1. Master’s in Intercultural Leadership Summary
October 18, 2014
Program Description
 Started 18 month program in June of 2013 with the blessing of John, Sharon and this
Board
o Core courses (14 hrs)
o Supporting courses (12 hrs)
o Capstone Project (10 hrs)
 All study was through on-line courses except for three one-week intensive gatherings at
GC
 Student Learning Outcomes:
o Basic concepts of intercultural communication (engaging people as individuals)
o Basic concepts of leadership (including value of self-reflection)
o Basic concepts of adult learning (theories of transformative learning)
o Basic concepts of action (historical and social theories as applied to action
research)
o Basic concepts and tools of strategic planning & implementation
o Basic concepts of social justice and anti-oppression
 Goshen College’s core values of Christ-centered servant leadership, global citizenship,
passionate learning and compassionate peacemaking provide the framework through
which the program operates and gives shape to our conception of social justice.
Program Outcomes
 All course work was applicable to my work at Waterford Crossing. Much of my
capstone project included aspects of course work over the entire course of study.
 My Capstone Project focused on studying and improving staff satisfaction in Assisted
Living facilities.
o The approach taken was to make this a group learning project through
participatory action research (PAR).
o Three groups of employees met several times to address 2 items that were the
lowest scoring items on our annual satisfaction survey:
 “Appropriate actions are taken to correct problems in my department.”
 “The various departments within our campus cooperate well.”
o Additional challenges at the beginning of the project
 low occupancy
 high turnover
 management team shuffle of new managers, changing roles, etc.

2. Summary of Scoring of Two-Question Survey for Participating Groups and Other Staff
Question Responses Pre-Project
Score
Mid-Project
Score
Post-Project
Score
Percent
Improvement
Resolving problems (3 groups) 78% 87% 94% 16%
Resolving problems (other staff) n/a 73% 90% 17%
Interd. Cooperation (3 groups) 56% 73% 93% 37%
Interd. Cooperation (other staff) n/a 77% 100% 23%
Over the course of this project two other measurements were of interest: resident
occupancy and staff turnover—both areas of concern at the time the action research was
launched.
Staff Turnover and Resident Occupancy
Organizational Challenge Pre-Project
Score
Mid-Project
Score
Post-Project
Score
Percent
Improvement
Staff Turnover 61% 35% 37% 24 %
Resident Occupancy 85% 90% 95% 17%
Program Completion
 Beginning last 3-hour course that is still being defined
 Defense of my capstone project (1 hour credit) in mid-December