Interpersonal Communication Skills

Interpersonal Communication Skills
CHAPTER ONE INTRODUCTION
1.1 Introduction or background of the study
Universities are being challenged to provide high quality and productive human resources. Such challenges must be an impact of increased global
competition and the pressure of diminishing resource. The participation of students in group discussion has been accepted as an effective strategy
because it is the place for the students to implement their interpersonal communication skill in order to improve their leadership skills.
Group discussion is the place which provides the opportunities for the students to negotiate meaning and manipulate...show more content...
The main purpose of this research is to analyze the usage of interpersonal communication skills among students. There have been many studies
conducted to prove the importance of interpersonal communication in group discussion. Interpersonal communication skills that students use during
their group discussion is the key element in the development of students' leadership skills as it will be beneficial for them in future. Besides, there are
limited studies regarding skills that are most effective and most essential in improving student's both verbal and nonverbal communication
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Interpersonal Skills Essay
Answer # 1:
Interpersonal skills in the work place ensure our success and help us to have a positive working environment. Strong interpersonal skill helps us to
build good connection with our staff and at the same time our staff needs assertion, assuring them that we value their skills and abilities and also we
will be able to communicate, negotiate with each other, make decisions analyze situations and come up with practiced solution in order to achieve
organization goals effectively and efficiently. Effective interpersonal skills help us to keep our job without risk of getting fired for our inability to
work well with others. Interpersonal skill for a successful manager is natural it means that they have the ability to read understand the...show more
content...
It talks about humans behavior, how influence others, perceive and relation.
Anthropology: study society in order to know about humans and their behavior
Answer # 3:
Seven Elements for designing an organization's structure:
1.To what level activities are divided into separate jobs?
According to the work specialization which means the division of labor into separate activities, duplication of work, training for specialization and
increasing efficiency with invention. It helps managers to take complex tasks and separate them into smaller that individual's workers can complete it
on time. Each employee should be trained to become specialized in the field to perform tasks effectively. It's most useful for manufacturing companies.
2.On what basis jobs will be grouped together?
Grouping jobs together means that we are coordinating the common tasks by type of product or services, customers, geographical aspects, functions
performed within an organization and the different process of product we classify our jobs.
3.To whom individuals and groups

Interpersonal Skill
Interpersonal Skill Set for Minister is an amazing book full of great wisdom. The book contains many strengths that make it a must read for every
minister. The first strength is found within the opening chapters of the book. Social media and technology is a blessing that can do great things for the
church, but often times it is seen as an enemy. Many churches and ministers are out of date in the department of technology. Being out of date in this
category is not completely bad, but there are many great benefits from technology that these churches are missing out on. This book does a great job at
giving these strengths and encouraging ministers to take advantage of the benefits technology. The second strength of the book is found within

Example Of Interpersonal Skills
Interpersonal Skills are everyday skills we use around the world to communicate and engage with others in an organization. These skills are important
because they enable us to communicate effectively with one another making sure what is trying to be said gets to one person to the next with full
comprehension. Listening is the ability to accurately receive and interpret messages in the communication process, according to ("What are
Interpersonal Skills?"). Having good listening skills is important because it enables us to pick up important information to make decisions. An
example would be, if someone in the workplace won't be able to make it in for their shift, and you are asked to cover the absentees shift, you would
need good listening skills....show more content...
A lot of managers use this method to increase their employees drive towards reaching a goal. A manager might present his or her employees short
presentation on a new project the organization is working on. It is the managers job to construct a persuasive sideshow, motivating the employees,
while keeping them interested. A persuasive presentation should result in a successful outcome of the project. To enhance your persuasion skills you
can read more about that here: http://www.skillsyouneed.com/ips/persuasion–skills.html Interviewing is the process that involves asking questions and
getting answers from participants in a study. Interviewing has a variety of forms including: individual, face–to–face interviews and face–to–face group
interviewing, according to ("Interviewing"). This skill is important and should be mastered by all managers of an organization. This allows mangers to
meet and select the highest qualified potential employees of an organization. Without these skills a manager might hire an interviewer that lacks certain
skills which could be a burden to the

