Find out how Conversational AI can deliver significant efficiencies to HR Teams & valuable employee experiences.

1. Delivering significant efficiencies &
valuable employee experiences.
Transforming HR with
Conversational AI

2. 2www.humley.com
The challenge for HR Teams
HR professionals are invaluable to an organisation
because of their unique oversight into the business.
Yet, their roles are bogged down with daily repetitive
administration tasks, taking valuable time away from
focusing on strategic initiatives which support the
company’s objectives such as training and certification
pathways for employees and building a pipeline of high
quality job candidates.
Average time wasted by HR staff
reading and responding to unnecessary
emails. Forbes
2.5 hours
40 million
Average number of hours lost by HR
staff completing repetitive
administration tasks . HR Executive

3. 3www.humley.com
The challenge for HR Teams
• Answering employee queries costs HR
staff time and stops them focusing on
strategic developments.
• Systems are distributed and even the
most centralised systems have multiple
forms and access routes. Employees
don’t want to navigate all of these
systems.
• Employees don’t want to go through
HR departments for sensitive issues.
• Low productivity across the workforce.
• Negatively impacted employee morale and
satisfaction leading to higher staff turnover.
• Lack of consistency in messaging and
compliance with information.
• Poor visibility of employee insights.
• High costs through unused systems and
wasted resources.
• Loss of focus on strategic objectives for HR
Team.
Resulting in…Challenges with existing HR processes

4. 4www.humley.com
What is Conversational AI?
Conversational AI Assistants are the application of a set of
technologies, such as Natural Language Processing and Machine
Learning automated voice and chat messaging platforms.
AI Assistants enable users to make requests, perform actions and
interact with a variety of complex systems in a natural way, delivering
faster and more meaningful responses leading to improved
satisfaction and efficiencies.

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More than a Chatbot…
Conversational AI enables organisations to achieve even greater transformational benefits and efficiencies
than the average chatbot through its application of Intelligent Automation technologies.
Chatbots Conversational AI
• Typically keyword and rule driven, based on
predefined scripts and outcomes.
• Replicates human interactions, to help users find
complex and diverse knowledge and data.
• Navigation based rather than intent discovery
and adaptive responses.
• Understands context and learns continuously from
every user interaction.
• Improvements are driven by explicitly changing
rules and outcomes to satisfy user
requirements.
• A constantly learning AI driven experience that
suggests new content based on customer and
employee inputs
• Typically fail when user input varies from
narrow pre-trained entries.
• Can switch or break out to new queries, without
losing its original context.

6. 6www.humley.com
How is Conversational AI deployed for HR?
Common HR Requests & Tasks automated by Conversational AI Assistants:
Administration Tasks:
Annual Leave Requests, Expenses,
FAQs & Policy Queries, Payroll & Bonus
Information, Time Sheet Management,
Desk & Meeting Room Booking,
Employee Information Requests
Employee Engagement:
Employee Wellness,
Recognition & Benefits,
Grievance Handling,
Employee Feedback
Recruitment:
Interview Screening, CV
Submission, Candidate
Review & Approvals

7. 7www.humley.com
Introducing Humley HR Assistant
Humley HR Assistant enables rapid deployment of conversational interfaces for People Teams. Humley deploys
Intelligent Automation technologies, including Natural Language Processing, AI, and Machine Learning, to
deliver 24/7 Conversational Assistants to enterprises resulting in operational efficiencies and improved HR and
employee experiences.
Key Features:
Out of the box HR interactions – ready to deploy or
customise
Most comprehensive integration of 3rd party HR
vendor solutions - Sage, Oracle, Zoho, Workday,
BambooHR, SAP and many more
Omni channel Support – Voice, Message, Webchat
Personalised & natural chat functions
Global - 13 languages & growing
User friendly, simple to use & automatic set up
Task Automation & management
Best of breed AI

8. 8www.humley.com
Benefits - 80% of HR Requests automated
Enable People Teams to focus on more
rewarding and strategic initiatives such as
training and recruitment through automating
the processing of HR communications &
requests.
Improve employee engagement through
accuracy of decision making & 24/7 access
through multiple user channels (digital &
voice).
30% time saving for
HR Teams
Improved Employee
Engagement
Scale on demand
Enable leaders to scale up their
operations on demand without placing
additional pressure on existing teams or
requiring recruitment.
Humley’s platform is 300% faster to
deploy than other leading chatbot
providers, enabling rapid ROI
Humley takes the complexity out of
AI, utilising best of breed technology
to create a no code approach for
users.
Gain greater insights into employees
with prebuilt dashboards and reports,
tracking all the metrics that you need.
Rapid ROI Enhanced Employee
Insights
No Code

9. 9www.humley.com
If you are interested in finding out
more about the benefits of
Conversational AI Assistant for HR,
get in touch today set up a
30-day free trial.
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