A Spotlight On Phrases To Grow Your Circles

1. PHENOMENALLY POLITE
A SPOTLIGHT ON PHRASES TO GROW YOUR CIRCLES

2. POLITE VERBAL PHRASES
• “Hello”
• “How Are You?”
• “May I ….”
• “Could you…”
• “Would you mind…”
• “I would like…. “
• “Let me know…”
• “If it’s ok with you, I’m going to…”
• “Let me find out for you…”
• “Please”
• “Thank you”
• “Please excuse me”
• “I think you might be mistaken”
• “I am sorry”
• “Could you repeat that please?”
• “Certainly”
• “You are welcome”
• “Yes” and “No” (rather than “Ya” and “Nope")
• “Yes, Ma’am” and “No, Ma’am”
• “Yes, Sir” and “No, Sir”

3. IMPOLITE VERBAL PHRASES
• “Hey”
• “Ya” and “Nope”
• “Who are you?"
• Orders (“Do this…”, “Give me…”)
• “You are wrong.”
• “I want…” (instead of ”I would like…”)
• “Can I…” (rather than ”Would it be alright…”)
• “Get…”
• Slang
• Derogatory names and phrases
• Inappropriate name calling
• “I don’t like…”
• “Whatever”

4. “Politeness is the
chief sign of Culture”
-Baltasar Gracian, author of The Art of Worldly Wisdom

5. IMPOLITE CONVERSATIONAL CUES
• Interrupting someone while they are speaking
• Impatience
• Undivided attention (electronics or other distractions)
• Not engaged (bored)
• Inserting a secondary conversation between the
current conversation
• Shouting
• Being superficial or exaggerated in response
• Opposition without opened mindedness to the other person
• Not observing the word ”Stop” or not wishing to continue
• Insulting the other person for speaking
• Negativity
• Being overly exaggerated with sarcasm in response
• Being pushy and insistent
• Eavesdropping on the conversation between others
• Gossiping about someone else
• Spreading rumors
• Talking negatively of others
• Speaking at a higher or lower level than the other person
• Using vocabulary or language that is not understood
• Speaking in a demeaning manner to another
• Inappropriate tone variation
• Dressing sloppy
• Using body language to indicate mockery toward a speaker
• Leaving a conversation abruptly before it is over without reason

6. @cultureofkind
cultureofkind@gmail.com