Presentation by Geert Bouckaert, at the Meeting on Fostering Inclusive Growth and Trust in Justice Institutions, 12 November 2014

1. Fostering Inclusive Growth and Trust in Justice Institutions
Geert Bouckaert
President of IIAS
KU Leuven Public Governance Institute

2. Public Governance Institute
Preliminary remarks: role of distrust
Trust
Distrust
Functional
How: attitude of suspending risk
Why: cooperation, open system, flexible, …
How: value added of inspection, audit,
Why: checks and balances, sound caution,
Dysfunctional
How: blind too high-risk taking, hidden opportunism, excessive vulnerability
Why not: high potential loss of Public Value
How: high transaction costs (regulation, audit), reject openness, collaboration, …
Why not: high transaction cost,

3. Public Governance Institute
Preliminary Remarks: types of judicial trust
1.Trust 1 (T1): of citizens and organisations in Justice Organisations and Institutions;
2.Trust 2 (T2): of Justice Organisations and Institutions in citizens and organisations; and
3.Trust 3 (T3): within Justice Organisations and Institutions
Issues:
-Level of trust of T1, T2, and T3 (High or Low)
-Spread between T1, T2, and T3 (High or Low)
-Variance within T1, within T2, within T3 (High or Low)

4. Public Governance Institute
Preliminary remarks: different levels
•Macro: “justice” is trustworthy
•Meso: judicial policies
•Micro: procedural fairness (time, result, transparency,…)
•Judicial Quality versus Judicial Trust
•Quality, Perception (Justice must be (seen to be) made), Expectations, Satisfaction

5. Public Governance Institute QUALITYSATISFACTIONTRUST

6. Public Governance Institute Macro-levelMeso-levelMicro-levelInput Activity Output Effect/Outcome TrustInput Activity Output Effect/Outcome TrustInput Activity Output Effect/Outcome Trust

7. Public Governance Institute
Facts about what?
•Institutions are more than a set of Organisations
•Justice is a societal verb with a chain of events, activities, and actors

8. Public Governance Institute
Justice and Youth: A Belgian Case

9. Public Governance Institute
Penal law chain (Belgium)

10. Public Governance Institute
Judicial Trust: how does it work?

11. Public Governance Institute
Judicial Trust: how does it work?
TRUSTOUTCOMEINPUTACTIVITYOUTPUT

12. Public Governance Institute
Justice: From Quality to Trust?

13. Public Governance Institute

14. Public Governance Institute
K.U.Leuven Public Governance Institute
Parkstraat 45 bus 3609, B-3000 Leuven, Belgium
www.publicgov.eu
IIAS
Rue Defacqz, 1 box 11, B-1000 Brussels, Belgium www.iias-iisa.org