Interpersonal Skills
PROFESSIONAL COMMUNICATION
Introduction
The interpersonal and intrapersonal skills that an occupational therapist should possess are vital to the outcome of a successful therapist–client
therapeutic relationship. The occupational therapist must have an excellent communication skills in order to effectively relate to the client, collect
sufficient information from the client and consequently deliver high–quality healthcare.
The field of Occupational Therapy is the health professional discipline I have chosen to undertake in this assignment. This essay aims to discuss the
specific communication and interpersonal relationship features that characterise occupational therapy and the particular intra–personal qualities that
practitioners...show more content...
Respect for the dignity and worth of the client is essential for the relationship to be successful (College of Nurses of Ontario, 2004). A health
professional must have respect for a patient's culture and beliefs. Receiving respect will make the client feel important, cared for, and worthwhile
(Balzer–Riley, 2004). Respect has a positive effect on the way in which the client complies with the therapist and the rehabilitation and healthcare that
they receive (Balzer–Riley, 2004).
The therapist–client relationship differs from a social relationship in a way that the needs of the client always comes first. The occupational therapist
motivates others to cultivate inner motivational resources that allow them the greatest opportunity possible to develop, grow and regulate their own
behaviour (Reeve, 1996). This means that the therapist is in a privileged position because of the trust the client give to the therapist in the course of
rehabilitation.
Empathy is understanding clearly the thoughts and feelings of another person (Mckay & Fanning, 2000). Empathy involves listening carefully, asking
questions, setting aside your value judgements and using your imagination to understand another's point of view, opinions, feelings, motivations and
situation. An occupational therapist should always show empathy toward the client as this will deepen the therapist–client relationship and increase the
clients feeling of being connected to another person. The feeling of

Interpersonal Skills Analysis
In class, we talked about evaluating and terminating. The evaluation process draws on all interpersonal skills learned. As a human service
professional, I must be objective with all clients not just some. If I have a client who is a child molester, I must learn how to have an objective
lens and not be judgmental or uncomfortable. Truly, I would have to work on having a poker face and it may not be easy. I have a strong
abhorrence toward a person who bring harm to women, children, and animals. Of course, I will work on this side of me. In addition, I learned that it
is ok to ask your client for clarification. If I am unsure of what I heard my client say, asking for clarification is essential. We also discussed scaling.
This is a quick and popular

Interpersonal Communication Essay
Interpersonal communication is the most important kind of communication. It happens when two individuals are in a close proximity to each other,
and they are able to provide immediate feedback to one another. IPC (interpersonal communication) is the way we express our thoughts, feelings, and
ideas to the people around us. Interpersonal communication is something you need to do well as it affects many aspects of your life.
Interpersonal communication is a learned skill that can be improved with knowledge and practice. What makes these skills necessary is that they allow
you to express your thoughts, feelings, and any information quickly and orderly. These skills can help you understand someone, and can even help you
make an...show more content...
Also, when sending the message the sender should try to ask their question is a way that requires an answer. If they are able to make the listener
respond they are more likely to do what the sender has asked them to do. Another way to send a clear message is to respect the individual that is being
communicated with. If the sender is polite and respectful they are more likely to be respected in turn.
The final step in the road to exemplary interpersonal communication is to affirm. Affirm means to inform the listener why your request or statement is
so important to you. If the sender wants to have something done for them, people are more likely to be helpful and cooperative if the something in
question has meaning and is not just a waste of their time.
Interpersonal communication is used in every part of life. From the moment you wake up in the morning to the second you fall asleep at night, it is a
guarantee you have used interpersonal communication in some way. IPC can be used in your workplace, no matter where you work. It can occur in
your personal life. Interpersonal communication has even found an outlet in the most recently developed form of communication, the Internet.
Using interpersonal communication when dealing with careers is staggeringly important. In the work force being intelligent isn't enough anymore. If a
person is unable to communicate well with their coworkers and the people charge of them, they will not be

