Introduction to Mr. Kush Srivastav
Total work experience of 25 years+
(of which BCM Experience is over 10 years)
Training and Certification
Certified BCM Professional from BCI UK and BCMI Singapore
Certified Instructor – for conducting BS 25999 ISO 22301 LI & 22301 LA workshops
Experience
Over 20 Years in Banking (streams – Retail, Wholesale, Institutional and Branch banking including Back Office Operations)
Over 7 years in Shared Services, Consulting, IT-BPO with focus on BFSI.
Implementation and Consulting
Head of BCM @ Mahindra Satyam
Various BCM assignments in India and overseas
Prior Corporate Appointments
Bank of America, HDFC Bank & Deutsche Bank and Mahindra Satyam
Awards
Among Top 3 Business Continuity Consultant of the Year @ 1st BCI
Continuity & Resilience Middle East Awards,2013.
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Business Continuity Plan
1. Continuity and Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by our partners and
extended team of industry experts
Our Contact Details:
INDIA UAE
Continuity and Resilience
Level 15,Eros Corporate Tower
Nehru Place ,New Delhi-110019
Tel: +91 11 41055534/ +91 11 41613033
Fax: ++91 11 41055535
Email: neha@continuityandresilience.com
Continuity and Resilience
P. O. Box 127557
Abu Dhabi, United Arab Emirates
Mobile:+971 50 8460530
Tel: +971 2 8152831
Fax: +971 2 8152888
Email: info@continuityandresilience.com
2. Introduction to Kush Srivastav
Total work experience of 25 years+
(of which BCM Experience is over 10 years)
Training and Certification
• Certified BCM Professional from BCI UK and BCMI Singapore
• Certified Instructor – for conducting BS 25999 ISO 22301 LI & 22301 LA
workshops
Experience
• Over 20 Years in Banking (streams – Retail, Wholesale, Institutional and
Branch banking including Back Office Operations)
• Over 7 years in Shared Services, Consulting, IT-BPO with focus on BFSI.
Implementation and Consulting
• Head of BCM @ Mahindra Satyam
• Various BCM assignments in India and overseas
Prior Corporate Appointments
• Bank of America, HDFC Bank & Deutsche Bank and Mahindra Satyam
Awards
Among Top 3 Business Continuity Consultant of the Year @ 1st BCI
Continuity & Resilience Middle East Awards,2013.
4. Because when a Crisis strikes
or there is an Emergency …
It also effects and impacts the
“Human fabric of your
Organization”
It is you Yourself, your
Customer and your Employees
and their Dependents who get
effected
5. You cannot have a casual or
unconcerned approach
Can you afford this ???
7. CLIENTSGUIDELINES PEOPLE
OPTION A
1. CLIENTS
2. GUIDELINES
3. PEOPLE
OPTION B
1. GUIDELINES
2. PEOPLE
3. CLIENTS
OPTION C
1. GUIDELINES
2. CLIENTS
3. PEOPLE
The Reality …. contd
SALES
AGGRESSIVE
ORGANISATION
CONSERVATIVE
ORGANISATION
MODERATE
ORGANISATION
8. So where are the People
who constitute the very
fabric of any Organization ??
… this is where BCM journey
starts for an Organization …
shift / transformation in
management thinking
9. What typically happens in various
organizations irrespective of its :
Size
Number of people working
Nature of Products
Array of Services rendered
Geographies serviced,
Other factors, etc.
10. SO , HOW IS BUSINESS CONTINUITY / CRISIS
MANAGEMENT DEALT WITH … TODAY
TECHNOLOGY
12. The world we live in ,
irrespective of the
geography
our country or
the society we live …
… Is dynamic, ever changing, getting
impacted by various factors –
economic, political, social, etc.
See the reality ….
14. While we cannot cover
ALL RISKS & UNCERTAINTIES
Yet we can ….
Reduce the Impact
Limit the Loss
Protect our Assets
Use Technology as an Enabler…
And ….
15. OPTIMIZATION OF COSTS
DEFINED ROLES DURING CRISIS AND EMERGENCY
SEEN AS A “PROFESSIONAL OUTFIT”
..see some of the obvious advantages
..of any BCM Framework and Crisis Toolkit”
WELL DEFINED “DECISION
MACHINERY” & ITS TIMELINESS
WELL COVERED CONTRACTS
WITH VENDORS & SERVICE
PROVIDERS
HIGHER CONFIDENCE TO INTERNAL & EXTERNAL
STAKEHOLDERS
16. How it happened for an
Organization that was
consulted by CORE and has
successfully gained BCM
Certification
17. INITIAL
ASSESSMENT
INTERIM
ASSESSMENT
PRE
ASSESSMENT
PRE CERTIFICATION
ASSESSMENT
= Genuine
Reality Check
= Status of
Documents
= Need for “Full
Mask Helmet”
= Gap
Assessment
= Process
detailing &
I/Views
= “What is
Critical”
= TNA
= Verify / Validate
Documents &
Procedures
= Test Reports
= Awareness
= Organizational
purpose
= Adequacy of
Documentation
= Awareness /
Effectiveness of BCM
= Clarity of Roles
during Outage
= SLA’s BAU / Crisis
The Basic 4 Phases ..
{ for any organization }*
* : MAY VARY AS PER ORGANIZATION BCM MATURITY AND COMPLEXITY
19. CERTIFICATION WAS NOT THE SOLE
OBJECTIVE -- RESILIENCY WAS
INCORPORATING THE PROVISIONS
OF CERTIFICATION STANDARD WAS
USED AS THE BASIS
GROUND PERSONNEL CONDUCTED THE
NORMAL BCM UNKNOWINGLY
DEPARTMENT LEVEL BCM PLANS AND
AWARENESS
PLANNING FOR WHAT IS CRITICAL
TESTING FOR WHAT IS CRITICAL
Guiding Factors - Milestones
BCM WAS ON TOP
MANAGEMENTS
CONSTANT RADAR
20. USE THE VAST EXPERIENCE OF TENURED EMPLOYEE , MAKE
HIM/HER FEEL WANTED & IMPORTANT
BUILD FRIENDS IN GOVT., POLICE & CIVIL AUTHORITIES /
DEPARTMENTS
LEVERAGE PARTNERSHIPS & ALLIANCES (eg ; Hotels,
Pharmacy , Hospitals, etc.)
THINKING TRANSFORMATION AT “TOP” BCM AS AN
INVESTMENT FOR FUTURE RATHER THAN AS A EXPENSE
ITEM IN A BALANCE SHEET …
Learn from Your … Past
USE TECHNOLOGY AS ENABLER , HEAVY INVESTMENT
MAY NOT ALWAYS BE A PRUDENT OPTION…
KEEP THINGS SIMPLE AND OBJECTIVE ORIENTED
21. So is Business Continuity very
complex & difficult ?
Business Continuity is logical
and systematic …
Just as you use logical
thinking to solve the
Rubik cube puzzle ….
… however …
22. USING LATERAL THINKING ONE
CAN GET NEW & INNOVATIVE
SOLUTIONS ….
SOLUTIONS THAT ARE
• “OUT OF BOX”,
• ARE PRATICAL AND
• AT TIMES REQUIRE “HUMAN
WILL” RATHER THAN “HUMAN
SKILL”
23. So let us resolve that till the comfort of last
man standing in our Society we will strive for
gearing ourselves to have ….
… as our comfort for safety and resilience
in our professional and personal well-being.
24. THANK YOU …..
Kush Srivastava ambci bccs iso22301 LA
RISK PROFESSIONAL
CONTACT COORDINATES :
info@continuityandresilience.com