CIO Look | Digital transformation represents the changes in relation to application of digital technology in literally every aspects of human society.

1. November2019
Most Valuable
Digital
Transformation
Companies in
2019
Chalk-talk
Network Security
Threats and Solution

4. Live the Future
with Digital
Transformation Companies
igital transformation is the integration of digital
Dtechnology into all parts of the businesses that
results in basic changes to how businesses function
and how they deliver value to consumers. Above that, it’s a
cultural shift that requires companies to continually
challenge the status quo, experiment more often. In some
cases, this mean that sometimes walking away from long-
standing business processes that companies were initially
builtuponisinfavorofrelativelynewerpractices.
Digital transformation includes a change in leadership,
innovative thinking, new business models, incorporating
digitization of assets and an increased use of technology to
improve the overall experience of one’s organizations’
employees, suppliers, customers, stakeholders, and
partners. Digital transformation expands beyond just
businesses to society at large. Digital transformation
represents the changes in relation to application of digital
technologyinliterallyeveryaspectsofhumansociety.
InthisdigitaleraofBigData,IoT,andAI,themarketisrapidly
expanding as companies across multiple verticals have
recognized the need for connectivity and the potential
transformation that can be enabled through connectivity.
Greater business efficiency and smarter processes are
obvious results of Digital Transformation like Automation
and AI. End-users demand access to their data, business
EDITOR’S NOTE

5. applications, productivity applications, and collaboration applications in a secured manner. So, there
arrives the need of a simpler way in order to address some of the key barriers in adopting digital
transformation.
One of the barriers in businesses’ is the ‘inability to experiment quickly’. Business Leaders now needs
to ensure that the IT department must be connected with all other aspects of the business. Digital
transformationdoesn’tmeanthatjustbyupdatingtechnologyandprocesses;italsoincludesrevenue
and shareholders. Many companies are not confident enough to invest in digital transformation
because they are not sure whether investment will pay off or not. However, when implemented
strategically and calculatively, digital transformation has the potential to improve stock prices and
revenue in the future. nvesting in digital transformation has the ability to make a large financialI
impactovertime.
Businesses that are unable to keep up with these ever-advancing digital capabilities are getting left
behindbytheircompetitors.So,withtheintentofrecognizingcompanieswhoareworkingroundthe
clock to bring digital transformation for better good, CIO Look has shortlisted some exceptional
organizationsinit’sspecialedition,MostValuableDigitalTransformationCompaniesin2019.
Also, make sure to go through the articles, written by our in-house editorial team as well as CXO
standpointsofnotableindustrypersonalitiestohavebriefinsightsofthesector.
Enjoytheread..
Most Valuable
Digital
Transformation
Companies in
2019
Sourabh More

6. CONTENTS
Articles
10
32
20
Chalk-talk
Network SecurityThreats and Solution
Expert’s View
Coricraft Transforms Customer
Delight and Delivery with
Trackmatic Solution
Glimpse of Future
Thoughts on AI

7. AntWorksTM
A Global Leader
in Intelligent
Automation and AI
AOPEN Solutions
Disrupting the Digital
Landscape through
Cross-platform
Business Solutions
PubNub
Living the Future with
Connected Experience
Infrastructure
Tech Mahindra
Globally Riding the
Technological Waves
Ynvisible
A Global Leader in
Electrochromic Displays
18
24
28
36
40
14
24
28
40
36

9. CONTENT
Senior Editor Alan Swann
Managing Editor Sourabh More
Executive Editors Bhushan Ghate
Alex Spellman
DESIGN
Visualizer Dave Bates
Art & Design Director Iresh Mathapati
Associate Designer Sanket Zirpe
SALES
Senior Sales Manager Kshitij S.
Customer Success Manager Jack Ryan
Sales Executives John, Kane, Irfan, Jagdish
TECHNICAL
Technical Head Aditya K.
Technical Consultant Victor Collins
November, 2019
k.roy@ciolook.com
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12. Coricraft Transforms Customer
Delight and Delivery with
Trackmatic Solution
oricraft, South Africa’s premium quality home
Cfurniture and furnishing design and
manufacturing company, contracted with
Trackmatic to help tackle the challenges it was facing
around fleet visibility and customer satisfaction. The
company wanted to reignite the magic of the last mile,
transforming how customers perceived their
performance and delivery efficiency. Today, Coricraft
has reduced its delivery window to less than two hours,
reduced customer complaints to a record low,
increased delivery drops per route, and has
transformed the customer experience, all while cutting
costs.
Last mile logistics is becoming increasingly difficult to
perfect and is evolving at a rapid rate due to the growth
of e-commerce. There is a growing need to get goods to
customers faster and more cost effectively. Customers
are willing to pay a premium for faster delivery
fulfillment and companies like Amazon are raising the
bar and raising customer delivery expectations.
According to McKinsey, last mile logistics have been
identified as the cornerstone to driving growth and
profitability, and companies like Coricraft are under
increasing pressure to create logistic strategies that
align business and customer expectations.
Last mile logistics are troublesome, especially in South
Africa. There are challenges around infrastructure,
addressing accuracy and security that impact on
delivery timing, fuel costs and efficiency. This is further
compounded by the complexity of delivering irregular
size furniture items that requires skilled unpacking and
assembly upon delivery. For Coricraft, these issues
were affecting its customer relationships and brand
reputation.
“In our industry, the journey doesn’t start and end in the
store,” says Craig Schneeberger, Chief Operating Officer
of Coricraft. “The real magic is in the last mile when we
deliver to your home. Purchasing furniture is a very emotive
thing and, with us, you pay money and leave empty handed.
We needed to refine our delivery element which is one of
the most difficult things for a business to do successfully
and profitably.”
Prior to its implementation of the Trackmatic Driver-
Led Visibility® solution, Coricraft was experienced
roughly 45 Hello Peter complaints a month. The
complaints were all centered around one specific issue
– customer service on delivery. The delivery window sat
at a lengthy three hours and customers were left
uncertain as to when their furniture would arrive, what
service they would receive on delivery, and timing
around the re-delivery of any incorrect or damaged
items. In addition, it was impossible to proactively
respond to failures in the field in real time.
“When we started working with Coricraft the first challenge
was to address the visibility of their fleet,” says David
Slotow, CEO, Trackmatic. “They needed a tool that would
allow them to communicate more clearly with their
customer service team by developing richer engagement
with their operations team and their drivers.”
For Coricraft, it was essential that delivery fulfillment
be transformed in such a way as to revolutionize
customer experiences. In addition, the company also
faced challenges around address capturing. Customers
often provided incorrect location details or left out
critical delivery information. Coricraft needed
technology that helped their drivers get to the right
place at the right time. The solution had to ensure that
when they delivered, the destination was location-
perfect to meet faster, tighter delivery windows.
“We could not tell customers accurately when their
deliveries would take place, especially as we didn’t have an
accurate measurement to easily determine the time it
would take between customer deliveries,” says William
Webb, Operations Executive, Coricraft. “We needed to
find a way to manage the drivers to ensure that they
adhered to the scheduled routes, stock on the
| November 2019 |
10

