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INTRODUCTION
The challenge for multinational communication has
never been greater. Few of us are aware of our own
cultural biases because cultural imprinting begun at
a very early age. No two people belonging to the
same culture are guaranteed to respond in exactly
the same way. However, generalizations are valid to
extent that they provide clues on what you will most
likely encounter when dealing with members of a
particular culture.
01
02
High-context cultures (Mediterranean,
Slav, Central European, Latin American,
African, Arab, Asian, American-Indian)
leave much of the message unspecified,
to be understood through context,
nonverbal cues, and between-the-lines
interpretation. By contrast, low-
Context cultures (most Germanic and
English-speaking countries) expect
messages to be explicit and specific.
A country's industrialization may
not be determined by the degree of
industrialization, but rather
whether it falls into a high-
context or low-context culture. All
international communication is
influenced by cultural differences
- even the choice of medium can
have cultural overtones.
Some cultures think of time as a
linear commodity to "spend,"
"save," or "waste". Other cultures
view time synchronically, as a
constant flow to be experienced in
the moment. In sequential
cultures, business people give
full attention to one agenda item
after another.
In synchronic cultures (including
South America, southern Europe and
Asia) the flow of time is viewed
as a sort of circle, with the
past, present, and future all
interrelated. This viewpoint
influences how organizations in
those cultures approach deadlines,
strategic thinking, investments
and developing talent.
In cultures with high affect,
people show their feelings
plainly by laughing, smiling,
grimacing, scowling, and
sometimes crying, shouting,
or walking out of the room.
Members of neutral cultures
do not telegraph their
feelings, but keep them
carefully controlled and
subdued.
People in neutral cultures
are more careful about the
amount of emotion they
display. Emotional
reactions are found to be
least acceptable in Japan,
Indonesia and the U.S., and
most accepted in Italy,
France, the UK and
Singapore. When expressing
ourselves, we look to
others for confirmation of
our ideas and feelings.
It's easy to
sympathize with the
Dutch manager and his
frustration over
trying to reason with
"that excitable
Italian". After all,
an idea either works
or it doesn't work,
and the way to test
the validity of an
idea is through trial
and observation.
What's proper and
correct in one culture
may be ineffective or
even offensive in
another. No culture is
right or wrong, better
or worse, just
different. The key to
cross-cultural success
is to develop an
understanding of, and a
deep respect for, the
differences.
APR 0505.pptx

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APR 0505.pptx

  • 1.
  • 2. INTRODUCTION The challenge for multinational communication has never been greater. Few of us are aware of our own cultural biases because cultural imprinting begun at a very early age. No two people belonging to the same culture are guaranteed to respond in exactly the same way. However, generalizations are valid to extent that they provide clues on what you will most likely encounter when dealing with members of a particular culture.
  • 3.
  • 4. 01 02 High-context cultures (Mediterranean, Slav, Central European, Latin American, African, Arab, Asian, American-Indian) leave much of the message unspecified, to be understood through context, nonverbal cues, and between-the-lines interpretation. By contrast, low- Context cultures (most Germanic and English-speaking countries) expect messages to be explicit and specific. A country's industrialization may not be determined by the degree of industrialization, but rather whether it falls into a high- context or low-context culture. All international communication is influenced by cultural differences - even the choice of medium can have cultural overtones.
  • 5.
  • 6. Some cultures think of time as a linear commodity to "spend," "save," or "waste". Other cultures view time synchronically, as a constant flow to be experienced in the moment. In sequential cultures, business people give full attention to one agenda item after another. In synchronic cultures (including South America, southern Europe and Asia) the flow of time is viewed as a sort of circle, with the past, present, and future all interrelated. This viewpoint influences how organizations in those cultures approach deadlines, strategic thinking, investments and developing talent.
  • 7.
  • 8. In cultures with high affect, people show their feelings plainly by laughing, smiling, grimacing, scowling, and sometimes crying, shouting, or walking out of the room. Members of neutral cultures do not telegraph their feelings, but keep them carefully controlled and subdued. People in neutral cultures are more careful about the amount of emotion they display. Emotional reactions are found to be least acceptable in Japan, Indonesia and the U.S., and most accepted in Italy, France, the UK and Singapore. When expressing ourselves, we look to others for confirmation of our ideas and feelings. It's easy to sympathize with the Dutch manager and his frustration over trying to reason with "that excitable Italian". After all, an idea either works or it doesn't work, and the way to test the validity of an idea is through trial and observation.
  • 9.
  • 10. What's proper and correct in one culture may be ineffective or even offensive in another. No culture is right or wrong, better or worse, just different. The key to cross-cultural success is to develop an understanding of, and a deep respect for, the differences.