inSpired Event 2017 - Hogeschool Utrecht - From food chain to cognition chain (and what this means for CX professionals)
1. Lotte Willemsen • lotte.willemsen@hu.nl • @lottewillemsen
From food chain to cognition chain (and what
this means for CX professionals)
#inSpiredEvent2017
2. FROM FOOD CHAIN TO
COGNITION CHAIN
AND WHAT THIS MEANS FOR CUSTOMER
EXPERIENCE
DR. LOTTE WILLEMSEN
@LOTTEWILLEMSEN