13. Expert’s View
| November 2019 |
11

14. truck was secure and the customer experience was
pleasurable.”
Any failures on route resulted in delays further down
the line. If a customer wasn’t home or if the driver took
longer than planned to find an address, the waiting
times then had a knock-on effect until the last customer
had waited for far longer than anticipated and the
driver kicks into overtime. This often resulted in failed
deliveries or high overtime expenditure for teams
returning late.
“Those challenges of wasted kilometers and frustrated
clients were endemic, further impacted by unknown
addresses, failed deliveries and drivers wasting time and
fuel driving up and down a road looking for the right place,”
says Slotow. “For a company as aspirational and
professional as Coricraft, these delays and challenges were
impacting on the way customers perceived their service and
professionalism.”
Coricraft wanted a white-glove delivery process that
was as slick as its in-store experience. It needed the
same efficiencies at the point of fulfillment as it had at
point of sale. To start, Trackmatic integrated the
Coricraft point of sale system into their Address
Validation Tool (AVT). This allowed for a dedicated Data
Integrity Team at Trackmatic to process the addresses
and resolve them into GPS coordinates in real time. Any
conflicts of address would be filtered through Google
Maps and manually checked by a dedicated Data
Integrity Agent who could shift the pin to a more
accurate or relevant location, when required.
“A great example of where this level of manual control excels
is in gated estates,” explains Slotow. “The delivery entrance
could be different from the visitor’s entrance and the
vehicle has to then navigate back routes to get to the home.
That level of discretion doesn’t come from GPS, it comes
from human engagement, intellect and experience. We built
an entire Address Validation Tool (AVT) for Coricraft and
delivered a highly targeted and elegant solution without
any delay in the delivery timeline.”
The AVT solution is cloud-based and fully integrated,
taking the address from point of sale to the front door.
It provides an incredibly high level of accuracy and has
transformed delivery operations. It has also changed
the way the drivers engage with technology.
“Getting drivers to take their mobile device into the vehicle
and navigate with trust and confidence was a major
achievement,” says Slotow. “When the shift happened, it
was magic. They felt empowered as they could now resolve
issues independently without impacting on operations
when there were delays on the customer side. The
integrated voice solution allows them to contact customers
and let them know they are outside or their estimated time
of arrival. Trackmatic’s solution also stores all recordings in
the cloud to use in the driver debrief process and in case of
any issues. This process of continuous learning and
improvement has had a significant and positive impact on
results.”
Trackmatic believes in empowering the drivers,
providing them with the tools they need to deal with
frustrated customers in real time. Using this level of
engagement with the customer has meant that drivers
can relay issues around damaged items or poorly filled
orders and give the customer insight into when these
issues will be resolved. This availability of information
has seen a significant reduction in customer complaints
| November 2019 |
12

15. as most understand that there can be delays, but want
these delays communicated clearly and on time.
Creating a platform for real-time engagement and
communication has enhanced Coricraft’s relationship
with its customers as customers trust that they will be
kept informed of the progress of their delivery.
“Coricraft hasn’t done anything differently to achieve this
goal, they haven’t changed their manufacturing process or
their product range,” adds Slotow. “All it took was them
knowing that a customer was unhappy and having a
strategy in place to deal with them. This could be as simple
as sending out a manager to look at the product or ensuring
that any missing items were delivered straight away. This
level of customer engagement has made an instant, massive
difference.”
Coricraft can better plan and fine-tune deliveries,
optimize operations and redefine customer
engagement. Each challenge around visibility,
communication, control and timing has been addressed
using Trackmatic’s innovative and disruptive
technology solutions.
“The results speak for themselves,” adds Slotow.
“Customers have left positive feedback around the
professionalism of the delivery service and Coricraft has
grown their deliveries without having to expand on their
fleet or their teams. They have created capacity to scale
without increasing costs or infrastructure and, as benefits
go, that’s one that hits the bottom line.”
The company has seen delivery accuracies increase by
27%, the leave on time by 33%, (while shifting the start
time by an hour earlier) return on time by 36% and
overtime bills reduced by 15%. In addition, the time to
delivery has been reduced from three hours to 32
minutes and there has been an 80% increase in
customer service. Even more stats point to significant
increases in route efficiency (86%), turnaround
adherence time (94%) and a rise from 34 to 43 trucks a
day leaving the depots nationally each day.
“We are proud of the work that has been achieved at
Coricraft,” says Slotow. “Success does not happen by
chance, it takes the right client that is willing to collaborate,
experiment and trust us with their business.”
Trackmatic is currently working with Coricraft to
expand its solution which includes the Trackmatic
Insight analytic dashboards that will give Coricraft the
means to measure key performance metrics and
provide even more meaningful data for richer last mile
and customer delight deliverables.
Schneeberger concludes: “Trackmatic has given us
visibility into driver behavior so we can ensure we are as
efficient as we can be in terms of delivering our furniture.
Because we have this level of visibility, we can give our
customers visibility, and this allows us to proactively engage
with them and exceed their expectations.”
About Coricraft
For more than 20 years,
Coricraft has been the easy
choice for exceptional value on
top-quality furniture. From just
one store in Cape Town, we
have grown to a chain of almost
50 stores in South Africa,
Namibia and Botswana.
We have factories in Cape Town
and Johannesburg, where we
manufacture all our couches
ourselves. Beyond this large
manufacturing presence lies a
sophisticated retail
infrastructure, with Coricraft
stores across all South Africa’s
major towns and cities. For
customers, this means there is
always a Coricraft nearby.
| November 2019 |
13

16. | November 2019 |
14
Asheesh Mehra
Co-founder & Group CEO
A
chieving truly “cognitive” and “intelligent”
process automation is a critical milestone
on the roadmap to straight-through-
processing. To consider a process automated
end-to-end (without human touchpoints) some
genuine thinking and learning must take place
inside the solution. But what exactly do we mean by
the word intelligence? And how can users compare
the “thinking/learning ability” or “IQ” of one
platform over another? Luckily a solution does exist
TM
– AntWorks – a global, AI & intelligent
automation company; creating new possibilities
with data through digitization, automation, and
enterprise intelligence. Led by Co-founders:
Asheesh Mehra, Group Chief Executive Officer,
and Govind Sandhu, Chief Operating Officer, and
also by Dr. Venkat, Chief Technology Officer; who
together continue to shape the company and set
the course for the future.

