The document discusses principles of holistic information governance. It outlines 10 principles: 1) information is an asset, 2) information has purpose, 3) information has sources and targets, 4) information has deadlines, 5) information has consumers, 6) information carries obligations, 7) information carries risks, 8) information has many forms, 9) information isn't immortal, and 10) information demands accountability. The presentation provides explanations and examples for each principle and emphasizes that information governance is important for businesses and allows organizations to get work done effectively.

1. Principles of Holistic Information
Governance
Good Governance is Good Business
ARMA Calgary Chapter
May 13, 2013
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2. Information governance is about …
 Records
 Security
 Info architecture
 Storage
 Acceptable use
 Etc.
GETTING STUFF DONE!!!
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3. Principles of Holistic Information Governance
(PHIGs)
1. Information is an asset
2. Information has purpose
3. Information has sources & targets
4. Information has deadlines
5. Information has consumers
6. Information carries obligations
7. Information carries risks
8. Information has many forms
9. Information isn’t immortal
10. Information demands accountability
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4. Information is an asset
Belongs to the org – not the person
 Device, location are irrelevant
Costs of acquisition, maintenance
Value may depreciate over time
Residual value
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5. Information has purpose
Understand what you’re using information for
Different orgs can use the same info for different purposes
What does your info do?




Cause action
Help plan
Support decisions
Inform / educate / entertain
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6. Information has sources & targets
Where are you getting your info & where are you sending
it?
 Internal or external
 Social media
 Cloud
Can you trust the sources?
What will the recipient do with it?
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7. Information has deadlines
 When do you really need it?
 Is real-time really necessary?
 What do you do when you don’t get it in time?
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8. Information has consumers
 It’s about more than just security
 Who can have or use it?
 How do you get it to them?
 What can they do with it?
 You have to get your product (information) to market
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9. Information carries obligations
 What are your social, regulatory, compliance obligations
 Historical perspective
 Multiple jurisdictions
 Data sovereignty
 Self-imposed / business vs. Statutory
 Most stringent wins?
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10. Information carries risks
 Too much or not enough?
 Bad decisions or analysis paralysis?
 What if it leaks?
 Legal, FOIP/FOIA/ATIP
 Risk profile
 Probability of occurrence
 Impact of occurrence
 Litigation frequency
 Costs of mitigation vs. Impacts of occurrence
 You can’t protect against everything
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11. Information has many forms
 How are stakeholders interacting with it?
 What kinds of devices?
 Where are they accessing?
 Passive or active interactions?
 Do your consumers become contributors?
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12. Information isn’t immortal
 Most information doesn’t last forever
 Get rid of it when you can
 Legally defensible destruction is only one aspect
 If it still has business value, keep it
 De-clutter, become info-efficient
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13. Information demands accountability
 C-level, single role accountability
 Typical CIO focus is infrastructure
 ½-step below CEO, ½-step above rest of C-suite
 Stakeholder input, 1 person accountable
 No room for bias
 Balance business objectives against compliance & risk
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14. Wrapping it up
 Time to switch
 Risks -> Benefits
 Cost -> Value
 Policies -> procedures -> education -> tools
 Review & repeat as required
 It doesn’t have to be perfect, good enough is good
enough
 Focus on business first
 Balance business benefits against compliance, risk
 Approach depends on org type & info type
 Information governance is about getting business done
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15. Additional Resources
The Blog posts that started this
 Principles of Holistic Information Governance
 Chris Walker, April 2013 (updated broken link 2014-01-19)
 Policies First – Holism in Information Governance
 Chris Walker, February 2013
 Governance Sucks but Doesn’t Have To
 Chris Walker, September 2012
20 Information Governance Questions and Answers
Webcast
ECM Maturity Assessment
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16. Thank You
Good Governance is Good Business
Chris Walker
Business Development Manager, Services, Western Canada
walkerc@opentext.com
+1 780 270 5359
Skype christianpwalker1
Twitter @chris_p_walker
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