Conrado Reyes, the department head, discussed Eddie's performance with the company owner, Mr. Alex Sandoval. While Conrado did not think Eddie was ready for promotion or deserved demotion, Mr. Sandoval saw potential in Eddie. They decided to transfer Eddie to a new department to allow him to develop his skills further. Conrado learned that others may see potential in employees where he does not, and that placing workers in roles suited to their abilities benefits both the employee and company overall. He also learned the importance of developing his employees' skills rather than judging them or viewing others' opinions as a threat.