Marc-Antoine Lajus, Marion Revol, Laurent Bergère et Stéphane Lesoin, consultants Retail, Luxury & Customer Goods chez BearingPoint

1. 1NRF 2020
NRF 2020 – Key Takeaways
Trends & Technologies that will shape 2020

2. 2NRF 2020
NRF Big Show…for those who have never been there
40 000 visitors
attending 177 conferences
800 vendors spread over
4 football fields
10 store tours and
lot of kilometers…

3. 3NRF 2020
State of Retail 2019
Retail Trends
Technology Trends
Content

4. 4NRF 2020
Retail continues to go through radical transformation
20 retailers = 75% of store closures in 2019
Source: IHL Study Retail’s Renaissance 2019 / U.S. Retail Hot Buttons & U.S. Shopping Insights, Q1 2019; Nielsen TDLinx
Net Store Growth 2019 Net Store Growth 2007 - 2018
TOTAL Core Retail 54
Bars & Restaurants 2,911

5. 5NRF 2020
Department stores sales decrease by 6,8%
(Nov 2019 vs Nov 2018)
CONSUMER
PRICES
LABOR COSTRENT IN LOCATION
by 3.0%by 1.7%
Retail indicators
TRAFFIC
by -1%
Brick & Mortar retail remains under pressure
Department Stores and Malls at risk
Source: GroundTruth Study / Dematic 2019 / IHL Retail Renaissance Study
25% of malls will close by 2022

6. 6NRF 2020
E-commerce will not replace brick and mortar…
16% of sales made online
Source: Marketing Charts / Fédération du Commerce et de la Distribution
Online % varies across product categories
…but it will drive retailer’s growth

7. 7NRF 2020
State of Retail 2019
Retail Trends
Technology Trends
Content

8. 8NRF 2020
Data, store experience and sustainability are the most discussed topics
Categorization of the 177 conferences
0
10
20
30
40
50
60
NRF 2020 - Conferences
1
2 3
Data driven Retail
Store experience CSR &
Sustainability
Source: NRF 2020 website

9. 9NRF 2020
Global Trends are moving from test and learn initiatives on store digitization to a more mature approach, reinforcing
the basics, setting up foundations of unified commerce capabilities
Trends evolution vs. Previous years
2017
2018
2019
2015
Omnichannel and Millennials
are changing the game
MOBILE / STORE DIGITIZATION/ BIG
DATA / CLOUD
Technology is boiling but use
cases are not mature
UNIFIED COMMERCE /
AI / VR-AR
Customer experience is key and
must rely on qualitative data
ULTRA-PERSONNALIZATION /
OMNICHANEL BACK OFFICE / VIDEO
COMMERCE / RFID
2020
What’s good for the planet is good
for business
DATA DRIVEN RETAIL / STORE
EXPERIENCE / CSR & SUSTAINABILITY
2016
Click to brick is the new black
SOCIAL SELLING / COMMUNITIES /
DATA / 3D PRINTING
Frictionless shopping
experience
RFID / PRACTICAL AI / COMPUTER
VISION / VOICE COMMERCE

10. 10NRF 2020
NRF 2020 Trends
#1. Store strikes back…
but with a new role
#2. Sustainability is the
new black
#3. Re-commerce, the
new e-commerce
#4. DNVB, a model of
unified commerce?
#5. New Retail, new
business models
#6. Back office 4.0 #7. GAFAM, I love you
neither

11. 11NRF 2020
State of Retail 2019
Retail Trends
Technology Trends
Content

12. 12NRF 2020
Use cases addressed by each technology
Use Case/Techno
Voice
Recognition
Data
Analytics
A.I. RFID IoT Robots
Product
Recognition
Facial
Recognition
Body
Scanning
AR/VR Blockchain
Client Experience
Customization
Stock
Management
Queue busting
Inventory
Traceability
Pricing
Merchandising
Social /
Community
Fitting room

13. 13NRF 2020
NRF 2020 Technological Trends
#1. In Auto-ID we trust #2. Hollywood at the NRF!
#3. AI for better customer
insight and demand forecast
Sustainability
Unified commerce
User Experience
From a product driven industry
to a client driven industry
Three technology trends echoing our retail trends

14. 14NRF 2020
What would be Retail next trends ?
1. Unified commerce will intensify 2. Retailer disintermediation as
a main risk
3. A new paradigm in customer-
brands relationships
4. New technologies as a true
growth factor

15. 15NRF 2020

16. 16NRF 2020
The BearingPoint - ESCP Breakfast
2020 Program
5 février
3 mars
Le commerce 4.0
à l’épreuve des
perspectives
utopiques
La Chine, nouvel
Eldorado de la
distribution
digitale ?
1er avril Expérience
client,
traçabilité…la
RFID change-t-
elle la donne ?
Métiers et
emplois du
commerce de
demain
Quels leviers
pour revitaliser le
commerce urbain
?
Luxe 4.0 :
spécificités du
digital dans le
luxe
L’économie
circulaire, une
menace pour le
retail ?
29 avril
3 juin
14 octobre
4 novembre
2 décembre
REX NRF 2020
et
French Tech