A resume representing my work experience up to July 1st 2016. Will try to keep current at least once per month.

1. carlsonhf@gmail.com | (360) 473-7397 | www.linkedin.com/in/carlsonhfj
Education
University of Arizona | School of Information Tucson, Arizona
Major: Information Science and Technology, Bachelor of Arts August2011 – May 2016
Minors: Philosophy,Communication
Professional Experience
University of Arizona: Student Affairs Marketing Tucson, Arizona
Information Technology Support Analyst February 2016 – Present
• Analyze andresolve arange of computerhardware,software andnetworkissues
• Troubleshootissue requestsandmaintaininventory
• Replace andrepairfaultycomponentsand manually rebuildcompletesystemsonavarietyof platforms
• Train staff as part of preventive measures
University of Arizona: Student Affairs Marketing Tucson, Arizona
Junior Web Developer October2011 – January2016
 Workedwithseniordevelopertomanage projectsfora wide arrayof clients
 Developednewwebpagesandwebapplications fornumerousdepartmentsaroundcampus
 Responsible forlaunching,redesigning,andupdatingexistingwebsites,emails, andapplications
 Collaboratedwithdesignerstocreate cleaninterfaces,andsimple intuitiveinteractionsandexperiences
CompuCom Excell Data Company Redmond,Washington
Hardware/Software Quality Assurance (Contacted by Microsoft) May 2009 – August2013
 Contributedtohigh-reliabilitytechnologyreleasesasa resultof thoroughtestingthathelpedmaintain Microsoft
industry-leadingsalesranking,marketshare andcustomer-satisfactionrating.
 Evaluated, isolated, identified,andreported bugsforXbox software andhardware products
 Demonstratedmethodical,detail-orientedandthoroughapproachestoall assignmentswhileadheringto
compressedtimelines
 Consistentlyrecognizedforexcellentproblem-solvingandanalytical skills byprogrammers,projectmanagersand
supervisors
Leadership
University of Arizona: Men’s Lacrosse Team Tucson, Arizona
Team Social Media Manager/Web Developer September2013 – August2014
 Implementedanddevelopedthe planandparametersforsocial mediastrategies
 Achievedastrong,visiblesocial mediapresence anddevelopconceptswithviralpotential
 Developedinitial social mediaplanandpresence forbranding
 Builtsocial mediacalendar,posts,advertisingandpromotionsacrosssocial mediaplatformsandblogs
Proficiencies
Hardware: PC’s,Printers, Routers,Modems, Laptops
Software: MicrosoftOffice Suite, MicrosoftOffice Exchange; Dreamweaver, GitHub
OperatingSystems: MS Server2012 and Hyper-V;WindowsXP,Vista,7,8; OSX Mavericks,Yosemite,El Capitan
Languages: HTML5, CSS3, JavaScript,Python, PHP
Browsers: InternetExplorer,Firefox,Chrome,Safari,
Miscellaneous:Databackupand recovery, Scriptinganddocumentation, GreenITpoliciesandprinciples,RAID
configuration,Troubleshooting, Resource allocation
Carlson Holloway-Factory Jr.