1. C H R I S E R I K S E N
PHONE 713-826-2916 • E-MAIL SKAG_2002@ATT.NET
SUMMARY
Progressive experience supporting multiple web and client server based mission critical applications;
gathering requirements and creating applications for monitoring and maintenance of end user
support functions for mission critical business processes; maintaining databases and database
management applications and data integration solutions using VB6, VB.Net, MS Access, MS Excel
and PL/SQL; and programming enhancements and maintenance fixes for web- and PC-based
mission critical business applications using C# in both Windows Forms and .NET Framework.
Bachelor's degree in Computer Information Systems.
EXPERIENCE
May 2010 – Oct 2015 Nabors Corporate Services: Support Analyst, Senior Technical Support Analyst
Support Analyst:
 Provided production support for mission critical in-house developed purchasing web based
supply chain application suite (Nabors Supplier Gateway modules myPayables, myPurchasing
and Supplier Administration).
 Coordinated application change control process for deployment of new application releases to
production environment by creating all necessary instructions and documentation and
identifying all needed resources and personnel.
 Analyzed production data to resolve user reported issues writing queries and procedures in
PL/SQL to update, maintain and correct data entry errors in Oracle 9, 10 and 11 database
environments.
 Documented user steps required to reproduce errors and participated in testing of code fixes.
 Created and automated Excel spreadsheet to track user reported issues for resolution, data
fixes, defect fixes and enhancement requests.
 Created application processed transaction reports to identify data discrepancies caused by user
reported application issues.
 Created detailed reports for purchasing, trending, audit, and regulatory compliance specific
issues and analysis.
Support Development Analyst:
 Developed repository of advanced SQL scripts, reports and PL/SQL stored procedures for
trouble shooting data issues and preparing data for application development and testing.
 Maintained and enhanced help desk ticket analysis solution in MS Excel 2000/03/07/10/13
to track issues for project development.
 Documented software errors and steps required to reproduce errors and participated in
testing of code fixes.
 Created and automated Excel spreadsheets to track test cases for testing defect fixes and
enhancement requests for QA of application release.
Support Business Analyst:
 Gathered project requirements from end users to determine needed enhancements to enable
additional functionality.
 Documented user workflows, business objectives, and training needs.
 Wrote standard application release notes to insure proper training of end users of new
features and updates.
Apr 2009 – May 2010 Management Consulting Group (BMC Software Contract work): Business Analyst, Developer
Analyst
 Enhanced and developed Excel (2000, 2003, and 2007) data collection and financial analysis
tools with graphs and charts to support web based data entry and consolidation application.

2. C H R I S E R I K S E N
PHONE 713-826-2916 • E-MAIL SKAG_2002@ATT.NET
 Reduced solution from 16 separate Excel workbooks to single master workbook with 12 tabs
that generated a final solution Excel workbook report with a dynamic number of tabs
composed of data supported with tables and charts.
 Gathered project requirements from end users and used logical data modeling to redefine
current web based data entry and consolidation application and determine needed
enhancements to enable additional reporting functionality.
 Created mockup of proposed solution using MS Access and Excel 2003/2007 to be emulated
in VB .Net and VB for Windows Forms for a client/server solution utilizing SQL 2005
databases on both the client and server.
 Documented user workflows, business objectives, and training needs.
Oct 2004 – Jan 2009 Waste Management, Inc.: Business Analyst, Developer Analyst
Began as Associate Business Analyst (Support Analyst), promoted to Associate Development Analyst
(Technical Support Analyst), then to Development Analyst I.
Business Analyst (Support Analyst):
 Provided support for the deployment and production use of point of sales application
FASTLANE to over 600 sites for mission critical business needs.
 Documented user workflows, business objectives, and training needs.
 Maintained and enhanced Remedy (help desk) ticket analysis solution in MS Excel 2000/03
that required data retrieval from MS Access 2000 and Oracle 9i databases for use in pivot
table and graph/chart analysis.
 Documented software errors and steps required to reproduce errors and participated in
testing of code fixes. (Site Threshold Limits, multi-continuous scale indicator signal, restaging
ticket changing completed ticket status).
 Wrote queries and procedures in PL/SQL to update and maintain data, reducing data entry
time and errors.
 Wrote queries to extract legacy data from MS Access 97 and 2000, MS SQL 2000 and Oracle
databases into MS Excel 2000/03 spreadsheets for end user data analysis and management.
(Site Threshold Limit, Overweight Vehicles, User Logon Audit, Customer Contract Analysis).
Associate Development Analyst (Technical Support Analyst):
 Using conceptual and logical database modeling, designed data management tools using VB6
and VBA in MS Access 2000 (FASTLANE Access Conversion Tables) and Excel 2000 (Data
Validation Tool), that reduced data validation process from eight hours to one for moving
data from legacy databases into centralized Oracle 9i databases used by FASTLANE.
 Gathered project requirements from end users and used logical data modeling to consolidate
several non-related databases and develop the consolidated database management system
using VB 6 and VBA for MS Access 2000, the Site Information Repository database (MS
Access 2000), a one-point database used to track and manage site information for support
functions.
 Designed support tools using Visual Basic (PC Services, Surcharge, and Backup) that reduced
time needed to provide end user support and daily support activities and management for
mission critical business processes.
 Developed Surcharge tool in Visual Basic to automate pricing update in production and
generate end user email notice of price change.
 Wrote standard operating procedure manuals for mission critical business processes and
common software application training guides to reduce amount of time needed and insure
proper training of new personnel.
 Developed PC Services tool in Visual Basic to remotely manage end users’ computers.

