Gareth bayliss

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Boilerhouse Communications

Technology

Discovering user needs in Newham
CCCCS
London Borough of Newham – Digital
Transformation programme
User research to understand and improve
end-user experience of council services
Straightforward procurement – found a
supplier with the right skills
Successful engagement, including
upskilled council staff and stakeholder buy-
in

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Gareth bayliss

1. Discovering user needs in Newham CCCCS London Borough of Newham – Digital Transformation programme User research to understand and improve end-user experience of council services Straightforward procurement – found a supplier with the right skills Successful engagement, including upskilled council staff and stakeholder buy- in

Gareth bayliss

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