Interpersonal Skills for Effective Management
Interpersonal skills for effective management
What really is management? And what are interpersonal skills?
Management is a process that a manager/leader performs while governing an organization or a particular department in an organization. There are no
definite qualities a manager possesses. But a vital skill a manager MUST possess is "interpersonal skills".
Interpersonal skills basically deal with "communication" skills. However, interpersonal skills do not constitute just communication skills. It deals with
other skills such as leadership, co–operative skills, negotiation skills, etc. An effective manager usually possesses these rather "unique" skills.
Former NAACP President Bruce S. Gordon has said "I believe that any...show more content...
The description provides a glimpse of an effective general manager in action. It portrays networking at its best that management consultant and scholar
John Kotter considers vital to becoming an effective manager.(Wiley, 2003)
Since networks are essential to effective managerial success in today's multifaceted work environments, effective managers devote much time and
effort to network growth. In the case of this general manager, for example, the networks included relationships with peers, higher–level executives,
subordinates and members of their work teams, as well as external customers, suppliers and community representatives (Ottman, 2008).
It is inevitable for managers to encounter difficult people who hinder us from achieving our goals. The ability to understand why people are difficult,
anticipate who will be difficult and take actions to lead difficult individuals out of unproductive situations to improved performance and better working
relationships is an essential interpersonal skill in management.
In order to communicate with difficult people effectively, one should first learn to identify the signs of a difficulties in situations, relationships,
communications, etc. Having some insight into what their reasons might be, enabling us to take opportunities to turn potential conflict into an
exchange of understanding and cooperation. A topical example can be found in the situation that someone suddenly becomes more difficult, irritable, or

A Report On Interpersonal Skills
A report on the interpersonal skills of listening, questioning and feedback and the benefits of these in the engineering field
Report prepared for
Dr Greg Nash
Course Coordinator
Communication & Thought
Prepared by
Austin Peterson
University of the Sunshine Coast
Queensland
May 2015
Word count: 1433
Referencing style: Harvard
Executive Summary: This report provides and explanation, examination and recommendations of listening, questioning and feedback as interpersonal
skills in the engineering field. Each of the three skills were defined using an academic textbook. These skills of listening questioning and feedback were
than all examined using journal articles to find benefits of them in relation to the engineering field. The major challenges including the fact that
technical skills are currently the focus in an engineering environment and not interpersonal skills meaning that listening, questioning and feedback
skills won't be as effective as they could be. The other challenge listed is that engineering workplaces are mainly made up of multinational people
which means that English is unlikely to be the first language for some. This in turn creates a significant communication barrier which can be hard to
remove. From the examination and challenges of the three skills it can be concluded that these skills are important to ones success in this field and
should be taught and focused on more at university level. If these skills were more of a focus at

There are many aspects of interpersonal communication that one must be able to manage with proficiency in order to be considered a competent
interpersonal communicator. These aspects have been divided into six different categories including appropriate, effective, adaptable, conversational
involvement, conversational management, and empathy. The table below indicates my personal scores in each of those six areas, and following the
chart is an in–depth analysis of appropriate, effective, conversational management, and empathy. Communication skills can also be broken down into
motivation, knowledge, and skill. As skill was the area of the test that I scored the lowest on, I have analyzed why this is and what I can do to
improve in this area. Overall, I would say that I am relatively strong at interpersonal communication as I am very active socially and have many
successful interpersonal relationships in my life.
My Scores on the Interpersonal Communicator Competency Scale AppropriateEffectiveAdaptableConversational InvolvementConversational
ManagementEmpathy
Jeff Willis131112121113
If one is an effective communicator, then he or she is proficient in achieving the three major types of interpersonal goals including self–presentation,
instrumental, and relationship. Furthermore, this communicator must also know when to prioritize one goal above another, need a tradeoff be
necessary (McCornack, 2016, p. 22). For example, I might be in a situation where I would need to

Evaluating Interpersonal Skills
You can be counted on to follow through with all assignments thoroughly and on time. Your program interpretations help clarify most aspects of
eligibility processing as well as the possible problems associated with it. You are customer service orientated and keep this a priority when dealing
with staff. Your evaluations are completed timely as well as the ones your staff are responsible for. You ensure all trainings in your section are also
completed. In this rating category you exceed agency expectations.
Interpersonal Skills
You work well with all levels of staff for the benefit of delivering quality ofservice to our internal and external clients. You have developed effective
working relationships with all areas of GGRC that has helped to build a stronger team. You encourage staff to use the strengths...show more content...
This has included providing support and guidance as well having "coaching" conversations with the supervisors you oversee. In one such case the
supervisor was having communication problems with one of her direct reports. You were able to assist her with her approach that in turn resulted in
better communication between both parties involved. You were also able to provide coaching and feedback to another of your supervisors who has a
tendency to react passionately in various situations. You were able to show him better ways of dealing with stressful situations that would in turn
make him a better supervisor. This employee was very grateful for all of your guidance as well as your support.
During this evaluation period you were asked to assist with a sensitive/confidential case situation involving a Social Services County employee. You
met with the individual and assisted her with her issues as well helping her maintain her dignity in a situation that could have proven to be awkward.
The considerate way you treated her was very much