17. Below is his story,
Asheesh Merah and Govind Sandhu both founded AntWorks. Its
TM
proprietary platform - ANTstein SQUARE is a full-stack solution that
enables non-technical business users to automate end-to-end business
processes quickly, easily and in a scalable manner. The industry’s first
Integrated Automation Platform (IAP), powered by Fractal Science,
ANTstein SQUARE is a multitenancy solution that allows for maximum
bot utilization, understands all types of data, and provides customers
with a one-stop solution for data curation and building, deploying and
managing an AI-enabled smart digital workforce. Both gentlemen,
together with CTO, Doc Venkatanathan Dwarakanathan, revolutionized
the industry, bringing a new perspective on how business processes
should be looked in as end-to-end and not as a single business process.
ANTstein™ is the first and only enterprise Intelligent Automation
Platform powered by fractal science principles and pattern recognition.
AI and Automation could be a $ 5tn industry by 2025, but it can only be
as good as the data it runs on. Today many organizations are not using
AI and automation to realize its full potential. Most are using Robotic
Process Automation (RPA) systems to analyze structured data in the
form of standardized code or text or categorized fixed field text – data
that generally isn’t difficult to analyze or process, but only makes up a
small percentage of overall business data. They are unable to process
crucial unstructured data, which includes anything from images, web
pages, legal documents, and medical records to mobile content.
ANTstein works with data from the beginning to the end.
That means that it starts with the pre-processing phase,
which auto inspects the data, moves on to identifying and
classifying the data, digitises it, makes sure it’s all accurate,
analyses it and then provides data enrichment, by doing the
following:
Ÿ Document Pre-Processing: This feature auto inspects, detects, and
enhances the quality of any image document. The inspector analyses
and separates the images with defects and applies several
techniques to increase the quality of an image. The defects include
noise, slanting/misalignment, inverted images, text and pages,
blurred text.
Ÿ Document Identification and Classifier: Identifies and classifies
documents in different categories, removing the need for sorting
AntWorksTM
A Global Leader in Intelligent Automation and AI
| November 2019 |
15

18. Ÿ and prepping data. It also includes
the ability to train the system to
learn new patterns, variations,
and document types
Ÿ Digitization in the following
ways:
Ÿ Document type: Structured and
Unstructured Documents
Ÿ Input Data Formats: PDF; TIFF;
JPEG; PNG
Ÿ Data Type: Printed, Handwritten,
Checkboxes, Signatures, Stamps
Ÿ Languages: English, all Latin-
script based, Japanese and Thai
Ÿ Data Certainty: Provides
guaranteed confidence metrics
for accuracy of data captured. It
provides confidence metrics and
colour codes for all extracted
data, enabling the user to
identify:
Ÿ Green: data is correct
Ÿ Red: data is not found and/or
available
Ÿ Amber: seems correct but not
100% certain
Ÿ Data Contextualization and
Sentiment Analysis: Captures
content available in running text,
which may or may not have labels,
pivot points to infer context. The
technique of inference is used to
capture the decision points in
binary classifications. Examples
are Marital Status: Married /
Unmarried, Employed /
Unemployed, Male / Female,
Pass / Fail
Ÿ Data Enrichment: Enables users
to create business process rules
and add logic to reconcile,
validate, or enrich the data. It can
apply rules within the available
data set, look up external data
sets for validation or enrichment,
and then apply rules to the
enriched data set.
Ÿ Maths Rule: arithmetic
operations on amount and integer
field types
Ÿ Special Rule: Special rule can be
applied only if-then conditions
are satisfied or formatting rules
for specific text patterns
Ÿ Concatenate Rule: Join two
different fields together and have
it in one field
“ANTstein SQUARE automates the
entire business process – not just
discrete tasks. The focus at AntWorks
has always been to deliver straight-
through processing for clients, which
then can deliver real and accountable
business cases. That’s unlike what Gen
1 RPA promised,” said Asheesh Mehra,
AntWorks Group CEO, and
co-founder. “Our recognition as a
Leader in IDP is a testament of our
vision, strategy, and market success
with enterprise Integrated Automation
Platform (IAP), ANTstein™ with our
proprietary industry-leading computer
vision product - Cognitive Machine
Reading (CMR). CMR provides superior
results on data with small variances like
business processes enabling higher
straight-through processing results,”
said Asheesh Mehra, Co-founder &
Group CEO, AntWorks.
AntWorks fundamentally believes
that for a truly successful team
environment, it must all treat its
co-workers with care, empathy,
compassion, and respect that the
company would give to its own
family, and it invests a lot of time and
energy into ensuring that it practices
what we preach. In the colony, the
company follows a ‘People First’
culture — one that actively
encourages every bright mind to
explore new possibilities and ideas,
free from the constraints of
traditional corporate bureaucracy,
and supported by first-rate training
and learning. By offering a safe and
professional work ecosystem, the
company promotes integrity and
strong work ethics.
In a short span of time, AntWorks
has already made a global impact in
the AI and RPA space as it is
consistently benchmarked against
competitors who have been in the
automation space far longer than the
company. This reflects the company’s
appetite for growth as it has
managed to expand globally and has
already opened new offices in USA,
UK, Singapore, Bangalore, Chennai,
Mumbai, Pune, Philippines, Dubai,
Australia and Canada in the last 12
months. What’s more, there are
already on-going plans to increase its
presence in France, Germany,
Sweden, among others in the next
year. Since the company was founded
in 2015, it has expanded
exponentially in global headcount
from 58 to 467 employees today.
And this number continues to grow.
This is a testament to the company’s
ambitions to fast forward its plans to
revolutionize the RPA and
automation industry.
As a testament to the company’s
capability, HfS Research’s 2017 RPA
Blueprint stated; “The combination of
computer vision and pattern
recognition allows AntWorks to provide
one solution where many service
providers have painstakingly integrated
different toolsets.”
It is envisioned to be the most
admired, respected, and loved
organization on planet Earth, guided
by its philosophy of Fresh, Fearless &
Fast. And, missioned To manifest the
power of ethical AI while delivering
the greatest value to its customers
and its people.
Testimonials- Rick Koo, the leader of
digital works at Mercer, said,
“AntWorks’ full-stack integrated
automation platform is a compelling
technology solution. While evaluating
vendors for our digital transformation
project, we were impressed with
AntWorks’ capability and vision. They
are great partners and are willing to go
beyond in terms of commitment and
effort and display total collaboration
and transparency. We appreciate their
strength and focus in using a business-
led approach, instead of a technology-
led approach, to problem-solving.”
| November 2019 |
16

19. We do this with
data curation,
not data
digitization and
with Digital
workforce
management.
“
“
| November 2019 |
17

22. ovember 3, 1988, is considered as a turning point
Nin the world of Internet. 25 Years ago a Cornell
University graduate student created first computer
worm on the Internet, “Morris Worm.” The Morris worm
was not a destructive worm, but it permanently changed the
culture of the Internet. Before Morris unleashed his worm,
the Internet was like a small town where people thought
little of leaving their doors unlocked. Internet security was
seen as a mostly theoretical problem, and software vendors
treated security flaws as a low priority.
Today, there is a paradigm shift, Morris worm was
motivated more by intellectual curiosity than malice, but it
is not the case today. According to a 2015 Report, 71% of
represented organizations experienced, at least, one
successful cyber attack in the preceding 12 months (up
from 62% the year prior).
According to survey report, discloses that, among 5500
companies in 26 countries around the world, 90% of
businesses admitted a security incident. Additionally, 46%
of the firms lost sensitive data due to an internal or external
security threat. On average enterprises pay US$551,000 to
recover from a security breach. Small and Medium business
spend 38K.
Incidents involving the security failure of a third-party
contractor, fraud by employees, cyber espionage, and
network intrusion appear to be the most damaging for large
enterprises, with average total losses significantly above
other types of the security incident.
Let’s Take a Look at Recurrent Security Threats Types-
Denial of Service Attacks
A denial of service (DoS) attack is an incident in which a
user or organization is deprived of the services of a resource
they would normally expect to have. These attacks are very
common, accounting for more than one-third of all network
attacks reviewed in the report. A standard approach is to
overload the resource with illegitimate requests for service.
Brute Force Attacks
Brute force attack tries to kick down the front door. It’s a
trial-and-error attempt to guess a system’s password. The
Brute Force Attack password cracker software simply uses
all possible combinations to figure out passwords for a
computer or a network server. It is simple and does not
employ any inventive techniques.
Identity Spoofing
IP spoofing, also known as IP address forgery. The hijacker
obtains the IP address of a legitimate host and alters packet
headers so that the regular host appears to be the source. An
attacker might also use special programs to construct IP
packets that seem to originate from valid addresses inside
the corporate intranet.
Browser Attacks
Browser-based attacks target end users who are browsing
Threats
NETWORK SECURITY
Threats
&
SolutionsSolutions
| November 2019 |
20

