1. Dear Christopher Ross :
Congratulations on passing the NextGen EPM Certification Test! An NCP is crucial to the support of
NextGen® over the span of your relationship with NextGen Healthcare Information Systems, Inc. NCPs are
the liaisons between NextGen and the end user community.
As a NextGen Certified Professional (NCP) for your organization, you should be regarded as your
organization’s expert on the system. You are authorized and certified to qualify all support requests and serve
as the primary point of contact for your organization. In addition, you should be fielding end user questions,
training issues, escalating issues to NextGen Support as necessary, be knowledgeable about NextGen Support
operations, coordinate software deliveries, coordinate new software rollouts, including Testing, and conduct (or
at least coordinate) all end user training. In other words, as your organization’s NCP, you should be providing
all direct support to your End-users.
Again, I would like to congratulate you on passing the NextGen EPM Certification Test!
Please retain this letter and your NCP certificate for your records. If you have any questions, please contact
ncpadministrator@nextgen.com
Sincerely,
Anne Marie Gibbons
Vice President, Implementation and Training Department NextGen Healthcare Information Systems, Inc

2. This certificate has been awarded to:
Christopher Ross
On the 19 th
day of November 2012
For the successful completion of the
NextGen® EPM Certified Professional program
Cert No.
Implementation and Training Department Representative
09386