Interpersonal Skills Case Study
In additional, interpersonal skills plays a crucial part in developing the future workforce. Strong interpersonal skills can alleviate the negative impact of
perceptions of organizational support on the job performance. (I.Bedwell, 2014) It has carried out result to show that interpersonal skills consistently
ranked as a critical competency for a successful workforce. Hence, it has identified that women are more agreement than men about the characteristics
what they contributed to their career development. It is because interpersonal skills, determination and hard work are the main characteristics to make
their career more successful. (Ladkin, 1999)
An interpersonal skill is also consisting of communication between manager and employees. It has stated that interpersonal communication skills of
manager are vital in promoting employee attachment to the organization. Other than that, it has explained the means by which organizational activities
such as managing, planning, controlling and leading to delivered. (Bambacas & Margaret , 2008) stated that interpersonal skills are also under the
leadership which relate to leadership style, handling the...show more content...
The employees must also understand and communications in order to improve the service of hospitality industry and to build bridges between
customer and hotelier. They has carried result in several factors that influencing their interpersonal behaviour such as when the individuals have
difficulty with other people and they conveniently blame the other person or the individuals often put their behaviour on automatic and forget that they
can choose their behaviour patterns. So, they need to change their behaviour and make their choice mechanisms in order to work more

Explain How One Develop Interpersonal Skills
Interpersonal skills are what social equips an individual making them able to coexist in a work surrounding. This skill may vary but they contribute to
one thing which is help an individual be more reliable and work efficient.
To mentions some of the skills and their definitions;
1.Listening–is the ability to pay attention which is complimented with patients, giving feedback and engaging. This is a skill that becomes a benefit to
in a business scenario as it helps in paying attention towards both employees and customer feedback, also in understanding what goals need to be
achieved in order for a business to function and succeed.
2.Assertiveness–is the ability in mastering braveness, being social, respectful and accepting wrong doing. This...show more content...
Interviewing–is the ability you master in being respectful, keen, humble and presentable. Which in most cases can also attract the right candidates and
also help in maintaining a high criterion for employee intakes.
6.Coaching–is what a leader undertakes in order to pass on knowledge or a skill this is acquired from the following key characteristics: Confidence,
articulate, understanding, patience and committed. A leader or employee who embodies this is able to influence his co–workers and assist in making
reliable employees for the better good of a business.
How does one develop interpersonal skills?
This is best done by first understanding which are your strong hold interpersonal skills and which ones you luck. By identifying this is when you can
be able to know your weak points and how to start working on them.
Diligence on what your words are is key as this helps one in not being offensive or expose themselves to be a liability, such a case scenario can be
witnessed when an individual is in an argument and they get overwhelmed.
Understanding the key words to a more articulate communication is key since it helps in maintaining respect.
Relax when annoyed or nervous we talk without composure if you take time to breath in and speak relaxed this can help you gain confidence and
control of all

Seven Interpersonal Skills
Interpersonal skills are critical in every life aspect of all of us, their correct use in the workplace may be critical to our success.
Below I analyze seven interpersonal skills:
Listening
Talking of communication there are two fundamental roles: listener and speaker.
So the listening skill is a basic skill of communication, It'is the ability to receive and interpret messages during a communication, avoiding to
misinterpret the message of our interlocutor.
An effective listening is fundamental to all human relationships, and the work can be very much influenced by human relationships, many companies
based and / or have based their success on a good listening skills. Attention, we are talking about listening not hearing, there is a huge difference
between the two.
Hearing just refers to the sound that reaches our ears, listening is much more, involving all our senses, our capacities, means to interpret the unspoken,
body language, tone of voice, in short non–verbal communication added to verbal communication.
There are many aspects of work influenced by a good listening skills, such great customer service, accurate feedback can lead to an improvement of its
products and services, in short, a better circulation of information in the...show more content...
Certainly interviewers must be able to help the candidates to feel relaxed, a handshake and a smile should always be present. Candidates will probably
nervous but making them relax they will be better able to show what they can do in reality. The interviewer should prepare intelligent questions
focused on the characteristics that are sought and have great listening skills, looking at their body language, and listen carefully to what they are
saying, and then the ability to reprocess the data in order to make the right choice