23. the internet which in turn can spread in the whole enterprise
network. The attacks may encourage them to unwittingly
download malware disguised as a fake software update or
application. Malicious and compromised websites can also
force malware onto visitors’ systems.
SSL/TLS Attacks
Transport layer security (TLS) ensures the integrity of data
transmitted between two parties (server and client) and also
provides strong authentication for both sides. SSL/TLS
attacks aim to intercept data that is sent over an encrypted
connection. A successful attack enables access to the
unencrypted information. Secure Sockets Layer (SSL)
attacks were more widespread in late 2014, but they remain
prominent today, accounting for 6% of all network attacks
analyzed.
Network Security is an essential element in any
organization’s network infrastructure. Companies are
boosting their investments in proactive control and threat
intelligence services, along with better wireless security,
next-generation firewalls and increasingly advanced
malware detection. The U.S. Federal Government has
spent $100 billion on cyber security over the past decade,
$14 billion budgeted for 2016.
Increased use of technology helps enterprises to maintain
the competitive edge, most businesses are required to
employ IT security personnel full-time to ensure networks
are shielded from the rapidly growing industry of cyber
crime. Following are the methods used by security
specialists to full proof enterprise network system-
Penetration Testing
Penetration testing is a form of hacking which network
security professionals use as a tool to test a network for any
vulnerabilities. During penetration testing IT professionals
use the same methods that hackers use to exploit a network
to identify network security breaches.
Intrusion Detection
Intrusion detection systems are capable of identifying
suspicious activities or acts of unauthorized access over an
enterprise network. The examination includes a malware
scan, review of general network activity, system
vulnerability check, illegal program check, file settings
monitoring, and any other activities that are out of the
ordinary.
Network Access Control
Network Access Controls are delivered using different
methods to control network access by the end user. NACs
offer a defined security policy which is supported by a
network access server that provides the necessary access
authentication and authorization.
Network Security is a race against threats, and many
organizations are a part of this race to help enterprises to
Chalk-talk
| November 2019 |
21

24. secure their network systems. Organizations like IBM, Symantec, Microsoft have created solutions to counter the global
problem of network security threat. These cutting-edge products show genuine promise and are already being used by
enlightened companies.
Good Network Security Solutions Traits
A real security solution should have four major characteristics;
Detect Threats
Targeted attacks are multi-faceted and specially designed to evade many point technologies attempting to identify and
block them. Once they are inside, the only way to find these cyber threats is to understand the behavior of the individual
attack components and use analytics to understand their relationships.
Respond Continuously
Today it is not important that an organization will be attacked, but important and more crucial is to identify when and
how much they can limit the impact and contain their exposure. This means having the capability to respond quickly
once the initial incident has been discovered.
Prevent Attacks
Malware is gettings quick-witted day by day. They utilize heuristics to change their code dynamically. A capable
solution should have an adaptive architecture that evolves with the changing environment, and threats today’s business
faces.
Integration
Today’s threats have multiple facets, and a single software or solution is not sufficient. Protection system should have
the capability to integrate with other security tools from different vendors to work together as a single protection system,
acting as connective tissue for today’s disjointed cyber security infrastructure.
Solutions in Market
Like infectious diseases, cyber threats will never be eradicated entirely, but they can be better contained and understood,
and their effects minimized. How can this be achieved? IBM has built an enterprise-level “immune system,” an adaptive
security architecture to battle today’s cyber pathogens. IBM has developed a vast fleet of products, QRadar, X-Force
Threat Intelligence, Trusteer Pinpoint Malware Detection, IBM Threat Protection System a dynamic, integrated system
to meddle the lifecycle of advanced attacks and prevent loss.
The IBM Threat Protection System integrates with 450 security tools from over 100 vendors acting as connective tissue
for today’s disjointed cyber security infrastructure.
Symantec is another major player in catering enterprise network security systems with Symantec Advanced Threat
Protection. Symantec ATP operates via a single console and works across endpoints, networks, and emails, integrating
with Symantec Endpoint Protection (SEP), and Symantec Email Security cloud, which means organizations do not need
to deploy any new endpoint agents. Symantec says, ATP is the only threat protection appliance that can work with all
three sensors without requiring additional endpoint agents. With ATP, Symantec’s goal is to deliver end-to-end threat
protection, prevention, detection, and response in a single pane of glass, offering more value to businesses than
individual point products can provide. Symantec Advanced Threat Protection combines multiple layers of prevention,
detection, and response.
| November 2019 |
22

26. Stephen Borg
CEO
AOPEN Solutions
| November 2019 |
24

27. Disrupting the Digital Landscape through
Cross-platform Business Solutions
The Internet of Things (IoT)
market is growing, with the
number of connected devices
worldwide expected to grow to 64
billion by 2025 (CAGR of 21%).
Despite such escalating market
demand, the IoT space is marred by
proprietary single-point solutions that
do not consider flexibility across
multiple use cases or opportunities
for customers & partners. There
needed to be a simpler way to
address some of the key barriers in
adopting digital transformation or
applied IoT.
AOPEN Solutions’ vision is to be an
enabler of growth for companies and
organizations looking to embrace
applied IoT and digital
transformation. Its group comprises
of two entities: AOPEN (devices)
and meldCX (software platform),
providing bundled end-to-end
solutions for individuals and
organizations looking for digital
transformation.
Positioned uniquely and strategically
under ACER Group, the company
has access to a multitude of
technology heavyweights companies
such as Acer ($9 Billion market cap)
& Wistron Group ($28.5 Billion
Market Cap), giving itself the ability
to grow and scale quickly.
Below are the highlights of the
interview conducted between CIO
Look and Stephen Borg, the CEO of
the company, in which he shares the
key insights of how AOPEN drives
the growth of businesses with its
proven solutions:
Describe AOPEN Solutions cutting
edge solutions, which address all
the needs of their customers.
60% of IoT projects stall at the Proof
of Concept stage (2017, Cisco).
Most companies are trying to
innovate, facing obstacles and
barriers along the way. Not many are
in the business of trying to help those
facing the obstacles and barriers.
This is where we position ourselves.
We are part of the first wave of
companies in the business of
assisting others going through their
digital journey.
Traditionally, AOPEN is a hardware
business. Founded in 1996, AOPEN
specializes in manufacturing cutting-
edge commercial-grade hardware.
Our devices have been tested through
and through - its fanless and solid-
state have been engineered to run in a
variety of rough environments 24/7.
Through years of expertise, devices
innovation and partnerships, we are
looking to disrupt the digital
landscape and embrace the rise of
Internet of Things (IoT).
The meldCX platform was birthed
two years ago, so that we could offer
not just IoT but applied IoT and stay
true to our calling to disrupt the
digital landscape. The perfect devices
companion, the meldCX Platform
and its Cloud Console allows users to
build, manage, deploy, schedule and
troubleshoot apps and multiple
devices remotely through a single
pane of glass.
Ever since then, meldCX has
expanded to offer white-label SaaS
modules,
with a focus on applied IoT and
AOPEN Solutions
| November 2019 |
25

