Introduction to UpSkillMA Overview of UpSkillMA Offerings Content, Cost, Timeline, Registration Details on Interprofessional Team-Based Care Course Implementing UpSkillMA

1. Welcome to Today's
UpSkillMA™
Overview Webinar
May 21, 2019

3. 3
Get the Most Out of Your Experience
Use the Q&A Button to submit questions
during today’s session
Recording and slides will be available by
email
Polling Questions
For further information, contact
WeitzmanLearning@chc1.com
TA Tools and Resources 5/1/2019

4. Webinar Agenda
• Introduction to UpSkillMA™
• Overview of UpSkillMA™ Offerings
– Content, Cost, Timeline, Registration
• More Detail on
– Interprofessional Team-Based Care Course
• Implementing UpSkillMA™
• Questions & Comments

5. The Need for UpSkillMA™

6. Practicing MAs
• Expand their professional
scope of work
• Become more integrated
and integral team members
• Become change agents in
their health centers
• Gain skills for ongoing
career development

7. Health Centers
• Gain MAs better prepared for
organizational changes and
payment reform
• Enhance their ability to deliver
patient-centered, team-based
care in a value-based
environment

8. Tell us about the medical assistants
at your practice.

9. The Background for UpSkillMA™
Bodenheimer T, et. al. Ann Fam Med 2014;166-171.doi:10.1370/afm.161
Ten Building blocks of high-
performing primary care

10. • Structure
 Online
 Self-paced, weekly format
• Objectives/Goals
 Discuss best practices, potential pitfalls,
challenges, and barriers to working as a
medical assistant in primary care related to
course topic
 Demonstrate understanding of core
concepts
 Complete knowledge assessments
 Define key terms
Course Information

11. Course Design
Application
in Practice
Real life
examples
Learning
Checks and
Exercises
Instructor
and Subject
Matter
Expertise
Context/
Theory
Discussion
among
Participants

12. UpSkillMA™ 2019 Offerings
• Understand core team based care concepts
• Gain knowledge, skills & attitudes to excel in an
interprofessional team
Interprofessional
Team-based Care
• Gain an understanding of key quality improvement concepts
• Learn how MAs collect and use data to support the delivery of
high quality and value
Quality Improvement &
Making the Data Count
• Enhance communications with patients on vaccines
• Reinforce skills related to vaccine schedules, proper storage,
and effective administration
Immunizations
• Understand common legal/ethical issues MAs experience
• Develop effective communication, time management, and
teamwork skills
Professionalism &
Effective
Communication

13. What other topics would you
like UpSkillMA™ courses to cover?

14. Interprofessional Team-Based Care
 Introduce interprofessional education and the
patient-centered medical home model
 Review the make-up of the interprofessional team
 Review the role of each of the key members of the
team in detail
 Explore concepts to model and improve
interprofessional communication and teamwork
 Examine a complex primary care patient case to
see the elements covered in the course through
the lens of patient care instead of in a topical
manner

15. Immunizations
 Review the importance of immunizations as a part of health
promotion
 Review core concepts of the vaccine schedule, needle choice,
and proper administration, storage, and handling and finally
documentation of any vaccine-related events (vaccine errors,
VAERs reporting, needle sticks, temperature excursions, etc.)
 Describe the use of catch-up schedules
 Review tools to support a comprehensive immunization
program: standing orders, care gap reports, and others
 Discuss the role of patient education to improve vaccine
acceptance rates

16. QI & Making the Data Count
 Review of key math concepts and calculations
 Define quality improvement and the model for
improvement
 Describe the ways in which data are used to
measure quality of care provided using
primary care case examples
 Explore the basic tools used in quality
improvement and health care measurement
 Review the importance of displaying data
graphically over time
 Describe the use and interpretation of run
charts

17. Professionalism & Effective Communication
 Understand the types of communication, including
verbal, non-verbal, and written communications, for
various audiences
 Learn about the nuances and variations in
communication skills such as negotiation, conflict
management, and facilitation
 Discuss professional development and goal setting
 Learn about time management and balancing
priorities
 Demonstrate knowledge on legal and ethical
responsibilities of the medical assistant

18. UpSkillMA™ 2019 Course Dates
• Interprofessional Team-Based Care
• June 3
• June 24
June
• Immunizations
• QI & Making the Data CountJuly/August
• Professionalism & Effective
CommunicationFall

19. Cost and Model
• $30 per hour of content
• Interprofessional Team-Based Care
– 12 hour course
• All Other Courses
– 10 hour courses
• We encourage group participation for all
courses

20. How likely are you to use these courses?
Which of the 2019 UpSkillMA™ courses are
you most likely to utilize?

21. Register Your MAs Now!
• Registration only takes 15 mins!
• Courses are limited to 50 students
• To register:
 Select one person from your health center to
register all of your participating MAs
 Go to: www.regpacks.com/upskillma
 Create an account (email address and password)
 Enter required information about each
participant
 Once registered, we will enroll them in the
course

22. Contact Information
Visit Our Website
www.weitzmanlearning.org/upskillma
Email Us
weitzmanlearning@chc1.com
Call Us
720-710-9050