1. Find out why ISG is the
perfect shopfitter for
your store.
The
perfect
fit.
2. Why ISG?
2 3
People
The right people for each
shop fit page 6
Consistent
Dedicated to delivering a high
quality project, every time page 16
Experience
Large shopping centres, bespoke joinery
and store-in-store page 12
Sustainable
Read our 2020
Sustainability Vision page 11
Flexible
Working to tight deadlines and within
challenging environments page 16
3. Our global reach
United Kingdom
Birmingham
Bradford
Bristol
Cardiff
Chorley
Exeter
Glasgow
Huntingdon
Ipswich
Leeds
Liverpool
London
Manchester
Reading
Whitstable
Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Holland
Italy
Luxembourg
Spain
Sweden
Switzerland
Russia
Thailand
Australia
China
Beijing
Shanghai
Hong Kong
Japan
Malaysia
Macau
Singapore
South Korea
Qatar
UAE
Abu Dhabi
Dubai
South Africa
Brazil
ISG has an extensive
international office network
delivering fit out, construction,
engineering services and a
range of specialist solutions,
delivered by local people and
supply chains.
4 5
4. We pick the best
people to deliver
your shop.
Our people are focused, consistent and
dedicated to every shop fit – no matter
the size or sector. Communication
is key, we work closely with our
customers to deliver the quality of
work they expect. Named as the UK’s
number one shopfitter, we combine
our experience with our global reach of
suppliers, and we are confident in the
quality of work we deliver – every time.
People
isgplc.com/retail
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7
“I have known ISG and ISG’s business for
over 15 years so they weren’t new to me.
For me it was a no brainer to use them.”
Ray Clacher, Gieves & Hawkes
Winner of two NAS Design Partnership Awards 2015 –
“Best in Retail” & “Best British Heritage Building”.
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5. “ISG went over and beyond what they
needed to do. From beginning to end, they
have been vital in making the store what it is
today, so we are very happy. ISG has one of
the best group of guys I have worked with in
15 years – I am very impressed.”
Peter Bracken CEO, The Toy Store
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John Lewis, Birmingham
Selfridges, Birmingham Brent Cross Shopping Centre, London
Watches of Switzerland,
Oxford StISG joinery facility, Whitstable
8
6. ISG is committed
to being a
sustainable
business.
Our 2020 Sustainability Vision has
been produced to provide ISG
with an ambitious sustainability
strategy for the years leading up
to and including 2020. It covers a
wide range of environmental, social
and economic issues including our
business, stakeholders, resources and
communities.
Sustainable
10
Open doors weekend
ISG Academy
University recruitment day
Fundraising for CARE
Joinery apprenticeships
Women in
construction event
isgplc.com/retail
10 11
7. High Street
Please click on each title for specific examples of our work.
Luxury
Shopping Centres
Store-in-store
Supermarkets
Banking
Department Stores
Aviation
Experience
13
Asda
Gieves & Hawkes
Hackett London
Halfords
Hammerson
Home Retail Group
House of Fraser
JD Sports
John Lewis
Lloyds
Longchamp
Louis Vuitton
Marks & Spencer
Morrisons
Nike
Paul Smith
Qela
RBS
Sainsbury’s
Selfridges
Tesco
The Toy Store
TSB
Uniqlo
Waitrose
Watches of Switzerland
Our customers include:
ISG has been at the top of the Retail Week Shopfitter’s League table for three
years in a row. ISG works with many high-profile retailers, some of which wish
to remain anonymous. The above represents a sample of our customer base.
isgplc.com/retail
12 13
8. High Street Gieves & Hawkes*
Hackett London*
Halfords
Monsoon
Post Office
Primark
Uniqlo
The Toy Store
Victoria’s Secret
Watches of Switzerland
Our customers include:
“ISG went over and beyond what
they needed to do to make sure
the job was finished on time. From
beginning to end, they have been
vital in making the store what it is
today, so we are very happy.”
Peter Bracken, The Toy Store CEO
The Toy Store, Oxford Street
*printed case studies available
9. The Toy Store
The Toy Store selected ISG to deliver its
very first store in the UK. The company’s
headquarters, based in Dubai, will use the
new Oxford Street-based flagship as a
vehicle to expand into Europe.