28. frontline worker. The modules are
m-intelligence (machine learning and
artificial intelligence module),
m-reception (visitor sign-in module),
m-kiosk (self-service ordering
module for hospitality and retail) and
signCX ( a universal software player
that can talk to any CMS and
operating system allowing flexibility
digital content management module
for signage).
What does this mean?
Software-wise, there is no need for
our customers to have their
developers build infrastructure -
they can go straight to building
custom experiences using the tools
in our library, leverage one of our
partner apps, use any CMS or
utilize existing web assets. Most
customers could simply retrofit
new solutions on an existing
infrastructure with little to no issue
through the meldCX platform,
enabling them to rapidly build,
deploy and harness the power and
capabilities of IoT.
AOPEN hardware, combined with
meldCX platform and software is
truly the bundled plug-and-play
applied IoT solution that is easy to
deploy and use, efficient and cost-
effective.
Have a POC idea in mind? Come
speak to us! We have some great
experience and the expertise to draw
upon.
Describe in detail about the work
culture and the values that drive
AOPEN Solutions.
Happy people are more productive at
work. It’s a fact. This is why we’ve
made culture a priority. We want to
foster an environment that is open
and relaxed - where people can speak
up and be heard, and feedback given
and received.
We are like a startup within a large
organization: strategically placed
within the Acer Group, but nimble
enough to innovate and cut through
red tape for customers and propose
solutions that adopt technology
across the whole group. In our team,
we know that customers are more
easily attracted to great products and
amazing people are more easily
attracted to great culture. Culture
happens whether or not you plan for
it, so it is paramount that every team
member participates to create a
culture that they love.
The key to every business is always
two-pronged:
a) it is about having a can-do attitude
when providing customer service,
ensuring that your work with the
customer is detail-oriented and of an
exceptional standard;
and b) elevating team members’
focus, helping them grow and
understanding individual/ team
drivers.
At the end of the day, we are
committed to our passion for
delivering great experiences - not just
for customers but also team
members. We aim for employees to
be more than just colleagues - but
actual work friends. Work is a
fundamental pillar and needs to be
a place that you look forward to,
by being welcomed for your
individuality, thoughts and what
you can achieve - why wouldn’t
you make it fun? Our busy
employee social event calendar lets
our staff take a breather from the
stress of work. Be it birthdays,
cultural celebrations, company
milestones, or just because - we
like to celebrate life together.
What technologies are you
leveraging to make their
solutions resourceful and
bringing advancement in the
industry?
There’s a huge trend in machine
learning and machine vision:
applying artificial intelligence to IoT
(as with our m-intelligence Smart
Scale solution - now listed on Intel’s
Solutions Directory).
As an Intel Solutions Alliance
partner, AOPEN Solutions utilizes
powerful Intel technology,
specifically Intel Openvino Toolkit
for optimization across various
Beyond devices, the
future of digitalization
is in the solutions that
bring hardware and
software together.
“
“
| November 2019 |
26

29. formats and hardware outputs, as well as Intel Movidius
Compute Stick for low power, high performance rapid
inference on the edge.
There is also increasing demand for gesture-based and
facial recognition analytics. This tracking and analytics can
be applied to digital signage, POS, Kiosk, any service
environment with technology that can eyeball track,
recognize age and gender, and dynamically serve up
relevant content depending on who is actually viewing. We
are currently working on a few POC projects for 2020
expected rollout.
What are AOPEN Solutions future aspirations? What
strategies are they undertaking to achieve those goals?
As a team, we’ve made it our mission to:
Ÿ Democratise IoT and Digital Transformation by
providing tools & services for easy adoption and use
Ÿ Leverage our Global Expertise, providing access to a
community of customers and partners.
Ÿ Ensure any solution or service we provide is a building
block for growth with open integrations, flexibility and
designed to unparalleled standards.
We have a three-tier Go-To-Market plan:
Ÿ SELL TO → Identify Greenfield problems that we can
work with select customers (through incubation) and
create groundbreaking technologically-advanced use
cases
Ÿ SELL WITH → Engage together with partners to
enable problem-solving and execution leveraging
AOPEN solutions resources and expertise
Ÿ SELL THROUGH → Leveraging channels to sell,
reduce friction and overall TCO cost for the end
customer.
This strategy allows us to implement new technologies and
rapidly scale, whilst making sure customers and partners
are looked after and nurtured.
About the Leader:
Stephen Borg is a solutions-driven strategy
development director specializing in
identifying and creating opportunities in
greenfield markets. His background is in
capability development and research-led
strategy with a particular passion for lateral
problem solving and creating tailored results
to satisfy partners and their customers. With
key skills in strategy and design-led
thinking, he has helped multinational
companies expand markets, explore and
pioneer new niches and introduce game-
changing technology into competitive
spaces. His expertise spans technology and
digital media, retail environments, customer
experience, innovation, and building
business partnerships.
Stephen likes to walk the industries he is
operating in, he has a strong background in
retail innovation working both for retailers
and Global ICT firms. He is the Chairman of
a large Fin-Tech business called Remitter,
and held board positions in two retailer
payments companies, is also the Chairman
of two affiliated group companies founded
the software platform business meldCX and
a dedicated AI, Machine learning business.
Previously Stephen helped create the
concept of Chrome for commercial devices,
working closely with Google executives.
Commercial Chrome has been widely
adopted in the Kiosk and signage space and
the range of devices are the fastest growing
within the group. AOPEN is still the only
provider of Commercial Chrome Devices.
| November 2019 |
27

30. We believe that everyone and every
product will be dramatically changed by our
‘always-on’ connection to the Internet, and
through it to every other person and device
in the world. The most exciting uses of our
phones happens when we leverage that
realtime connection to the Internet. People
worldwide now use their phones to order
taxis, track food delivery, control their
lights, and have apps specifically for
chatting with people around the globe.
—Todd Greene
CEO
| November 2019 |
28

