1. Why is
Communication important as an employee
of the City of Freeman?

2. Even Ladder Truck
operators need
Communication
Why is Communication
important to us?
The Employees of the City
make decisions……
Future
Past
Present

3. Communication keeps everyone
informed on all levels
Supervisors, Department Heads, Team leaders,
Employees and the general public
My People will call your people and your people can call my
people and we will see if we can come up with a solution. Then
your people can contact my people and my people will contact
me…..

4. Some businesses call this
collaboration

5. Yes… Communication can be
open ended or closed.
An open ended conversation will go something like this…..
How can I help you? Is there something written on your utility bill you need
clarified?
Can you think of a good opening phrase in conversation………
This opens the conversation allowing the other party to respond.
Closed communication statements such as; “this is the way I have always done
my work!” Creates anxiety and breaks down cohesiveness of the conversation.

6. Communication efforts
•Keeps people informed.
•Provides a dialog to solve work related questions.
•Strengthens working relationships between
employees and increases cohesiveness.
•Provides a level playing field for all individuals
involved in decision making.
…. Think about this statement:
An employee that feels insignificant in
a workplace creates a non-productive
atmosphere for everyone.

7. What are some of the methods of
Communication?
Verbal Communication: phone calls, talking, shouting
Written Communication: letters, notes, texting, hard copy,
emails, hand signals, standard body language micro-expression
Two Basic Types:
Non-verbal
Verbal

8. Non-Verbal Communication
Less evident:
A micro-expresssion unnoticed by the untrained eye in
conversation; occurs very quickly and disappears in
that same instant.
Although it cannot be consciously controlled.
Change in pupil size.

9. Cont.
More Evident:
A gestured by eye movement or contact with another person.
A change in the movement of the body.
A change facial expression.
These non-verbal communications speak volumes in whether or
not the listener believes or not believes in what the person is actually
telling them.

10. Confidentiality linked with
Communication
How confidentiality plays an important part of communications.
1) Who else needs to know about this?
A very important question regarding what information should be shared.
2)Would openness or sharing be damaging?
If your answer is no one, then go ahead and circulate the information.
However, if there is a real need for confidentiality , then do everything to
ensure that it is kept confidential and stays within the workplace.

11. Communication linked with trust
At the heart of collaboration is trust. It’s the
central issue of human relationships within and
outside of organizations.
Without trust you cannot lead. Without trust
you cannot get extraordinary things done.

12. Climate of trust
Individuals who are unable to trust others fail to
become leaders, precisely because they can’t bear
to be dependent on the words and works of
others. So they either end up doing all the work
themselves or they supervise work so closely that
they become over controlling. Their obvious lack
of trust in others results in others’ lack of trust in
them. The leadership Challenge, foster collaboration (page 245)

13. Communication presents three
basic values.
I
As an employee of Freeman, you
may choose one of these basic
values in your dialog listed below:
Positive value
(being part of the solution)
Negative value
(animosity)
No value
(Noise)
… the choice is up to YOU !!

14. Understanding the different kinds
of communication and its effect
We live in a information technology age..
Email, U tube, facebook, MySpace, twitter,
blogging, texting and more.
Sharing information seems so easy and harmless…?
However harmless is sometimes not the case
when confidentially is crucial.
Take a deep breath before you push SEND and ask
yourself, “ will this come back to haunt me….? ”

15. Communication enhances goals
 Name one example of a short term goal that was
accomplished in the workplace in 2013.
Communication is a very important aspect of
accomplishing both short term and long term goals.
What are some of your short term and long term goals
for 2014?
Short term: Long term:

16. Communication is important
 Sharing Opinions:
 All opinions are important in decision making.
 Communicating with closed statements only creates
tension in the workplace.
 Respect for each others’ opinions, fosters positive
discussion and agreeable options.
 Organizational Charts have a purpose in the
workplace. They provide a guidance and promote
communication in an unbiased manner.

17. Communication is more than important:
Trust within communication is very important.
Confidentiality and discretion with communication
is of utmost importance to the whole organization….
and should be protected within the City of Freeman
work environment.

18. Communication
 A communication link is formed before we are born.
 Adults communicate with adults (for various reasons)
 Freeman employees need to communicate with each
other, as well as, with the Public to keep the process
moving.
 Together, we all can make our workplace a more positive
and productive place to work.. !
( Thank you )