On-site building began in May, and completed in
September, ready for the shop’s opening. The work
included fitting the shop’s 27,000 sq ft ground and first
floor with all core and non-core fixtures and fittings. The
team adapted to unexpected requirements such as
re-designing a sweet store written into the brief at the
last minute.
Adding value
The ISG team used its building expertise to assist the
architects in creating workable designs when the originals
did not suit the space. Due to the central location of the
store, the team had to overcome delivery restrictions. In
line with ISG’s sustainability values, we designated a waste
removal carrier which also facilitated segregation
for recycling.
Clear communication
Collaborative planning sessions were held with
sub contractors and suppliers at pre-development stages,
while weekly meetings were held with central management
throughout. Maintaining a transparent relationship ensured
that all parties were involved in each stage of development,
allowing ISG to meet the customer’s high expectations.
For more case studies visit
isgplc.com/highstreet
Customer
Toy Store
Value
£3.6m
Programme duration
16 weeks
Completion date
September 2015
approach design planning waste disposal
Collaborative Flexible Sustainable
Start on site
May 2015
Core and non-core
fixtures and fittings
Creating new designs
with the architects
Opening the store
to deadline
September 2015
NEW
ENTRANT
TO UK
MARKET
11. Sainsbury’s Thanet
ISG was awarded the 75,000 sq ft
Sainsbury’s store in Thanet. This was
the first Sainsbury’s scheme to trial the
effectiveness of a comprehensive Building
Information Modelling (BIM) process.
BIM is a process involving the generation and management
of digital representations of physical and functional
characteristics of buildings.
Adding value
This project was split into two phases. Phase one was
completed in 32 weeks, in time for the store’s first launch
in November 2014. This included the new-build on stilts
with car parking for 780 cars and provisions for petrol
filling stations. This required ISG to establish a benefit from
the use of BIM. ISG and Sainsbury’s worked together to
identify its BIM needs going forward and the data it would
require in the system. The in-depth analysis enabled ISG to
tailor the programme to suit Sainsbury’s long-term.
Clear communication
Phase two was completed within 20 weeks. This included
the demolition of the existing store and ground remediation
in preparation for the further retail development. ISG
overcame the challenge of finding affordable waste removal
by working with authorities to establish a solution which
saved the customer substantial project costs.
Both phases include the new highway construction under
s278 & s38 agreements. The team overcame the challenges
posed by the fast-track delivery programme and project
costs.
For more case studies visit
isgplc.com/supermarkets
Customer
Sainsbury’s Stores Ltd
Programme duration
52 weeks
Completion date
April 2015
Sainsbury’s scheme
to trial BIM
fast-track delivery
programme
waste & contamination
disposal
First Reliable Efficient
Start on site
March 2014
Phase one completed
in 32 weeks
Phase two completed
in 20 weeks
Managed cost
challenges
Opening the store
to deadline
November 2014
12. “ISG has continuously proven
their ability to be a competent
and well organised principal
contractor.”
Keith Philpott CDMC L&M
Shopping
Centres
West Quay
Brent Cross
Queensgate
Yate Riverside
Tunsgate
Our customers include:
West Quay Shopping Centre, Southampton
13. Brent Cross
In early 2013, ISG was awarded the £7.2m
fit out project to deliver the West Court
extension in Brent Cross Shopping Centre,
London. The work was carried out during
opening hours, without interruption to
shoppers.
Over the course of 65 weeks, this project was split into
multiple tasks including the replacement of the skylight, the
creation of two large shopping units (internal and external) and
future proofing the construction works for later plans to deliver
a ten screen cinema.
Working in a live environment
Before the works could begin the existing steel structure of the
glass atrium had to be removed, which ISG enacted using the
largest tower crane in London. The customer was also anxious
not to disrupt its customers and avoid platforms that rested
on the central floor space, so ISG installed and continually re-
designed suspended crash decks throughout the project.