Interpersonal Skills Inventory Analysis
Interpersonal Skills Inventory
The Conscientiousness and Agreeableness traits have been proven to be good indicators of an individual's team performance (Neuman & Wright,
1999). The combination of achievement–striving and consideration for others can contribute to a team's success. I have always been a good team
player and scored very high in Achievement (See Figure 4) and Altruism (See Figure 5). I am very cooperative and ambitious and I see myself as a
team player who genuinely cares about the success of the group as well as the individuals.
I am also very strong at developing and maintaining rapport (See Figure 7). I look for connection to people as soon as I meet them. I like to learn
where they are from, their age, and their...show more content...
I know sometimes my positive energy and excitement about an idea can feel controlling and I need to make sure I'm not dominating the situation.
Blindfold Square Game
This was a fun exercise and I liked working with my team to come up with a strategy. We came up with a few different ideas and I believe we
mutually agreed on the one we felt would work the best.
As the team leader of this exercise I could have done a better job at organizing our preparation. We were so involved in practicing our selected
strategy we did not spend enough time defining the communication process or planning for failure. Also, I assumed everyone knew their assigned task
and did not start the exercise as efficiently as I could have. I should have clearly stated all directions at the very beginning and received
acknowledgement of understanding from each team member before starting. After reviewing and analyzing my personality traits I recognize I made
assumptions based on how I envisioned the exercise to go. In the future I need to make sure to communicate more effectively and confirm
understanding to avoid any

Interpersonal Skills Essay
Written Assignment unit 6
Interpersonal skills are known to be; social skills, people skills, soft skills, communication skills or life skills and are broader, containing other types of
skills. Below are the reports prepared for the skills and elements requested::
Listening Skills – Definition: It is the ability to accurately receive and interpret messages in the communication process, as defined in the website:
"What are Interpersonal Skills? / SkillsYouNeed–http://www.skillsyouneed.com/interpersonal–skills.html –. How the skill could be used in business: It
is believed that listening skills are used by successful business leaders and entrepreneurs to credit their successes, resulting to best customer satisfaction,
greater productivity with fewer mistakes.
2). Assertiveness – Definition: It...show more content...
How the skill could be used in business: A successful business is one with genuineness. Business leaders use assertive skills to express themselves in a
clear, open and reasonable way in all interactions with other employees, customers or colleagues, without undermining their own or others' rights.
3). Negotiation: – Definition: It is a skill process by which people settle differences through compromises or agreements without argument, and dispute
with fairness while seeking mutual benefit and maintaining a relationship as the keys to a successful outcome.
–. How the skill could be used in business: In business, where disagreement is always indispensable, especially between individual producers (sellers)
and the customers (buyers). Business men and women often use negotiable skills with understandably aims to achieve the best possible outcome in
their stand point.
4) Feedback – Definition: It is the ability of responding accurately to the feelings and words of the speaker.
–. How the skill could be used in business: This skill is very important in business to keep sincerity, faithful dealings and business individuals use it
towards other business partners to build

