliance
and overall excellence, and to both
demonstrate and teach the company core
values.

6. Ongoing Education
Had monthly 1 hour
Staff meetings for
Education on Issues,
Expectations, Changes,
Team Building,
And Words of Wisdom.
Regulation
Compliance
Equipment
Use and
Maintenance
Wounds
and skin
care
Pediatric
Assessmen
t
Physicia
n Orders
Commun-
ication
Waivers
and Brain
Injury
Training
Annual
Corporate
Training
Annual
Skills
Competency
Infection
Prevention
Charting Look Alike
Sound
Alike
Drugs

7. Supervision
 Nurses live under the expectation of need
to contact this RN or the office with
questions, issues, or patient changes.
 This RN observed care in each home
every 30 days.
 Each nurse was supervised on at least an
annual basis by company policy.

8. Re-education
 Nurses received coaching as frequently as
needed.
 Progressing issues moved into 3 step
warnings and Performance Improvement
Programming (PIP).
 Many nurses were able to maintain their
positions through PIP, others were not.

9. Investigation
Whether it is a staff issue
Or a patient issue,
Details must be gathered
And analyzed to draw a
Just conclusion.
This is a gift of mine.

10. Terminations
and Exits
 One of my gifts is being able to separate the
person from the performance issue.
 Even faced with managing involuntary
terminations, I was able to communicate the
issue while preserving the dignity of the
human being.

11. Patient and Family Education
 Many forms of communication were
necessary to reach each type of family
and were relative to the circumstance
as well.

12. Family Team Meeting
Annually

13. Case Management
Comprehensive Assessment,
Care Planning Interventions
And Goals, Review of
Drug Regimen, Patient
Education, Staff
Supervision, Physician
Communication,
Processing Orders.

14. Care Coordination
What Can I Say –
I do WHATEVER
IT TAKES!

15. Living the Culture

16. Office Creations to
Communicate Values

18. Living Enthusiasm
Staff filled these out with
compliments and kudos
for their teammates.
This is one of several team
building projects I created
and orchestrated at
CarePro.

19. Why Did it Matter?

20. And

21. On the Other Hand…

22. What I Give Tends to Come
Back in Many Ways

23. THANK YOU

24. THANK YOU

26. As the Sun Sets on My Time
at CarePro Health Services

27. I look Forward to a New Day
and a New Adventure

28. Thank You
I believe there is much to be done and I
am responsible to make my corner of
the world the best it can be.
Cindy