1. CHRISTOPHER BRUMFIELD
2611 Hardwood Avenue, Lancaster,OH 43130 | (740) 503-0581 | cbrumfield1984@yahoo.com
SUMMARY
ITwith 2+ years of professional experience,andisa dedicated worker,willwork to the
bestof abilities and will guaranteethefinal product.Will pay closeattention to detail,
and will never leavea job unfinished. Ableto adaptto any situation,and amwillingto
learn and or try differentthings. ITSpecialistthatabsolutely lovestakingon new
tasks/projects and responsibilities.Wouldloveto bepartof a teamand company thatI
can eventuallyretirefrom.
EXPERIENCE
11/2013- Present Senior Lead Help Desk Technician, CCS ITSolutions (Circleville,OH)
· Responsiblefor of all students,staffand customer sites throughoutOhio.Performed
troubleshootingto resolveescalated supportticketsfromother Helpdesk Staff
members.Would updatesoftware,WindowsUpdatesif needed.If hardwarewould fail
on their computer,would swap outthenecessary partby hand.
· Createand maintain desktop deploymentlaptopanddesktop imagesused by faculty,
teachers and students.
· Provided administrationof web contentfilteringforall computersthroughoutthe
school.Lightspeed Systemswould preventfaculty,teachersand studentsfromgoingto
certain unwanted sites.Customweb filteringwasprovided forcustomerswith more
stringentInternetbrowsingpolicies.
· Would add/ changenewor existingsites in our GFI RemoteManagementsystem,
which was used for diagnosisand troubleshootingissuesof clientsites. Maintained GFI
Remote Managementsystem,a tool thatpermitted supportstaff to useRemote
Connectivity to resolvetechnicalissuesatcustomer sites.
7/2012 –11/2013 Lead Help Desk Technician,EquipmentCoordinator eSchool Consultants (Columbus,OH)
· Troubleshootingand Resolutionof escalated supportissuesfromHelp Desk faculty,
teachers and students
· Createand maintain laptop anddesktopdeploymentimages used by faculty,teachers
and students.
· Responsiblefor shippingall equipmentoutto faculty,teachersand students,I would
haveto keep track of all equipmentthrough MicrosoftWord documentsandMicrosoft
Exel spreadsheets.
9/2010 –12/2011 Culinary LANManager, BradfordSchool (Columbus,OH)
· Responsiblefor servers/routersandworkstationsthroughouttheCulinary building.
· Expanded faculty network by addingmultiplewirelessaccesspoints,workstationsfor
faculty and students.
· Provided end user trainingof PolyvisionSmartBoardsto faculty members

2. Page2
COMPETENCIES
ComputerProgramming
· HTML, CSS, JavaScript,andVisual Basic
Software
· MicrosoftWindowsXP,Vista,7,8,8.1
· MicrosoftServer 2003,2008(Standardand Web editions)
· Linux –Ubuntu,Fedora
· MicrosoftOffice2003-2013
DesktopSupport
· Computer Hardwarereplacement(PSU,SystemBoard,Storage/Optical devices)
· Technical ProblemSolving(remote/web,phone,and faceto facesupport)
ComputerNetworking
· Router Configuration-Cisco 500wirelessrouter configuration
· Network Security-WirelessLANsecurity,WPAandWPA2
· Cat5 and Cat6 Network cablecreationand connectivity to end user devices
· Purchaseandimplementation of routers,switches,cables,drop down jacks,Windows
Server 2008
EDUCATION
2010 - 2011 Associateof Applied Businessin Computer Networking, Bradford School
REFERENCES
Professional references areavailableuponrequest.