Communication and interpersonal skills Essay
2.0 Understand how communication and interpersonal skills affect managerial performance in the workplace
Evaluate how interpersonal skills and communication skills affect managerial performance
2.1 It is self–evident that communication and interpersonal skills are crucial in the workplace. Good two–way communication is important to enable the
flow of information in an effective way whether it be verbal or non–verbal. Good communication has a positive impact on the performance of the team
including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued
and boosts employee morale. The manager needs to be approachable and have a non–threatening manner so...show more content...
2.2 In a small practice with part–time team members there is a high possibility of communication failure for example; messages not being passed on
at all or incorrectly, decisions made earlier in the week without involvement or reference to all colleagues. This may result in mixed perceptions or
feelings of marginalisation. To overcome this barrier, staff meetings are to be held on dates where all staff can attend. If this is not possible the
minutes of the meeting should be written out and forwarded on to the appropriate people. It is also important to seek feedback regularly to check the
message has been conveyed in a clear and concise way. Forums and emails are an efficient mechanism for short, chatty updates. It is also a good
method of quickly communicating messages to several people and allowing further discussion with feedback and input. Another communication
barrier that could occur would be staff not being clear of tasks that have been set for them to do by the busy, Principal Dentist. If this is done in an
ad hoc, informal manner the tasks may not be done in the correct way or simply keep being rolled forward. To help overcome this barrier, I would
need to ascertain from the Principal exactly what is required and when. I would then devise a rigorous schedule with clear step–by–step guide on what
needs to be achieved. I would negotiate with individuals and delegate specific tasks depending on the skills required. The schedule would record who
has been made

Interpersonal Competence Essay
Journal Entry # 1: Interpersonal Competence As of today I would describe my Impersonal Competence as a 3 because I am good at
communicating with people and majority of the time when I speak to people, I am appropriate and ethical. However, I do feel at times I don't
always feel effective when I try to get my point across because the people I usually come in contact with don't always agree with the things I say.
For example, While I was growing up, my parents taught me be respectful to other peoples values and as well as their beliefs in addition to being
respectful towards their attitudes towards life. In most situations, I find myself always being neutral in any situation whether it's with my friends or
even with family. However, when it comes to my family and family or anyone that means something to me, usually I try to speak ethically as well as
listen for the good and the bad parts of the situation because I've learned that every part of the story needs to be heard. I've realized it's important that
someone has to be appropriate with the situation and be...show more content...
Anyone who knows me, will justify that no matter what I will point out what's good and what's bad. Even if you're close to me, I will personally
tell you what you did is wrong because wrong is wrong. For example, in the past my girl best friend made some bad choices and regardless of what
she did, I was always there and I would try to make sense of what she did as well as try to help her see what she was doing wasn't right, but at times
I would feel she would hear me but not fully hear me meaning it was going in one ear then out the other. One minute she would say "Yeah your right.
What I'm doing is not right." However, then next minute she would be making the same mistake again. I tried really hard to give her that helping hand
and yet, she ended up throwing my advice out the

Interpersonal Leadership Skills Essay
Section 1: Interpersonal Skills for Leaders
Studies show that many leaders' failures are attributable to interpersonal skills such as building relationships, leading teams, developing a positive work
environment, effective communication and inspiring trust (Eblin, 2011). These skills become even more important when the basic element of the
business is the person. It is evident that leaders must master these skill sets to be successful as a leader in their industry.
RELATIONSHIP MANAGEMENT: Interpersonal Competencies Must Haves
As a part of the four key factors in emotional intelligence, relationship management involves the "soft" or personal side of management that has a direct
impact on the aspects of the business (Durbin, 2010)....show more content...
Successful influencers have three characteristics (Hayes, 1991).
пЃ¶They have a clear vision of what they want to get accomplished. A sequence of events as all items may not be able to be accomplished. They
understand the limitations of available resources and plan accordingly (Hayes, 1991).
пЃ¶They pay attention to what needs to be done to bring about their proposal (Hayes, 1991). This leader is multi focused on both their strong areas and
the area that they may not as equally competent.
пЃ¶They have the ability to get tasks done (Hayes, 1991). Successful leaders know what they want and have the ability to get the job done.
Leaders that are non–assertive find it difficult to succeed in management because they are unable to express their needs and influence others. Assertive
leaders articulate their needs and are able to influence team members to improve organizational success (Hayes, 1991).
Conflict Resolution Skills
Even the best leaders encounter different opinions on matters. These differences in opinions may lead to conflict within an organization. There are four
basic types of conflicts in organizations and one that specifically pertains to interpersonal leadership.
пЃ¶Interpersonal Conflict – This is a conflict between individual members of an organization, occurring because of differences in goals or values
(Durbin, 2010). Two leaders may have this type of conflict when determining the

Interpersonal Communication Skills

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