Communications

1. COMMUNICATION AUDIT
Bailey Wealth Advis o r s – Lincol n Financia l
Breanna Santiag o
HRMN302 – FA21
Prof. Shantia Smith – Novembe r 2021

2. Introductio
n
Quantitative Research Methodology
Numbers were assigned to answers, which
we then summarized to get our most
pressing issue.
The survey was administered face to face. I
asked 7 people to take the survey and they
all did so.
I asked my boss, my three coworkers, two
home office representatives, and a senior
advisor who works at my office. There were
4 men and 3 women included, all between
the ages of 25 and 64. All work for Bailey
Wealth Advisors or our Broker-Dealer,
Lincoln Financial in office settings.

3. Data
Q# 1-Bre 2-Jaz 3-Joh 4.Hea 5.Kat 6.Mic 7.Tho 8.Eri Total
1 3 2 4 2 1 2 3 5 2.75
2 2 3 2 4 4 1 1 4 2.625
3 1 4 2 1 1 2 1 1 1.625
4 4 3 3 5 2 3 4 1 3.125
5 1 1 1 2 3 2 2 1 1.625
6 1 5 5 1 4 5 3 3.428571
7 3 1 2 3 2 1 2 4 2.25
8 1 2 2 4 4 2 3 5 2.875
9 1 3 1 3 4 2 4 1 2.375
10 3 2 1 3 5 4 1 1 2.5
11 1 2 3 1 3 3 4 2 2.375
12 4 1 2 4 2 4 1 5 2.875
13 1 4 3 2 3 1 1 4 2.375
14 5 3 1 4 5 5 5 2 3.75
15 1 2 4 3 3 2 2 1 2.25
16 1 2 1 5 4 4 2 3 2.75
17 3 4 2 2 3 2 3 5 3
18 5 5 3 4 2 2 2 5 3.5
19 5 3 1 4 3 1 4 1 2.75
20 1 2 4 2 3 1 5 4 2.75
21 5 1 5 2 5 4 3 2 3.375
22 5 1 4 5 1 4 5 3 3.5
23 1 3 3 5 3 3 5 5 3.5
24 3 2 3 1 3 3 2 1 2.25
25 3 4 5 2 1 2 3 4 3
26 1 1 2 3 3 5 4 2 2.625
27 1 1 1 1 2 2 1 2 1.375
28 4 4 3 1 4 5 2 3 3.25
29 1 3 5 2 1 4 3 3 2.75
30 2 2 3 3 2 5 1 1 2.375
31 1 3 5 1 1 3 4 1 2.375
32 5 4 4 2 3 4 5 3 3.75
33 5 1 3 1 1 1 1 5 2.25
34 1 1 1 1 2 1 3 4 1.75
35 3 4 4 5 4 1 1 1 2.875
36 5 5 5 2 1 1 3 4 3.25
37 5 1 4 3 1 5 5 1 3.125

4. Analyzing
Data
• The organization scored the lowest in
the fourth section – timeliness. The
other lower scores were in the first
section – receiving information from
others – specifically, numbers 3 and 5.
In all sections, our organization
showcases the need for improvement in
all areas. There are no high scores in
any sections – the highest average in
the entire table is 3.75 in the last
section – channels of information.

5. Communication
Challenge
Recommendations|
Timeliness
• Identify the Problem
• Determine who is slowing down productivity.
Once identified, a solution can begin to come
forth.
• Set Clear Expectations
• Voice your concerns and provide specific
deadlines. Communicate what the slow pace
does, be persistent. (Communication, n.d.)

6. • Avoid Placing Blame
• Focus on solutions to increase productivity.
Communicate the intentional information,
verbal and non-verbal (Communication, n.d.)
by having the conversation in person over a
casual lunch.
• Split Workload
• Assist others who are overwhelmed with
work so that applications and forms are
being processed quicker.
Communication
Challenge
Recommendations|
Timeliness

7. References
Communication. (n.d.). Effective Business
Communication. Retrieved
from https://www.saylor.org /site /textbooks /Business%2
0Communication%20for%20Success.pdf
Communication. (n.d.). 2.2 Messages. Retrieved
from https://www.saylor.org /site /textbooks /Business%2
0Communication%20for%20Success.pdf
O’Hara, L. (2017). How to Get an Employee to Work
Faster. Retrieved from https://hbr.org /2017/01/how-to-
get-an-employee-to-work-faster

8. Appendix A
Receiving Information from Others
1. How well I am doing in my job
2. My job duties.
3. Organizational policies
4. Pay and benefits
5. How technological changes affect my job
6. Mistakes and failures of my organization
7. How I am being judged

9. Appendix B
Sending Information to Others
8. Reporting what I am doing in my job
9. Reporting what I think my job requires me to
do
10. Reporting job-related problems
11. Complaining about my job and/or
12. Requesting information necessary to do my
job
13. Evaluating the performance of my immediate
supervisor
14. Asking for clearer work instructions

10. Appendix C
Sources of Information
15. Subordinates(if applicable
16. Co-workers in my own unit or department
17. Individuals in other units or departments in
my organization
18. Immediate supervisor
19. Department meetings
20. Middle Management
21. Formal management presentations
22. Top management
23. The "grapevine"

11. Appendix D
Timeliness
24. Subordinates(if applicable)
25. Co-workers
26. Immediate supervisor
27. Middle management
28. Top management
29. The "grapevine"

12. Appendix E
Sending Information to Others
30. Face-to-face contact between two people
31. Face-to-face contact among more than two
people
32. Telephone
33. Written (memos, letters)
34. Bulletin Boards
35. Internal Publications
36. Internal Audio-Visual Media (Videotape,
Films, Slides)
37. External Media (TV, Radio, Newspapers)