Claire Bradshaw's (Director, Claire Bradshaw Associates) presentation to the CILIP 2017 Conference in Manchester #CILIPConf17 What makes a great communicator? What might be getting in the way of that person being you? And what can you do to become even more effective? In this workshop, we’ll explore your communication ‘style’, build on your communication strengths and understand how your beliefs and body language shape the communication you give and receive. You’ll go away with a range of practical tips and techniques you can use to present your best-self at interviews and in your day-to-day interactions.

1. #CILIPCONF17
‘5 STAR
COMMUNICATION’
Claire
Bradshaw

2. COMMUNICATION IS……
• ..the act of transferring information from one place to
another..
• Can be verbal, written or non-verbal

3. MORE ABOUT THE ‘HOW’
THAN THE ‘WHAT’
Spoken words
7%
Voice, tone
38%
Body Language
55%
0%
Communication
Mehrabian, A. (1972).
Nonverbal
Communication. New
Brunswick: Aldine
Transaction
Inference of attitudes from
nonverbal communication in
two channels.
Mehrabian, Albert; Ferris,
Susan R.
Journal of Consulting
Psychology, Vol 31(3), Jun
1967, 248-252.

4. Who?
Beliefs Mind-body
Strengths Stories

5. Creating a style compass - influencing
up and down
Detail
People
Risk
taking
Outcomes
Big picture
Tasks
Risk
averse
Process
STYLE COMPASS

6. Creating a style compass - influencing
up and down
Detail
People
Risk
taking
Outcomes
Big picture
Tasks
Risk
averse
Process
STYLE COMPASS

7. Creating a style compass - influencing
up and down
Detail
People
Risk
taking
Outcomes
Big picture
Tasks
Risk
averse
Process
STYLE COMPASS

8. BELIEFS
“Our beliefs become our
thoughts;
Our thoughts become our
words”.
Ghandi

9. MIND-
BODY
CONNECTI
ON“Our bodies
change our
minds, and our
minds can change
our behaviour,
and our
behaviour can
change our
outcomes”
Amy Cuddy

12. Who?
Beliefs Mind-body
Strengths Stories