31. Living the Future with Connected Experience Infrastructure
The world is moving towards being “always-on”
and forever connected in real-time. 3 billion
people across the globe now have access to
smartphones, most with virtually unlimited data. Most
people use their phones to read content, watch videos,
and send emails. Yet the most exciting uses of the
phone happen when people leverage that real-time
connection to the Internet. The reason behind this is
the Data Stream Network (DSN). DSN helps you build
applications in a secure, reliable manner, connecting
devices from anywhere in the world in real-time. It
helps you build and scale always-on applications in a
secure, reliable manner, connecting devices from
anywhere in the world in real-time. In short, it will solve
all the problems, and let developers do what they do
best – develop applications. One such DSN is PubNub
which takes care of everything from data streaming,
security, datacenters availability, scaling, multi-
platform support and also provide easy to use APIs to
build applications on top. Today, PubNub powers
thousands of real-time apps around the world, from
innovative start-ups to globally recognized brands, like
Adobe, eBay, and Samsung. And the company offers
less than 250-millisecond latency around the world,
through its 15 global Points of Presence.
Below is it’s story.
People worldwide now use their phones to book cabs,
track food delivery, control their lights and have a
bunch of apps specifically for chatting with people.
People can get medical help from experts halfway
around the world. PubNub has pioneered the
technology to create these Connected Experiences,
and companies worldwide rely on them to power these
capabilities. While the rapid rise of smartphones and
real-time tech like, PubNub might make it feel like the
company is already living in the future. The company is
just embarking on a change that will affect every person
worldwide in every aspect of their lives.
PubNub is a platform for building and launching
connected experiences at massive scale. Additionally,
developers can take advantage of value-added features
for application areas like chat, collaboration, IoT device
control, and real-time updates to further accelerate
build and release times. The PubNub DSN provides
global cloud infrastructure and key building blocks for
real-time interactivity and lets developers focus on
customer innovation. Customers can build their
modules from scratch, and also take advantage of
several pre-built blocks created for features common to
real-time applications; the growing BLOCKS catalog
includes chat filtering, language translation,
geo-fencing, sensor aggregation, third-party API
integrations, and more.
PubNub APIs, running on its global network, helping
thousands of customers ship real-time features faster,
increase user acquisition & retention, and save on the
cost of running massively scalable real-time
applications. These apps are all powered by a new layer
of technology, real-time technology. At the company, it
is called Data Stream Network, and its tech is used by
many of the apps already installed on customer’s
phones, in homes, and on their browsers. These apps
each blend chat, live notifications, geo-tracking, and
real-time collaboration together to provide a
completely new way of engaging online. Connected
Experiences underpin the explosion of ridesharing &
meal delivery apps, gaming, business collaboration,
modern exercise equipment, and telemedicine, to name
a few. Established enterprise apps, office suites, and
graphics design software are quickly evolving to add
chat, real-time mapping & live notifications.
The main reasons why clients chose PubNub over
others: The company, set out in 2009, to develop a Data
Stream Network (DSN) for developers to build
real-time apps as easily as building a web page, without
worrying about security, reliability, or scalability. With
PubNub
| November 2019 |
29

32. PubNub, developers can quickly create and
deliver any combination of Connected
Experiences for their users, securely, reliably, and
scalable. The company’s technology allows teams
to build solutions using the company’s APIs-
combine in-app chat, live notifications, device
control, and more, reliably and securely, on any
device. Focus on security and compliance–
Mission-critical applications are powered by the
company. As a result, the company takes security
incredibly seriously and have built several
features into its network, and are certified for the
most important compliances (GDPR, SOC 2,
HIPAA, Privacy Shield), to keep their customers’
data safe and their apps secure. Security is
unassailable and baked right in. The company also
offers real-time infrastructure-as-a-service and
provides enterprise-grade security, 99.999% SLA-
backed reliability, and global scalability to support
the largest real-time deployments, all via simple
APIs and 70+ SDKs. The company knows that
security, data ownership, and access control are
critical to any realtime application – which is why
the company has built the entire DSN around
these core tenets.
Traditional three-tier request/response
architecture is failing to meet the scalability,
latency, and reliability demands of modern data
streaming applications. Reliability, security,
scalability- PubNub reliably delivers 2 trillion
messages a month to over 300 million devices, in
just 100 milliseconds or less. That reliability drives user
satisfaction and retention and puts the company’s scale in a
league of its own. The company offers a 5-9s reliability
guarantee, which means no more than 26 seconds of downtime
per month. Globally the company delivers the same speed and
reliability of its service in the U.S. as it does in Japan, Australia,
and Africa. The organization operates at the edge of the
network to handle & apply logic to real-time data, thereby
minimizing latency to 100 milliseconds or less world-wide, and
guaranteeing reliability and scalability.
People like actor/musician Jared Leto have performed in live
streaming concerts where PubNub is used to provide a massive
scale audience experience online. The organizations’ 75 SDKs
means that the company has got you covered, no matter which
devices you’re developing for. And, those redundant Points of
Presence ensure that the app can survive the failure of a
regional data center. The company is strategically placing its
points of presence across the globe, making a truly global
company, serving global applications. This also puts employees
in a positive state of mind and empowers and supports them to
do their best work.
Todd Greene is the Founder and CEO at PubNub, he helps to
shape the company’s vision of revolutionizing the way people
interact online He helped started as one of the two co-.
founders. It was a side project for him until 2012 but full-time
for his co-founder, Stephen Blum, who ran the company. In
2012, they raised their first angel round. When Stephen first
showed Todd PubNub in the early part of the decade, he
immediately said, "I could have used this five or six times in the last
five years." What he realized before others were that with the
advent of always-on mobile and cheap bandwidth and IoT,
these kinds of experiences on computers that would only be
seen in movies, people are going to start to expect those
experiences in their everyday lives. When they first started the
company, it was hard to describe that.
Testimonial
“PubNub is reliable. It’s efficient. It’s fast. It’s everything we were
looking for. In the EMS/911 space, efficiency is key because of how
quickly the first responders and public safety agencies respond to
determines life or death. PubNub has all of that.”
— Jason Brock Director of Software Development @ZOLL
Stephen Blum
CTO
| November 2019 |
30

34. | November 2019 |
32

35. t a DevOps conference in Helsinki, a very
Alearned university Professor gave a great
retrospective about how DevOps has
transformed the IT-space into a high velocity,
continuously improving environment for development,
deployment and operations of digital products and
services. He presented a whole bunch of empirical data,
industry insights and backed it up with solid academic
knowledge. It was by far the best keynote at the
conference. But what made it stand out above all, was
his closing remarks and question to the auditorium,
with which he casted a searching question on the
concept of automated, AI based systems and how we
perceive them. It is perhaps the single question that
challenges us the most on this subject. “What shall we
do with all this speed?”
Exactly! Should we be pursuing speed and if so for what
reason? To have “speed” in your operations is to have an
extra competitive advantage which is a means not an
end. And means need utility, otherwise they are
pointless. When we take the perspective from the late
1990´s it is truly amazing that products and services
are now so well supported by IT-processes. Daily – even
hourly –deployments, continuous integration etc. are
now the norm and in retrospect this is an awesome
achievement. Who doesn´t remember yearly releases,
endless QA cycles, never ending rescoping of massive
project plans, two thirds of investment locked into
processes with low to zero market value? We are all
glad to have left all that behind and yet we still
fanatically push – myself included – for more process
efficiency, faster time to market, more automation etc.
Now we are expecting AI to enhance automation even
further than we ever dreamed of 20 years ago. All this
velocity is awesome!
Which brings me back to my Professor in Helsinki, I
believe he was implicitly asking the audience to self-
reflect on the question of do we know when enough is
enough? I don´t believe we are even conscious of this
question, let alone able to answer it. We just don´t we
even think about it?
Fortunately there are people who do think about the
question. Professor Kevin Warwick stated in his book
“In the Mind of the Machine” (published in 1998)
“within the next 10 to 50 years artificial intelligence
systems will have been developed, that will not only be
more intelligent than humans but also exhibit a
significant number of advantages; they will be faster,
more reliable, quicker to learn and more robust.” Within
10 years of that prediction stock market High
Frequency Trading (HFT) was so fast that humans were
no longer capable of monitoring the processes. We now
know the consequences of uncontrolled speed in HFT
in financial markets. Our pursuit of speed seems not to
have considered social and ecological aspects. All that
speed benefitted a few and all but destroyed much for
the many.
The Professor in Helsinki too, was questioning the
motives for our continuous drive for velocity and by
doing so he was subtely planting the thought in the
minds of those who should be reflecting upon the
question. Is speed the ultimate objective of DevOps and
the like? If we can´t answer the question “what shall we
do with all this speed?” – And I did not hear any answers
from the auditorium – then velocity can´t really be the
main goal. I believe “all this speed" is but a secondary
benefit of what Lean Manufacturing states as “waste
reduction”. If we instead switch our main focus of
automation to the term “efficiency”, then the Professor
Glimpse of Future
| November 2019 |
33

