This PowerPoint is referenced in CareKnowledge Special Report 'Integration, digital opportunities and challenges', which reported on a workshop at Social Work Scotland's Annual Conference at Crieff in June 2015.

1. Platform for
Care
Monday, 29 June 2015
OLM Conference 2013
Working Towards One Vision
Integrated Working Across Health
And Social Work:
The Digital Challenge
29th January 2014

2. Platform for
CarePurpose of the session
To stimulate:
◊ Discussion
◊ Collaboration
◊ Ideas
◊ Innovation

3. Platform for
Care
15 : 45 : 30
Background Activities Feedback
Plan for the session

4. Platform for
CareThe Context:
The Public Bodies (Joint Working) (Scotland)
Act 2014 was given royal assent
on 1 April 2014
Stage 1:
Legal structures and Governance
Stage 2:
Designing integrated services

5. Platform for
CareThe Challenge:

6. Platform for
Care
Theme 1:
Digital

7. Platform for
CareDigital Revolution
2005
2013

8. Platform for
CareHow digital are we?
“The internet is everywhere,
but it is not everywhere in the same way”
Professor Ien Ang

9. Platform for
CareOrdinary Jo(e)
Jan 2015
Global digital snapshot
Total
population
Active internet
users
Unique mobile
users
Active social
media accounts
Active mobile
social accounts
7.210
Billion
3.010
Billion
2.078
Billion
3.649
Billion
1.685
Billion
http://wearesocial.net/blog/2015/01/digital-social-mobile-worldwide-2015/

10. Platform for
CareMost of our daily interactions are screen based
147
minutes
50
minutes108
minutes
113
minutes
Daily screen use (minutes)
A typical multiscreen user
consumes just under 7 hours of
screen media daily.
Smartphones are now
comfortably the largest single
screen medium around the
world.
Combined with tablet minutes,
mobile devices take up 47% of all
screen time
Device Key
Smartphone TV Laptop Tablet
http://www.millwardbrown.com/AdReaction/2014/report/Millward-
Brown_AdReaction-2014_Global.pdf

11. Platform for
CareDigital transforms customer experience
Traditional business models are being transformed

12. Platform for
CareDigital transforms customer experience
How many of you bank online?
http://www.ons.gov.uk/ons/dcp171778_322713.pdf
71%
bank online

13. Platform for
CareDigital transforms customer experience
How many have bought a holiday online?
25%book overseas
holidays with
online travel agent

14. Platform for
CareDigital and Social Care
Essential part of early intervention and Self Directed Support
First stage: Information and advice
Next stage: Increased functionality assessments, document sharing etc

15. Platform for
CareFostering & Adoption Portal
 Attract more Adopters and Fosterers
 Save time with self-assessments
 Save money with document sharing
 Reduce admin work with event management

16. Platform for
CareExample in Fostering and Adoption

17. Platform for
Care
Theme 2:
Integrated
Working

18. Platform for
CareIntegrated Working: The digital challenge
Build new single system or integrate systems
How do you support integrated teams?

19. Platform for
CareA single system in action
New system built
specifically for integrated
working
Built in partnership with a
Local Authority and their
Partners: Health, Police
Housing

20. Platform for
Care
SourceSystemConnectorPresentationConsumers
Multi-Agency
View
Integrated systems Example
CareFirst
GP Data via
Healthcare Gateway (MIG)
GPsSocial
Care

21. Platform for
Care

22. Platform for
Care

23. Platform for
CareExample Integrated systems
View data and ability to add observations
Between:
• Social Care
• Occupational Therapy
• Housing
• GP’s
Angus Council and NHS Tayside use MAV
for Child Protection messaging
Used in Schools to view GIRFEC
assessment and plans with the ability
to add observations.

24. Platform for
CareCitizen Portal
Technology already linking up care with the third sector:
e.g Age Concern
Next: citizen access to their integrated social care and
health records

25. Platform for
Care
Theme 3:
Collaboration
and
Communication

26. Platform for
CareCollaboration and Communication
Integration is much more than bolting the two
current systems together – it requires a new
outlook on priorities for all those care groups
where both health and social care had an
important part to play in delivering outcomes.
Professor John Bolton

27. Platform for
CareCollaboration and Communication
350,000
employees across
Health and Social Care
Good Not so Good
Health care good when
people are ill
Health care not so good
with long term illness
Social care good at caring
for people with long term
needs
Social care good getting
better at short term
interventions
Common
Both often act at a point of crisis
Prevention is better than cure

28. Platform for
CareCollaboration and Communication
 Collective vision
 Evidence based thinking – sharing stories
 Need clear roles and responsibilities
 Need stability – time for trust to develop
 Co-location
 Measure the value of outcomes
 Don’t drown out the value to the client/patient by talk of savings

29. Platform for
CareCollaboration and Communication
 You can’t over communicate
 You can’t listen enough
 Worker becomes part of the journey
 Encourage, and facilitate, them to share their personal:
 Success
 Failure
 Ideas
 99% may not be very engaged but 1% may just change everything

30. Platform for
Care
Activities

31. Platform for
CareActivities
 Activity 1: Come up with a joint viewpoint on each of the themes for your team
 Theme 1: Digital:
 What should the role of digital be in integrated health and social care ?
 What do you think are the potential blockers in moving to a digital framework?
 What do you think are the benefits for all stakeholders of a more digital service?
 Theme 2: Integrated Working:
 One system or Integrated systems – which do you think is the better approach?
 What do you see as the challenges of your chosen approach?
 What do you see as the essential components of the solution?
 Theme 3: Communication and collaboration:
 How can we improve trust between colleagues as we integrate services?
 How can we improve communication and collaboration in our increasingly busy
working lives?
 In what way could technology help?
 Activity 2: Design a solution based on one of the themes above:

32. Platform for
Care
Feedback