The existing West Court skylight was then reconfigured
at a high level, and impressed with new lighting, a smoke
curtain and vent systems for a Life Safety system. Following
this, ISG demolished and amalgamated five units to create
one large one for a new tenant – this required a new steel
work mezzanine and skylights to be installed. Finally, we
built an external standalone unit for Regis hairdressers by
entrance six. This formed part of the future proofing works
that consisted of 30m deep, 750 sleeved piles with a 1000m
concrete slab which would later facilitate a ten screen cinema.
For more case studies visit
isgplc.com/shoppingcentres
Customer
Hammersons
Value
£7.2m
Programme duration
65 weeks
Completion date
November 2014
at project
completion
suspended crash
deck solution
by recycling 90%
of materials
Zero defects Innovative Sustainable
Start on site
August 2013
Existing steel
structure removed
Skylights reconfigured
and installed
Regis Hairdresser
unit built outside
Opening the centre
to deadline
November 2014
14. “The ISG team has approached
all the challenges of fitting out
the full line department store
with passion, creativity and a
commitment to excellence.”
Jamie Strathearn Construction Programme Manager,
John Lewis Partnership Property Services
Department
Stores
Fenwick
House of Fraser
John Lewis
Marks & Spencer
Selfridges
Our customers include:
John Lewis, Birmingham New Street
15. John Lewis
In 2015, ISG delivered the fit out of John
Lewis’ new store above Birmingham New
Street – one of the Partnership’s largest
stores outside of London.
As part of the development of Birmingham New Street,
the busiest train station outside of London, ISG fitted out
four floors from a developer shell to a high specification
retail environment over a fast-track programme of
33 weeks.
The team began by building the raised access floor on
the ground level, before adding ceramic tiles to all other
floors, installing new lifts, and forming an enclosure
around the escalators and atrium. To finish, advanced
LED lighting and sprinkler systems were incorporated,
before the final fit out finishes were delivered.
Challenging logistics
The project was logistically very challenging to enact, with
restricted access for deliveries, and a very public location
with heavy footfall near the station. However, ISG created
a bespoke delivery process with an off-site holding area
for materials to be kept until they were needed on site;
the team also created a complex programme plan for
completing the floor screed within the allotted time frame.
Both John Lewis and ISG had rigorous sustainability
objectives, which were adhered to throughout the project.
The store was successfully opened in September 2015.
For more case studies visit
isgplc.com/departmentstore
Customer
John Lewis
Value
£15.5m
Programme duration
33 weeks
Completion date
September 2015
fast-track delivery
programme
delivery process
created
minimal carbon
emissions
Reliable Bespoke Sustainable
Start on site
January 2014
Built raise-access floors
on level one
Enclosure built around
staircase & escalators
Fit out finishes
delivered
Opening the store
to deadline
September 2015
16. Luxury Retail A. Lange & Söhne
Armani
Billionnaire
Le Bon Marché
Louis Vuitton
Hugo Boss
Piaget
Paul Smith
Longchamp
Tod’s
Our customers include:
Louis Vuitton, Kuala Lumpur
17. Louis Vuitton
ISG was awarded the refurbishment
and expansion project of Louis Vuitton’s
two-storey flagship store in Kuala
Lumpur.
Situated in the Starhill Gallery, a luxury mall based
in the Bukit Bintang shopping district, this store was
a key piece of the brand’s portfolio and its footprint
needed to increase from 6,000 sq ft to 15,000 sq ft.
Delivered in three main phases to achieve Absolute
Completion, we engaged in significant coordination
with the millwork contractor, Redwood, and the
façade contractor, MBM, from the start. By working
sequentially across the store and in coordination
with the direct specialist contractors, we achieved
all targeted completion dates and ensured the timely
opening of the store to positive acclaim.
With a street frontage of 46m and a location
immediately adjacent to the Marriott Hotel’s main
entrance, logistics and minimising disruption to the
local area was paramount to our store delivery being
deemed successful. Through close coordination, we
managed to complete the store’s impressive expansion
with little interruption to adjacent retail and hotel
operations.
The store was delivered to a supreme luxury standard,
to the delight of the customer and its discerning clients.
The work was started in June 2013 and the store was
successfully opened in December 2013.