36. could have phrased the question as “what shall we do
with all this efficiency?” then I am sure that answers
would have been abundant.
Efficiency has many factors, of which speed is just one
and, in my opinion, secondary to waste reduction
factors. When humans define objectives for the good of
the many, then social and ecological factors – usually –
inform those decisions, thus making them future
oriented and sustainable. Reduction of waste, in a
manufacturing context pays dividends in terms of
reduction of time as a social factor and reduction of
material as an ecological factor. The resulting strategies
are in general preventative i.e. error avoidance and
protection against anomalies. Combining the ecological
and social factors into the decision-making process
requires our unique form of emotional intelligence
which is a significant driver of our behavior. Can this be
said of AI neural networks running automated systems
at speeds beyond our comprehension? Maybe someday,
but I am a doubter and critic until fully convinced of the
opposite.
Lean Manufacturing focuses on waste reduction.
Benefits such as just in time supply chains, automation
of repetitive tasks etc., all fall into the social ecological
framework suggested above whereby is velocity a
secondary benefit, not the central objective. We
currently hype machine learning and assume it to be
“intelligence”. But what if these systems also learn to be
stupid and irresponsible, such as the HFT systems that
triggered massive sell offs that tanked stock markets. Is
that intelligent in a social and ecological context? If
humans were to behave this way on such a scale, we
would all cry out stupidity and ignorance as suitable
words to describe such behavior. We must adopt a
critical approach as to where, when and how to utilize
AI. I maintain it should not be just pure speed that we
pursue, but waste reduction which applies a qualitative
meaning to the extra velocity we might generate.
If you identify an automation-case for waste reduction,
i.e. error prevention, protection against outside
influences, then proceed proceed cautiously with AI. If
velocity is the only apparent benefit, then before you
implement, honestly ask yourself the question – and
answer it – what are you going to do with all this speed?
About the Author
In his last position, Mark Rees was
Managing Director of E-POST
Development GmbH in Berlin, a
subsidiary of Deutsche Post. There, he led
an international team comprised of
several hundred employees in agile
DevOps development teams, and was
responsible for employee direction, as
well as the entire budget in the areas of
IT security, DevOps, quality assurance,
operations and user experience. In his
work as COO at Secucloud, Rees applies
his expertise in agile leadership and his
many years of experience in
interdisciplinary IT organizations in the
Media and IT security industries.
| November 2019 |
34

38. I
n this digital era of 5G – Network of the Future,
Blockchain, Big Data, IoT, and AI, the market is
rapidly expanding as companies across multiple
verticals have recognized the need for connectivity, and
the potential digital transformation that can be enabled
through connectivity. Greater business efficiency and
smarter processes are obvious results of Automation
and AI. However, end-users demand access to their
data, business applications, productivity applications,
and collaboration applications in a secured manner. So,
Tech Mahindra was born with the focus on enabling
clients to succeed in a digitally disrupted world.
In an interview between CIO LOOK and CP Gurnani,
the MD and CEO of Tech Mahindra has shared the
critical journey of the company’s cutting-edge
technology solutions with partners globally.
Below are the highlights of the interview conducted
between CIO LooK and CP Gurnani:
Give a brief overview of Tech Mahindra, its uniqueness
and its vision
Tech Mahindra is a global leading provider of digital
transformation, consulting and business re-engineering
services and solutions. Part of the Mahindra Group,
Tech Mahindra is a USD 4.9 billion company with 125,
000+ employees across 90 countries. Tech Mahindra
has 940 global clients, including Fortune 500
companies. It is the highest-ranked non-US company in
the Forbes Global Digital 100 list (2018) and is in the
Forbes Fab 50 companies in Asia (2018).
At Tech Mahindra, we live by the philosophy of
‘Connected World, Connected Experiences’. Today,
customer experience is driving and disrupting
industries like never before. Our vision is to deliver
seamless and integrated experiences across dimensions
– digital, physical, and convergent.
Describe Tech Mahindra’s cutting-edge solutions,
which address all the needs of their customers?
As part of TechMNxt* charter, we constantly invest in
next-generation capabilities in consulting and
technology, which we adapt to clients’ businesses
through our digital themes: Digital Strategy & Design,
Digital Customer, Intelligent Operations and Future
Enterprise, driven by investments in analytics with
Digital Insights and powered by Tech Mahindra IP in a
Digital Foundation layer. Tech Mahindra IP comprises
vertical industry solutions as well as platforms for the
Internet of Things (IoT), Cybersecurity, Cognitive
Technology, and Enterprise Gamification.
We have identified RADIQAL (extensible Reality,
Automation & AI, Distributed Ledger, IoT, Quantum
Computing, All powered by 5G and next-gen networks)
as our future technology focus.
For example, we are working with Rakuten in Japan to
power the next generation networks, using IP from our
joint investment in AltoiStar. This will enable industries
as diverse as healthcare, manufacturing, and financial
services to unlock the power of 5G use cases.
Globally Riding the Technological Waves
| November 2019 |
36

39. Sustainability and
Inclusivity drive
the purpose of the
organization
“CP Gurnani
CEO & MD
Tech Mahindra
| November 2019 |
37