3. C H R I S E R I K S E N
PHONE 713-826-2916 • E-MAIL SKAG_2002@ATT.NET
 Developed Backup tool in Visual Basic to determine when sites fail to send current database
backup file. Tool generated Excel spreadsheet for trending analysis of sites that had consistent
backup failures.
Development Analyst:
 Responsible for maintaining production application (FASTLANE) code for unattended point
of sales systems entry station interface to web based server application and PC based client
application using C# for Windows Forms and .NET Framework.
 Developed and tested code required for fixes and enhancements for production application in
C# for Windows Forms and .NET Framework. (FASTLANE client, unattended server and
entry station interfaces).
 Provided technical support and code review for newly acquired third party application for
integration within in house developed applications. (Trash Monitor Plus in MS Access 97
upgraded to MS Access 2000 and 2007 using SQL 2000 as backend database upgrading to
SQL 2005 database to eventually integrate with Oracle 9i and 10g databases).
May 1996 – Nov 2004 United States Marine Corps: Personnel Records Management Clerk, Combat Correspondent,
Layout Editor, Bureau Chief, Distribution Chief
 Consolidated order tracking, expense reports and service record books through the use of
logical and conceptual database modeling and VBA to integrate both unrelated databases and
a manual tracking system, resulting in a significant reduction of data entry errors.
 Created personnel attendance tracking process and report in Excel for daily reporting of troop
strength and status and location for infantry battalion of over 800 while deployed overseas.
 Utilized conceptual and logical database design principles and VBA to design a database used
for tracking stories run in base newspapers and submitted to external media sources.
 Wrote standard operating procedure manuals.
SKILL SUMMARY
 Organizing complex projects, defining project priorities and delegating tasks; breaking a large
project down into smaller pieces to prioritize goals and work under short deadlines without
sacrificing creativity.
 Translating ideas into concrete written or visual form to share with individuals of all levels.
 Designing, developing and maintaining business production applications and project support
applications.
 Supporting business applications to include troubleshooting PC hardware, software and
connectivity issues.
 Creating data integration solutions between MS Access, MS Excel, MS SQL Server and Oracle
databases using VB and VBA.
 Conceptual and logical modeling for designing, developing and maintaining relational databases,
database applications and project support applications.
 Coding in C# for Windows Forms and .NET Framework
EDUCATION
Dec 2015 Lone Star College, Houston, TX
Associates Applied Science – Programming Specialist, Cum Laude, Phi Theta Kappa
Dec 1994 University of Houston-Downtown, Houston, TX
BBA, Computer Information Systems

4. C H R I S E R I K S E N
PHONE 713-826-2916 • E-MAIL SKAG_2002@ATT.NET
PROFESSIONAL EDUCATION
Jan 2014 Lone Star College
Advanced Visual Basic, Advanced C##, Advanced Programming Design and
Implementation
Aug 2013 Lone Star College
Visual Basic, C##, System Analysis and Design, Fundamentals of Computer
Programming
Apr 2008 Oracle University
Oracle Database 10g; SQL Tuning
Sept 2007 Hands On Technology Transfer
C# 2.0 Programming for Windows Forms and .NET Framework
Sept 2006 Hands On Technology Transfer
PL/SQL
Aug 2005 Hands On Technology Transfer
Visual Basic