For more case studies visit
isgplc.com/luxuryretail
Customer
Louis Vuitton
Value
$1.2m
Programme duration
22 weeks
Completion date
December 2013
with all contractors
from the start
by achieving all
targeted completion
dates
luxury standard
achieved
Coordination Consistent Supreme
19. Banking
ISG is proud to be an approved contractor
for six major high street financial institutions in
the UK. Our appointment to carry out award
winning renovations is through frameworks
and our relationships date back in excess of
15 years. Projects have varied from full office
and branch fit outs, to installing ATM solutions
and replacing shop fronts.
Award-winning
ISG provides bespoke resources and supply partners to
transform our customer’s estate with a consistent brand
and image. Works are often completed out of hours to
avoid operational impact to the customer. Our team takes a
collaborative approach by conducting meticulous planning
with multiple stakeholders including security, IT, local planning
and consultants. ISG’s approach ensures full preparation
for the project delivery, including planning, consultation and
implementation.
In 2015 our team received 12 Client-People awards for
outstanding behaviour, good practice and customer relations.
ISG also received an RoSPA and GOLD CCS award for a
branch refurbishment in Chelmsford. The awards recognised
considerate construction, safety and occupational health in the
workplace.
Adding value
Our offer is diverse. In addition to supporting the branches, we
work in back offices and data centres providing engineering
solutions and resilience support. Furthermore, our ATM solution
team has a high success rate, providing skilled teams across
the country.
For more case studies visit
isgplc.com/banking
Expertise
Design guide
standards
Global engineering
guide standards
Responsible,
accountable,
consulted, informed
Key Events Schedule
KPI and
benchmarking targets
UK National coverage
Rapid speed to
market
Promote performance
targets
with 95% of
customers satisfied
approach to
working
approach to delivery
Quality Collaborative Flexible
20. Store-in-store Belstaff
Habitat
Hackett London
Home Retail Group
Hugo Boss
Our customers include:
“I just wanted to express
my appreciation with the
snag free handover today at
Salisbury. Thanks for all your
hard work.”
Piers Hunter, PM of Home Retail Group
Habitat, Newcastle-under-Lyme
21. Home Retail Group
ISG was awarded fit out projects
for Argos stores across the UK,
by parent company Home Retail
Group.
The projects were initiated as Home Retail
Group increased its market presence by
building a series of Argos concessions within
existing Homebase stores. In addition to the
completion of 20 Argos concessions, the ISG
team was selected to fit out Habitat mini-stores
simultaneously, all of which were situated within
existing Homebase stores.
The team completed all Argos concession
builds, and finished the Habitat programme at
the end of October – the last in the seven-month
programme.
Adding value
At each location, the team worked in both a
live environment and out of hours, in order to
minimise the impact on customers. ISG delivered
each programme within two weeks. Meticulous
planning, streamlining all direct processes and
close liaison with Homebase stores was central
to the projects’ successes.
Innovative design
The new look digital Argos stores include
concept browser tables and tablet terminals.
Their digital concessions can now be found
nationwide. Meanwhile, Habitat’s mini-stores
refreshed the brand and increased its visibility in
the retail market place.
For more case studies visit
isgplc.com/storeinstore
Customer
Home Retail Group
Value
£2.5m
Programme duration
7 months
Completion date
March 2015
delivery of 33
projects
fast-track delivery
programme
in working in live
environments
Successful Reliable Experienced
Start on site
February 2015
Planning with all
Homebase outlets
Fitting stores in a
live environment
Stores ready to
open to deadline
Opening the stores
to deadline
On-going
22. Hackett London, Regent St
Selfridges, Birmingham
Gieves & Hawkes, Savile Row
International Services Lounge,
Selfridges, Oxford Street
Lloyds, Ilford
15
“ISG communicated exceptionally
well throughout this project and
delivered a world-class lounge for
our customers.”
Allie Stenson Project Manager, International
Services Lounge, Selfridges, Oxford Street
14 15
23. We are flexible
and consistent in
all our projects.
Our vast experience allows us to
intelligently plan around tight deadlines
and restricted environments to deliver
your shop to a high standard.
Flexible “The ISG team has approached all
the challenges of fitting out the full
line department store with passion,
creativity and a commitment to
excellence.”
Jamie Strathearn Construction Programme Manager,
John Lewis Partnership Property Services
isgplc.com/retail
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