40. Describe in detail about the work culture and the
values that drive Tech Mahindra?
Tech Mahindra’s culture is driven by the RISE
philosophy of the Mahindra Group, which is based on
the beliefs: “accepting no limits”, “alternative
thinking”, and “driving positive change”. Sustainability
and Inclusivity drive the purpose of the organization.
We are focused on building a safe and sustainable
environment for our employees by committing to fair,
transparent, and inclusive work culture.
We are also investing in futuristic technology to
create a ‘workplace of the future’. For example, we
have introduced a Facial Recognition Attendance
System leveraging Artificial Intelligence, which is also
equipped with a tool that helps us measure the mood
of our employees through a mood meter. Such
initiatives enable us to ensure we have a happy
workforce.
How do Tech Mahindra’s services differ from the
other companies’ offerings?
Tech Mahindra focuses on enabling clients to succeed
in a digitally disrupted world. We collaborate with
clients, academia, eco-system players & start-ups to
create business solutions that can help our clients
Run their business better; Change faster to adapt and
Grow revenues by delighting their customers.
Through its investments in organizations such as
Pinnifarina, the BIO agency and Mad*Pow, Tech
Mahindra has a unique ability to deliver digital
transformation across the physical, and digital realm.
This enables us to design “phygital” products, as well
as POS (Point of Sale) experience in retail stores,
banks, and stadiums.
What technologies are they leveraging to make their
solutions resourceful and bringing advancement in
the industry?
Tech Mahindra has deep expertise in cybersecurity,
automation, customer experience, and content
management, analytics, IoT, cloud, DevOps,
microservices, and mobility. In addition, we are
investing in the RADIQAL suite (extensible Reality,
Automation & AI, Distributed Ledger, IoT, Quantum
Computing, All powered by 5G and next-gen
networks), as areas for the future.
What are Tech Mahindra’s future aspirations? What
strategies are they undertaking to achieve those
goals?
Tech Mahindra aims to be the digital transformation
partner of choice for its clients globally. By focusing on
business transformation enabled by digital technology,
Tech Mahindra has transitioned from being a
technology skills provider to a business provider.
Combining business change capabilities, experience
design, and technology has helped Tech Mahindra make
this transition effectively.
Going forward, Tech Mahindra aims to increase its
digital business through vertical solutions, platforms,
and leading-edge business transformation enabled by
technology such as AI, 5G, and quantum computing.
About the leader
CP Gurnani is the MD and CEO of Tech Mahindra.
Living by the credo, ‘don’t work hard, work smart’, the
leader brings an inimitable leadership style combined
with a laser-sharp focus on customer experience.
In 2009, he led the acquisition of Satyam, which helped
the company diversify into other verticals, and brought
in capabilities in analytics, engineering, consulting, etc.
Gurnani understands that in this age of disruption,
innovation cannot happen in seclusion, but rather,
needs an ecosystem that supports collaboration. His
focus is both on “Digital Outside”, as well as “Digital
Inside”. He is proactive about nurturing a digital
future-ready talent pool with emphasis on reskilling
the workforce.
Testimonials
“Three things that stand out about Tech Mahindra; one is
the competence of its management, second is the financial
strength and third is the scalability of the business model.
This company has what it takes to go the whole way.”
—Frank Hancock, Former Managing Director, ABN
Amro
“BT is the world’s leading telecom company and we depend
on our development partners to help us achieve or targets.
Most of our work is done offshore and it is done by
TechMahindra.”
—Martin Greenan, Offshore Co-Location centres, BT
Director
| November 2019 |
38

42. he emergence of the Internet of Things (IoT) is
Tdriven by embedding electronic functionalities
into all types of objects and environments. The
key technological enablers of the IoT are enhancements
in cloud computing infrastructure, wireless
communications, microelectronics, and notably low
power electronics. A key concern for realizing a full-
blown vision of the IoT is how this can be all done
profitably and sustainably. Conventional electronic
components, production processes, and material sets
are not suited for realizing this vision. Ynvisible aims to
be a leading company in the emerging printed
electronics sector, a key enabling set of technologies for
the IoT. The company’s interactive printed graphics are
produced using conventional printing and converting
processes such as screen printing, coating, lamination,
die-cutting, etc. The organization offers full system
design, integration, and production services led by a
multidisciplinary team of engineers, designers &
experts. Together with a network of partners, Ynvisible
offers everything needed to get clients started with
electrochromic displays and other printed electronic
components and technologies.
Introduction of next-generation Functionalities
The printing industry, on a global level, is close to 800
billion dollars annually. Printed graphics and surfaces
are everywhere. People run into printed items
thousands of times daily. The company is introducing
printed electronics inks and displays to client bases in
the label & RFID industry, in the healthcare sector, and
then to certain premium consumer brands. It builds
partnerships designed to accelerate the development
and ultimate market introduction of next-generation
functionalities for printed displays.
That’s where Ynvisible is starting the business, and
these are already items where the production volumes
Increasing and
further enhancing
our company’s
manufacturing
capabilities is a
central target,
as we advance
our growing base
of prototyping
client cases into
high volume uses
A Global Leader in Electrochromic Displays
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43. Ynvisible
Inês Henriques
Co-founder & COO
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44. are often in the tens or hundreds of millions of units per
one single item on an annual basis. The positive
workplace consists of employees who enjoy and are
passionate about their work and who exhibit both
personal and professional pride in the products and
services the company provides to its customers. The
company’s employees look forward to coming to work
and are enthusiastic in creating new products and
collaboratively interacting with co-workers, as it is
creating history.
Interaction with all types of Smart Objects
The team is truly diverse, with locations in Portugal,
Germany, Sweden, and Canada. Ynvisible’s interactive
printed graphics technology offers a practical visual
interface to all types of internet of things items and
smart everyday objects. The company offers clients the
full solutions to their smart product needs, from
developing prototypes to full-scale production. There is
a steady flow of requests for the company’s interactive
printed graphics solutions for smart labels and smart
packaging. In labels, the request is most often for visual
indicators combined with sensors. The company
anticipates strong growth in smart labels and increased
uses in higher-priced, premium products.
Performance Enhancing Technologies
Ynvisible has developed a technology that allows for
printing inks that change color in response to a small
electrical current. In addition to the production scaleup
and roll-out of the current generation of the
company’s proprietary printed display solutions, the
company works actively to enhance the performance of
its technologies and products to build market
leadership. The organization’s facilities are used to train
outside design and production houses to work with the
company’s proprietary technologies, in order to
implement the first technology transfer cases to
outside production houses.
Interactive printed graphics based on the company’s
inks can be printed directly onto RFID labels and
powered wirelessly over RFID reading. Therefore, the
company sees additional potential in enabling RFID and
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45. NFC labels with additional features and functionalities.
In terms of product authentication, there is a great
demand for innovation as the solutions have to fit the
product’s end-use, it’s packaging and supply chain.
Creative and Responsible Leader
Inês Henriques is a Co-founder and COO of Ynvisible.
She was CEO of the company from the creation of the
company to the closing of the RTO transaction with
Ynvisible Interactive Inc. in January 2018. Inês led the
founding of the company, designed the organization of
the new commercial entity, was responsible for building
a highly competent team and has also been actively
involved in the development of the company’s core IP
portfolio, and in establishing, the organization’s first
manufacturing partnership and wider partner
networks. She currently leads operations for the
company. Inês has a degree in Environmental
Engineering from the New University of Lisbon and
Ph.D. in Civil Engineering from Virginia Tech.
Building Visibility and Awareness
Ynvisible is in the field of printed electronics, focusing
on the space of the internet of things. A central theme
in the company is to build visibility and awareness of its
interactive printed graphics solutions beyond the
printed and flexible electronics sector. As for other
packaging integrated applications, the use cases for
flexible and printed electronics are still more skewed to
one-time promotional uses, but brand authentication is
certainly another driver. Brand owner clients with smart product initiatives targeting product
launches in 2019 and 2020 are a priority for the
team. During the year, the company expects to
sell a growing number of product design,
prototyping, and production projects within lead
business arenas. As the next step to these
projects, the company’s further aim is to sell first
volume production of printed displays from its
sheet-based production line in Charneca de
Caparica, Portugal, and its roll-based production
line in Linköping, Sweden.
Testimonial-
Leif Ljungqvist, the Acting CEO of Consensum:
“We see a growing market for printed electronics
worldwide and this acquisition is a next logistical
development step for Ynvisible who has been one of
our clients to develop and advance this technology.”
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